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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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February 23, 2021

Emily Wagner was the Service Advisor. Overall another great experience. Very timely service. In and out quickly and professionally. Couldn't ask for anything else. More

by johnmacd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner, David Marchant
Feb 24, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a great review! We are thrilled to hear Emily was able to make your service experience a fantastic one. Please do not hesitate to let us know if you need anything else!

February 19, 2021

Expensive but I can count on the job being done right. I spoke to three people and they were all very friendly and helpful. I also really appreciate the pick up and delivery service. The lady that too More

by vcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Feb 22, 2021 -

Toyota of Des Moines responded

Thank you for leaving us his great review! We’re pleased to hear that our team took care of you and that everything went smoothly. We value your business and look forward to seeing you on your next visit!

February 19, 2021

The pick up and delivery option to receive service for my vehicle was excellent. It is the first time I had tried it and was pleased that everything that was promised was delivered. Good follow through and More

by Lin
Recommend Dealer
Yes
Employees Worked With
The persons doing scheduling for pick up service
Feb 22, 2021 -

Toyota of Des Moines responded

Thanks for the kind words, Lin! We are delighted to hear that you had such a great experience with our team. Please let us know when you are ready for your next service!

February 18, 2021

David was very attentive and great about updates making sure I had what I was needing. No more to say this 25 word minimum is ridiculous More

by Theresa14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desk checkout, David Marchant
Feb 19, 2021 -

Toyota of Des Moines responded

Theresa, thank you for the 4+star rating and shout out for David! We look forward to working with you again.

February 12, 2021

Mike Lebeda and his service team did a great job getting me in and out to diagnose a problem with the passenger seat heater. Thank You More

by overton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Feb 15, 2021 -

Toyota of Des Moines responded

Thank you for letting us know how helpful we were able to be for you during your service visit!

February 04, 2021

Toyota of Des Moines gave me excellent service in a timely fashion. It was a good experience from check in to check out. Thank you. More

by jburger881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much for the review! We are thrilled to hear the service team made your visit so easy and enjoyable. Please feel free to reach out if you need anything else!

February 04, 2021

SIMPLY AWESOME!!as always that is all it was good SIMPLY AWESOME!! as always that is all it was good excellent very good excellent - no problems. All went well quick and kept informed thank you again More

by JTBMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp
Feb 05, 2021 -

Toyota of Des Moines responded

Thank you for the awesome feedback as well! We appreciate you stopping in and look forward to working with you again.

January 29, 2021

All good on this visit. Quick turn on the oil change and relatively easy to pay on line and be as 'touchless' as possible. end More

by Pilot1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Feb 01, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We're so glad that you appreciated the online pay and fast turnaround. We look forward to working with you in the future.

January 24, 2021

I do not like this SURVEY! This box says 0 /25 words. Will NOT buy 0 words. I left positive feedback and now you get A NEGATIVE because of embedded junk in survey. . More

by wmrberndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you very much for taking the time to leave us a review even with having concerns with the survey. The minimum word count isn't a choice of ours but is a standard presented by the review site DealerRater. If you'd like to know more about their reasoning, you can see the details in the link below. But still, we greatly appreciate your review and are happy to hear that our service team was able to provide a great experience. Take care, and have a wonderful week! https://dealerrater.uservoice.com/knowledgebase/articles/1870771-why-do-cars-com-and-dealerrater-require-that-revie

January 23, 2021

Ian has always provided me the best customer service possible. He has shown me respect and values me as a customer. I've been a DM Toyota customer for years. DENNY RIEGER 1/22/21 More

by 1948budda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Toyota of Des Moines responded

Wow! Thank you so very much, Denny, for your years of business and great feedback on Ian and the team. We truly value your feedback and aim to create the number 1 sales and service experience around. We'll be looking forward to serving you in the future. Take care!

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