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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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January 23, 2021

Our experience is consistently quality and friendly service. The one downside this time involved the complimentary car wash. the no touch was shut down so I went through brush one. We discovered 2 s More

by tomc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you for your feedback and recommendation! We're happy to hear that our team has been able to consistently provide quality and friendly service over the years. If you ever have any questions or concerns, make sure to give us a call or stop by. We're always happy to help our customers to the best of our ability. See you soon!

January 22, 2021

The service was fast and they were able to get me in right a way. Price was a little high but the dealership does quality work. More

by Matt B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you so much for your feedback, Matt! We're happy to hear that our team was able to provide quality work during your visit. We aim to create the best service experience around. Thank you again, and we'll be looking forward to serving you in the future.

January 17, 2021

I was in for routine service and tire rotation. Very friendly and honest sincere personnel. It always a great experience to do business with Toyota of Des Moines. More

by Billcon#2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Jan 18, 2021 -

Toyota of Des Moines responded

We are happy to know that we could provide a wonderful experience for you. If there is anything more that we can do for you, please let us know. Thank you!

January 06, 2021

Brought my car in due to a warning light. Embarrassed to say that the gas cap wasn't fully tightened.! They didn't charge me for their time and trouble. It's the way they take care of me that keeps me comi More

by jimmanderfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Jan 07, 2021 -

Toyota of Des Moines responded

Jim, thank you for the 5-star rating! We appreciate your loyalty to Toyota of Des Moines and look forward to working with you in the future.

January 05, 2021

Just one thing. I’m not sure whether or not they checked the air pressure in my tires. I’ve been having problems with the low tire indicator coming on when the weather gets cooler and I had recently put air More

by R. Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Jan 06, 2021 -

Toyota of Des Moines responded

Thank you for reviewing your recent service visit with us! It was our pleasure to provide you with a 5-star experience. Please let us know if there's anything we can assist you with in the future!

December 31, 2020

I've worked with Ian for years and he provides excellent and trustworthy service! He is always friendly and explains the needed repairs and answers any questions. More

by Jerome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Toyota of Des Moines responded

Thanks for the great rating, Jerome! We truly value your loyalty to our business and look forward to working with you again!

December 28, 2020

In on time out on time, replacing my windshield wiper reservoir. The service tech’s were on top of everything keeping me informed. Plus a free car wash. More

by Denito
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 29, 2020 -

Toyota of Des Moines responded

Thanks for the great review! We're glad you had a quick and easy experience with your windshield wiper replacement, and we hope to see you next time you need a service!

December 24, 2020

I am on my 2nd lease with Toyota of Des Moines. I have had all of my service work performed at TDM as well, and I'm very impressed at their service process. All of my appointments have been very quick fro More

by Jbeeler4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp, Rebecca Hildreth
Dec 28, 2020 -

Toyota of Des Moines responded

That's awesome! Thank you so much for choosing and continuing to choose Toyota of Des Moines. We really appreciate your loyalty and commitment to work with us. We are so glad to hear that all your appointments were handled in a timely manner and were well accomodating. We'll be sure to share this feedback with Cass and Rebecca as well. Thank you again, and we look forward to working with you again.

December 18, 2020

The men who picked the car up and returned it were very polite. Everyone who called from the service dept. were also very nice. You all did a great job. What a great team of people!!!! More

by vanjb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin and Sebastian Pete
Dec 21, 2020 -

Toyota of Des Moines responded

Thank you for taking the time to let us know that you had such a pleasant experience with us!

Dec 21, 2020 -

vanjb3 responded

We'll be back.

December 16, 2020

Great service very satisfied. The video inspection was a nice add service. Ian Got me in and out in no time at all Great service ...Thanks More

by marks1809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Des Moines responded

Thank you for this awesome feedback from your service visit, Mark! We're glad you enjoyed the experience that Ian and our team were able to provide. We hope to work with you again!

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