Toyota of Des Moines - Service Center

Purchase and schedule installation of 4 new tires. Got the job done sooner than expected and did a good job. Great personnel and I certainly will continue to use the Toyota car dealer for my auto need Got the job done sooner than expected and did a good job. Great personnel and I certainly will continue to use the Toyota car dealer for my auto needs. More

An Excellent experience as usual Arrived without an appointment needing wiper blades and a brake light. Was in and out in less than 2 hours. The only negative is that this dealershi Arrived without an appointment needing wiper blades and a brake light. Was in and out in less than 2 hours. The only negative is that this dealership no longer provides free donuts (which isn't really a bad thing for overweight people like me). Keep up the great work. More

Excellent speedy service I scheduled an appointment online and ended up arriving late to my appoinment. They didnt even mention it and were still able to get me in and out in I scheduled an appointment online and ended up arriving late to my appoinment. They didnt even mention it and were still able to get me in and out in about 30 mins for an oil change, filter replace, and headlight replace. The price was also far cheaper than I thought it would be for all that. They told me proving right away and stuck to that, no up sales or any pressure. I will be back for all if my service! More

oil change I was in for an oil change and forgot to ask to get my tires rotated. I wish a staff member would have brought this up as it is usually done at the sa I was in for an oil change and forgot to ask to get my tires rotated. I wish a staff member would have brought this up as it is usually done at the same time and now I will need to do it at a later date. More

5000 mile service I really appreciate the pick-up and drop off experience when service is needed. The people who pick up are pleasant and the making an appointment wa I really appreciate the pick-up and drop off experience when service is needed. The people who pick up are pleasant and the making an appointment was smooth. More

Routine service They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was c They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was clean More

Good service overall The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at all. Otherwise no problems and good service. More

Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More

Arrived around 7 am cars backed up Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to m Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to my vehicle took my name went to the building and within minutes back out with my number and invited me to enjoy their coffee. He said we will have you in shortly and probable be less than thirty minutes-this was my first schedule appointment 5,000 miles completed in less than thirty minutes sat down and explained and showed me on sheet what they checked topped off and performed for my schedule. Then asked if I was concerned about anything that I may have forgotten on original conversation and said we are happy you purchased the Highlander and they will look forward to see me on the next schedule visit and wished me a Great Day. What a Great Way to start my Day!!! Thanks Al Grimm More

Excellent The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for service. More