Toyota of Des Moines - Service Center

Service : I purchased a 2016 tocoma and need to get my 5000 service. I came from Ottumwa to purchase it and wanted to try the service department but asked abo : I purchased a 2016 tocoma and need to get my 5000 service. I came from Ottumwa to purchase it and wanted to try the service department but asked about an appointment for next Saturday but was told I would have to drop it off and they would work it in. I said that wouldn't work for me since I wasn't local, didn't try to help me with an appointment just said sorry and hung up. Guess I'll have to see if the local dealer will service my purchase from DesMoines Toyota and buy my next one there. More

Service department advisors are robot zombies These folks used to be very helpful and knowledgable at the old location. Since they became iPad toting up sellers I dread going in for service. Gone These folks used to be very helpful and knowledgable at the old location. Since they became iPad toting up sellers I dread going in for service. Gone is true customer service. Oil change now $50? They rotated daughters tires on car at an oil change without asking to drive cost up to $85. They have take it or leave it attitude. More

Service manager discourteous Have had several issues including my vehicle being hit in the shop while in for service. I emailed, called and left messages for Travis (service manag Have had several issues including my vehicle being hit in the shop while in for service. I emailed, called and left messages for Travis (service manager) no response to any of my attempts to contact him. I typically request a tech that is meticulous in their work to avoid past issues. I found it very disrespetful for the amount of money ive spent at Toyota of Dm as well as the Gabus group as a whole. More

Two extreemly pleased coustomers :) My husband and I took our 2012 Corolla S in for it's routine servicing on Feb. 23, 2016. Wishing we could afford to buy a 2016. but knowing it was pr My husband and I took our 2012 Corolla S in for it's routine servicing on Feb. 23, 2016. Wishing we could afford to buy a 2016. but knowing it was probably not going to be possible. While we waited for our car to be serviced, we walked the lot dreaming. Soon Ken Bright, our dealer we purchased our 2012 through recognized us and came to say hi. We have crunched the numbers in the past, and wasn't able to make it affordable. He told us they were offering zero interest. Which was expiring in four days. He asked what we owed on our car. We had about a year left on it. So, once again we went in and crunched the numbers. We could not believe the deal Ken got for us. He gave us the maximum blue book price, plus and additional 500.00 because we had the car undercoated. He gave us credit for the extended warranty we still had left. Then we selected an LE instead of the S we currently drove. Which only raised our payment around 28.00 (not counting the insurance increase) a month to drive a 2016. We luv ken. We never feel pressured or hustled when we deal with him. More

Postive and smooth I met with David Lovan while I was waiting for a recall fix on my 2007 Corolla. David wasn't high pressure, he took time to hear what I wanted and he I met with David Lovan while I was waiting for a recall fix on my 2007 Corolla. David wasn't high pressure, he took time to hear what I wanted and he talked to me like we were visiting not buying and selling. When the work on my car was complete, Mike offered to wash it for me; which was very unexpected and much appreciated. JD was an expert at training me to navigate the computer system in my new car. Everyone was friendly and attentive. This was not my typical experience at a car dealership and I was impressed. More

I recently had a bad service experience with Toyota of Des Moines, after discovering a broken part on a recently purchased RAV4. I posted a review, something I had never done before. Within an hour, I was Des Moines, after discovering a broken part on a recently purchased RAV4. I posted a review, something I had never done before. Within an hour, I was contacted by the Sales Manager, JP, as the issue stemmed from a decision made by my salesman. A few days later I pulled into their service bay, and was met by Service Manager Ron Short and General Manager Larry Murphy. They assessed the situation and agreed that I should have been taken care of in the first place. Parts were ordered, and today they installed the new fender liners for me. My wife and I love both of our RAV4s, and we will return to Toyota of Des Moines. And, I hope Joe Myers will always be around to assist with our financing. More

Justin does a wonderful job of taking care of our needs. We have enjoyed a relationship with him for the past 10 years and because of his honesty, integrity, and friendly service, we continue to take all of We have enjoyed a relationship with him for the past 10 years and because of his honesty, integrity, and friendly service, we continue to take all of our vehicles to Toyota for service. We look to him for his expertise when servicing our vehicles. Justin lets us know what needs to be done and works with us keeping our budget in mind. It is nice to have the same person who knows us and our vehicles. We look forward to many years with Toyota of Des Moines and Justin Madison. Thank you Justin for not only meeting our needs but exceeding them. Great Customer Experience. Rory & Patty Kroloff More

I trust Mike and his team to always treat me fairly by recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly an recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly and courteous from the shuttle drivers to the office staff and folks who bring your car to you. During customer service training at my company, we were asked what companies we think have the best customer service. My answer was Apple & Toyota. The reasons I gave were: the quality of products, the fact that these companies stand behind their products and the employees are knowledgeable and have integrity. Mike has these qualities and he also takes the time to share his knowledge by explaining why a repair is necessary. More

Service staff is very responsive and professional. I typically use the dealership's pick-up and delivery service to/from my workplace, and the drivers are all very prompt and reliable. I wouldn't take typically use the dealership's pick-up and delivery service to/from my workplace, and the drivers are all very prompt and reliable. I wouldn't take my Toyota anywhere else for servicing! More