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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews
Call Service Center (515) 276-4911

3,081 Reviews of Toyota of Des Moines - Service Center

Sort by
December 02, 2021

I am always happy working with Ian Davis in the service department. We have been dealing with him for years with multiple Toyotas. More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Toyota of Des Moines responded

Ian will be happy to hear that they were very helpful with your service experience. We appreciate the positive review and look forward to your next visit!

December 01, 2021

All employees I came in contact with were very customer focused. Very accommodating to my schedule. More

by Mallrefreshments
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both drivers I had were very friendly
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Dec 02, 2021 -

Toyota of Des Moines responded

We appreciate the positive review! We pride ourselves on our knowledgeable and helpful team members. We hope to see you again at Toyota of Des Moines!

November 28, 2021

The service folks and their team made time for me and handled my tire issue. More

by nancy.c.mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 30, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us! We're glad our team was able to resolve any issues you had with your vehicle. We hope you'll choose us again in the future!

November 22, 2021

We have purchased 4 new vehicles from Toyota of DM over the past few years and will probably purchase our next one there. Good operation, good service and have been honest in our dealings. More

by raroses
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Report | Print
Nov 23, 2021 -

Toyota of Des Moines responded

We appreciate the continued loyalty! Thank you for the positive comments and we look forward to your next visit!

November 20, 2021

Great experience!! Great experience!! Great experience!! Great experience!! Great experience!!Great experience!! Great experience!! Great experience!! More

by Wilges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Toyota of Des Moines responded

We appreciate the positive words! We're always happy to hear when our customers have a great experience. We hope to see you again soon!

November 19, 2021

Brought in for a part recall, everything went smooth, clean facility and friendly people. Will always bring my vehicle here. More

by wooddr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Nov 23, 2021 -

Toyota of Des Moines responded

Thank you for the amazing review! We're pleased to hear your service experience was a great one. We appreciate your loyalty and look forward to your next visit!

November 19, 2021

Service good. But, pricing for service to high. Give a break if you want people.to buy new or used cars there. More

by rsbyal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
Report | Print
Nov 24, 2021 -

Toyota of Des Moines responded

While we’re happy to hear that our service was of quality, we’re disappointed to hear you’re not completely satisfied with your visit. We want to do everything we can to meet your expectations so we’d appreciate the opportunity to discuss further. If you’re comfortable, please reach out to our General Manager, JP Phillips, at your earliest convenience. Thank you for choosing Toyota of Des Moines and we look forward to speaking with you soon.

November 12, 2021

I don't remember my reps, but all my communication from setting up my appointment to inspection, to payment was great! I The option for pick up and delivery is so convenient. Love the video of the inspecti More

by brehmk01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 16, 2021 -

Toyota of Des Moines responded

That's what we strive for! We are delighted to hear that you had such a great service experience with us. We value your business and look forward to helping you again for your future service needs!

November 11, 2021

Would have liked to receive a multi-point check up I was promised so I would know the condition of other things about my car. More

by ToyotaReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
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Nov 12, 2021 -

Toyota of Des Moines responded

Hi there- thank you for letting us know how we are doing. We’re sorry to read that you left us less than fully satisfied with your service visit. Please give us a call and request JP Phillips, General Manager at your earliest convenience so that we may discuss your visit further and find a resolution here. Thank you!

November 09, 2021

I needed a headlight replaced, and the service department worked me in when I called. More

by Flower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy, Robert Schulz
Report | Print
Nov 10, 2021 -

Toyota of Des Moines responded

Hi there- thank you for taking the time to leave your review! It's great to read that you enjoyed a good experience with our service department when you needed your headlight replaced. We look forward to working with you again. Take care! -Your team at Toyota of Des Moines.

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