Toyota of Des Moines - Service Center

Everyone involved in the service was excellent. The driver that picked my car up as well as the service tech that called me. Great job! driver that picked my car up as well as the service tech that called me. Great job! More

Y'all, this is too much work just to give feedback that I had the service I expected and it was good enough to keep me coming back. Please make this easier next time. I arbitrarily picked Cass Cupp because had the service I expected and it was good enough to keep me coming back. Please make this easier next time. I arbitrarily picked Cass Cupp because he was first on the list. Whoever was working this morning did great. They were all young-ish, tall-ish, white, and wore face masks. Idk. More

I have always been very satisfied with the quality of service, customer service and attention to my questions which has been provided to me. I was very disappointed to note an absence of postings to enc service, customer service and attention to my questions which has been provided to me. I was very disappointed to note an absence of postings to encourage people to wear masks and remain at least 6ft. apart in the waiting area. I was appalled to observe a man wear a face mask into the building and then remove it when he sat down. Face Mask postings would tell your customers that you care both about their safety and our community! Please do your part!! More

Great service. Efficient scheduling - by phone or online. Streamlined checkin and checkout process. i really like the new video inspection and text progress updates while you are waiting Streamlined checkin and checkout process. i really like the new video inspection and text progress updates while you are waiting More

I rarely make an appointment but try to get to your dealership around 7:00 am for an oil change. Without exception your entire team is receptive, attentive, effective communicators, and incredibly fast dealership around 7:00 am for an oil change. Without exception your entire team is receptive, attentive, effective communicators, and incredibly fast. The video review of the work performed is awesome. Kevin Johnson More

I was pleased with this visit. My recall was taken care of in a timely manner and my service advisor seemed competent and pleasant to deal with. I had ordered a trim piece from the parts dept. a few days e of in a timely manner and my service advisor seemed competent and pleasant to deal with. I had ordered a trim piece from the parts dept. a few days earlier and got that while I was there. Not to thrilled that the piece wasn't covered under my extended warranty. More

Service was superb. They were attentive, courtesy and address the needs of our car maintenance. We could not have asked for better service. Thank you. address the needs of our car maintenance. We could not have asked for better service. Thank you. More

Steve Henigan has always been cooperative and understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excell understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excellent worker!! More

I used express service for oil change & tire rotation. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. More

Its a really good dealership and the service is good.But what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty that you give with your vehicles. More