Toyota of Des Moines - Service Center

Oil Change Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I ca Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I called or wait two weeks. I didn't want to wait two weeks so I had to cancel other activities that were already on my calendar. Should have a more flexible schedule. More

Recall Item Great Service and the repair was completed faster than expected. Brian was a very good service adviser and he answered all my questions during the vis Great Service and the repair was completed faster than expected. Brian was a very good service adviser and he answered all my questions during the visit. More

oil change and latch repair The oil change and latch repair were done to my satisfaction. My wait was longer than I thought it would be. Latch repair cost me more than I was anti The oil change and latch repair were done to my satisfaction. My wait was longer than I thought it would be. Latch repair cost me more than I was anticipated. More

Had regular maintenance performed. Came in for an L.O.F., tire rotation, and had my battery and cabin filter replaced. My Express Lane service writer was very clear about explaining all Came in for an L.O.F., tire rotation, and had my battery and cabin filter replaced. My Express Lane service writer was very clear about explaining all of the details on the service performed. Have had very good experiences with Toyota of Des Moines service department; this is my first Toyota Highlander and am really enjoying it as well. I'd highly recommend this business to anyone looking to get a professional experience! More

I have been pleased with Toyota of Des Moines. Ever since I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteo I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteous and helpful. More

I arrived 20 minutes early but they got right on the car. They are very helpful and answered any question I had. Thanks for the help. car. They are very helpful and answered any question I had. Thanks for the help. More

25k service I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. T I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. Thank you More

Good service The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to fi The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to find solution to. I have high praise for the time and effort they have spent at trying to rectify the problem. More

I did not have an appointment, but they were able to take care of me right away. They were very professional and got my oil changed quickly. care of me right away. They were very professional and got my oil changed quickly. More

Complete satisfaction. As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me about one of them (brakes) with my options. The people in the Service Department were even able to complete the rather lengthy work that I needed the same day. The dealership provides a nice space to work or relax in. More