Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,959 Reviews

2,959 Reviews of Toyota of Des Moines - Service Center

Sort by
March 18, 2020

Efficient, Friendly Service When I arrive for my service appointment, someone waits on me immediately and starts the process. I really like the multi-point inspection video provi More

by russv47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
Mar 19, 2020 -

Toyota of Des Moines responded

This is our favorite thing to hear! Thank you so much, Russ, for such thoughtful feedback! We pride ourselves on our staff and their high-level of service knowledge. Please, let us know if there is ever anything else we can help you with. We look forward to working with you again!

March 17, 2020

The Service Department listened to my request and acted on it in an efficient, thorough, professional way. I trust their service and the manner in which they deliver it This Toyota Dealership is awesome! More

by symond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i can't remember the names of my service providers but they were great!!!, Bryon Baker
Mar 18, 2020 -

Toyota of Des Moines responded

Wow!! We love to see the enthusiasm! Thank you so much for such an incredibly thoughtful review and recommendation. We will be sure to pass your compliments on to the entire service team! We hope to see you again the next time your vehicle needs servicing! Have an incredible day!

March 12, 2020

Great Toyota service I appreciated the efficiency of my service of oil change, tire rotation and new battery and like the video sent to my phone of the assessment of my ve More

by mera48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Toyota of Des Moines responded

Thank you for that genuine review and rating! We really cannot thank you enough for the recommendation! Please, let us know if we can be other any further help!

March 07, 2020

Tire rotation and oil change. All people I spoke with were gracious and courteous. Lots of smiles were so important as everyone coming in is stressed and trying to fit everything More

by jsvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Staley, Rebecca Hildreth
Mar 09, 2020 -

Toyota of Des Moines responded

Customer service is the number one priority to us here at Toyota of Des Moines. We are so glad to hear that your experience was so positive and had such a great outcome. We truly appreciate you taking the time to review and recommend us! We look forward to working with you again in the future!

March 06, 2020

30,000 mile checkup Got in, got out, things were done right and promptly. Good coffee and cookies. Always look forward to getting servicing done. It is always done rig More

by Lakota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Mar 06, 2020 -

Toyota of Des Moines responded

Thank you for the kind words, Lakota! We pride ourselves on efficient service while striving for the best quality of customer care. We look forward to seeing you next time!

March 06, 2020

Excellent experience..as always I could go to places closer to my home for service, but I have such faith in Toyota's service department, it's worth the drive. More

by I'lltakeToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Carter
Mar 09, 2020 -

Toyota of Des Moines responded

Thank you so much for the words of encouragement! We love to hear when we meet our customers' expectations! We appreciate you taking the time to let us know how we did and for recommending us! Please, let us know if there is ever anything more we can do for you!

March 05, 2020

Service Work Great experience, no issues, fast service with thorough inspection. Great communication. Clean waiting area with free coffee and donuts. Easy to under More

by wooddr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhoades
Mar 06, 2020 -

Toyota of Des Moines responded

Thanks for the perfect review! We are thrilled to hear about your positive service experience. Come back and see us anytime.

March 04, 2020

I was there for a tire rotation and oil change. They found I needed a new battery and filters, too. It turned out more than we thought we were going to spend, but thankful they found the other problems. More

by rgen54
Recommend Dealer
Yes
Employees Worked With
Where is Fraz???, Bret Carter
Mar 05, 2020 -

Toyota of Des Moines responded

Thank you for the 5 star review! We are thrilled to hear that we were able to take great care of you during your last visit - come back and see us anytime!

March 03, 2020

easy in easy out Best service in town. Like how they send you a video of their inspection and explain what they are doing as they go through the checklist. More

by booger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 04, 2020 -

Toyota of Des Moines responded

Thank you for your positive feedback! We're happy to hear that you appreciated the inspection video. We hope to work with you again!

February 25, 2020

Routine maintenance Very thorough! Great customer service! Good communication from start to finish. Would recommend this service department for all repairs. Like thei More

by pkline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Feb 26, 2020 -

Toyota of Des Moines responded

Thank you for the incredible feedback! We pride ourselves on our strong communication and transparency so it is wonderful to hear when we meet our customers expectations. We truly appreciate the recommendation and can't wait to work with you again!

...
245
...