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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

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March 15, 2021

We purchased our van 2 years ago. We just had the 2-year check up. I am pleased that I was reminded that it was getting close to the deadline expiration date. I appreciate the e-mail notice. Everything is g More

by rgdezwarte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 16, 2021 -

Toyota of Des Moines responded

Great to hear, thank you for taking the time to share! We are honored to be your dealership of choice when you need your van serviced! Please let us know if there is anything else we can do to help.

March 10, 2021

All my concerns were addressed. Much improved dealership over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. More

by overton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lebeda
Mar 11, 2021 -

Toyota of Des Moines responded

Thank you for your glowing review! We're happy to hear that your experience with Travis and Mike exceeded your expectations. Please let us know how we can continue to help with your car and service needs!

March 10, 2021

I asked that a couple of my filters be changed after the original maintenance work was completed. The service tech and mechanic got it completed, no problem. More

by Tundra13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colten
Mar 11, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to let us know how we're doing! We are happy to hear that your experience with us was worth 5-stars. We value your business and hope you come see us again soon!

February 28, 2021

The service was great from the time I drove in until the parts were received and replaced. Everything went smoothly. Thank you. Everyone was very professional. More

by rumelhartp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us. We are so glad to hear that it went smoothly and you were given great service. We will let our service team know that they did a fantastic job helping you out. We appreciate the feedback and we look forward to helping you out again in the future.

February 26, 2021

Friendly helpful superior service. Service advisor knowledgeable and extremely confident. Excellent attributes! I can’t even imagine taking my vehicle anywhere else for repairs. Y’all need more serv More

by Joeleod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for the wonderful review! We truly appreciate that you shared how excellent your experience with us was. We will share your kind words with David. Sounds like he did a great job helping you with your vehicle. Thanks again and we look forward to seeing you again.

February 23, 2021

Emily Wagner was the Service Advisor. Overall another great experience. Very timely service. In and out quickly and professionally. Couldn't ask for anything else. More

by johnmacd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner, David Marchant
Feb 24, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a great review! We are thrilled to hear Emily was able to make your service experience a fantastic one. Please do not hesitate to let us know if you need anything else!

February 19, 2021

Expensive but I can count on the job being done right. I spoke to three people and they were all very friendly and helpful. I also really appreciate the pick up and delivery service. The lady that too More

by vcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Feb 22, 2021 -

Toyota of Des Moines responded

Thank you for leaving us his great review! We’re pleased to hear that our team took care of you and that everything went smoothly. We value your business and look forward to seeing you on your next visit!

February 19, 2021

The pick up and delivery option to receive service for my vehicle was excellent. It is the first time I had tried it and was pleased that everything that was promised was delivered. Good follow through and More

by Lin
Recommend Dealer
Yes
Employees Worked With
The persons doing scheduling for pick up service
Feb 22, 2021 -

Toyota of Des Moines responded

Thanks for the kind words, Lin! We are delighted to hear that you had such a great experience with our team. Please let us know when you are ready for your next service!

February 18, 2021

David was very attentive and great about updates making sure I had what I was needing. No more to say this 25 word minimum is ridiculous More

by Theresa14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desk checkout, David Marchant
Feb 19, 2021 -

Toyota of Des Moines responded

Theresa, thank you for the 4+star rating and shout out for David! We look forward to working with you again.

February 12, 2021

Mike Lebeda and his service team did a great job getting me in and out to diagnose a problem with the passenger seat heater. Thank You More

by overton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Feb 15, 2021 -

Toyota of Des Moines responded

Thank you for letting us know how helpful we were able to be for you during your service visit!

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