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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,327 Reviews

2,327 Reviews of Toyota of Des Moines - Service Center

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April 03, 2018

Oil change Toyota is DSM takes walk ins on Sat with the understanding there could be long wait times. I was in and out in under an hour. Excellent service! More

by rushsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lyons
Apr 05, 2018 -

Toyota of Des Moines responded

Hello, rushsw. Thank you for taking the time to share your feedback with us. We certainly do appreciate your business!

April 01, 2018

Follow Up Service Visit I brought the car in for a possible oil leak. They found and fixed the leak without too much trouble. It was a damaged gasket on the oil filter. More

by IrishIowan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Apr 03, 2018 -

Toyota of Des Moines responded

Hello, IrishIowan. We appreciate you taking the time to share your feedback with us. Thank you for your business.

March 31, 2018

Fast Service Waited for an oil change and tire rotation - finished in less than 30 minutes and I know my car was thoroughly inspected. Appreciate convenient onlin More

by LeeAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, can’t remember names!
Apr 03, 2018 -

Toyota of Des Moines responded

Thank you for taking the time to share your feedback with us, LeeAnn. We appreciate your kind review and your business!

March 31, 2018

Excellent as Always They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! More

by 4 Runner Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Toyota of Des Moines responded

Hello, 4 Runner Man. We certainly do appreciate you taking the time to share your feedback with us. As always, thank you for your continued business!

March 31, 2018

Repairs Justin is the best service rep in town!!! He talks with us about what is needed for repairs and gets the work completed. We never have to worry abou More

by mothership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Toyota of Des Moines responded

Hello, mothership. Thanks for sharing your experience with us. We appreciate the shout out to Justin. As always, thank you for your business.

March 30, 2018

Airbag recall service work. I was able to schedule an appointment for the work much more quickly than I expected. The service representative who scheduled the appointment was fr More

by UpGolf01#
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I apologize for not remembering the shuttle drivers name. When I asked him he has been an employee for about 6 months, Cass Cupp
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for sharing your experience, UpGolf01#. We greatly appreciate your feedback and your business!

March 29, 2018

Helpful, efgicient Helped me resolve issues: fair, honest, good communication. Came and discussed findings, answered questions. Spencer really helpful with resetting ga More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda, Spencer Stover
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for your kind words, Linda. We appreciate your business.

March 29, 2018

Service Experience Scheduling service was easy. Service check in was smooth and prompt. Post service review thorough. The service tech was James Hawkins but he’s not More

by Paul and Jsnet Kramme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hawkins
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, Paul and Jsnet Kramme. We appreciate you taking the time to share your experience with us. Thank you for your business.

March 29, 2018

Emergency service I was having battery issues, they got me in and on my way with a new battery, under warranty. Thank you for tour service! Greatly appreciated. More

by TundraMan17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Carter
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, TundraMan17. Thank you for sharing your experience with us. We appreciate your business!

March 29, 2018

Excellent and wow! Excellent service provided by Lucas Hoffman for my 2010 Toyota Corolla for safety recall for air bag for no cost to me! 5 star always. More

by Gyatra12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Hoffman
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for your review, Gyatra12. We appreciate your feedback and your business!

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