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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,337 Reviews

2,337 Reviews of Toyota of Des Moines - Service Center

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May 24, 2018

Service department is great to work with! Our Prius is our commuter car and gets a workout each month. The service department does a great job making sure it is road ready for us. The waiting More

by ChristyN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lyons, Becky Boatman
Jul 13, 2018 -

Toyota of Des Moines responded

Hello, ChristyN. Thank you for sharing your kind feedback. We appreciate your business.

May 23, 2018

Extremely helpful Coordinated replacement of oil and battery with estimate of damage by independent tow truck to save us time and effort! Couldn’t have asked for more. More

by Cooper, Robert 2389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jul 12, 2018 -

Toyota of Des Moines responded

Thank you for sharing your experience at our dealership, Cooper, Robert 2389. We appreciate your business.

May 21, 2018

An Excellent Experience Fast, friendly professional service. Mr David Marchant, the service advisor, demonstrated an excellent customer service manner. Very, very custom More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Jul 12, 2018 -

Toyota of Des Moines responded

Thank you for sharing your experience, Satisfied Customer. We certainly do appreciate your feedback and your business!

May 20, 2018

Fast and friendly All employees were very friendly. I got an oil change and the wait was not long at all. Employees were thorough explaining what was done too. More

by Toyotalover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth, Becky Boatman
Jul 12, 2018 -

Toyota of Des Moines responded

Hello, Toyotalover. Thank you for taking the time to review us on DealerRater. We certainly do appreciate your feedback and your business.

May 19, 2018

engine check light. No appointment, but could not drive with check light on. Left overnight and "voila" was fixed the next day. Needed the car to be fixed. Thank You! More

by mikeandjean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2018 -

Toyota of Des Moines responded

Hello, mikeandjean. Thank you for taking the time to share your experience at our dealership. We are happy to know you were able to get your vehicle in and check out. We appreciate your business!

May 19, 2018

Oil Change Revealed Serious Alternator Problem I brought my 2005 Toyota Camry in for the oil change with multipoint inspection. I said the car was making a noise so the mechanic listened and got u More

by LGWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jul 11, 2018 -

Toyota of Des Moines responded

Hello, LGWH. We appreciate you taking the time to share your feedback with us. Thank you for your business.

May 18, 2018

It was a pleasant experience! It was a routine service visit. They were ready for my car at the exact time of the appointment. They were able to do all of the service while I waite More

by HearPaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Bright, Becky Boatman
Jul 11, 2018 -

Toyota of Des Moines responded

Thanks for sharing, HearPaul. We appreciate you taking the time to share your feedback with us. As always, thank you for your business!

May 17, 2018

Fantastic. Satisfaction The service was delivered with great professionalism. The employees made you feel like a valued customer. Over all the services were delivered with More

by JQISU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Hildreth
Jul 11, 2018 -

Toyota of Des Moines responded

Hello, JQISU. Thank you for your review of our dealership. We certainly do appreciate your feedback and your business.

May 16, 2018

Van Service Everything was done to my satisfaction. Sienna was done when promised. I will always return here for my service. I trust the service department to tak More

by Lloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jul 11, 2018 -

Toyota of Des Moines responded

Thank you for your review, Lloyd. We certainly do appreciate your feedback and your business.

May 16, 2018

Friendly Professionals Great Service and Free Car Wash at Toyota,,,as long as Toyota keeps building Cars and Trucks you can drive 200,000 + Miles or more with practically no More

by PH CIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Bright, Becky Boatman
Jul 11, 2018 -

Toyota of Des Moines responded

Thank you for sharing your feedback, PH CIB. We appreciate you taking the time to share your experience at our dealership. Thanks for your business!

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