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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,326 Reviews
Call Service Center (515) 276-4911

3,326 Reviews of Toyota of Des Moines - Service Center

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January 13, 2024

Great! It was quick service and no problems. I have nothing more to say! Done More

by NURSEONAMISSION57
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

January 13, 2024

Service advisor was knowledgeable. Everything went well. Had a coupon and that was welcomed. Thanks! More

by cortneyweaver228
Recommend Dealer
Yes
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Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for the five-star rating! Please let us know if we can help you with anything else. Thank you for choosing Toyota of Des Moines!

January 13, 2024

Listened to our concerns. Work was done in a timely manner. Always respectful and knowledgeable More

by cdcallen58
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

January 12, 2024

It was great super nice professional guy at reception who handled my oil change and tire rotation on warranty all the way through More

by PH CIB
Recommend Dealer
Yes
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Jan 12, 2024 -

Toyota of Des Moines responded

Hearing kind words like yours about our professionalism fuels our team to keep exceeding expectations. Thank you for choosing Toyota of Des Moines!

January 12, 2024

Good and quick communication. Excellent salesperson. And a kind individual. Thank you for all of your help, More

by JEREMY94
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
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Jan 12, 2024 -

Toyota of Des Moines responded

We strive to make every interaction at Toyota of Des Moines informative, helpful, and pleasant. Your feedback is valuable – let us know if there's anything we can do to keep your experience top-notch! Thank you for trusting us.

January 12, 2024

I said I had an excellent experience- leave it at that and quit texting me. More

by weskriss
Recommend Dealer
Yes
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Jan 12, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! We're glad you had a wonderful experience and apologize for the excessive texting.

January 12, 2024

Blake was excellent to work with after my accident. He was professional and efficient in coordinating the repair and payment with the person who hit my vehicle. Everyone was pleased with the outcome. More

by ninakyler
Recommend Dealer
Yes
Employees Worked With
Blake was my service manager
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Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled to hear Blake made a stressful situation smooth sailing! His professionalism and efficiency in coordinating the repair and payment are what we strive for at Toyota of Des Moines. Knowing everyone was pleased with the outcome warms our hearts. Thank you for choosing us during this challenging time!

January 12, 2024

Love the texting and scheduling. Very efficient. Good attitude from staff. Helpful. I am finished More

by benjamin.j.irwin
Recommend Dealer
Yes
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Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you appreciate our convenient texting and scheduling, and that our staff's helpfulness and good attitude made your visit a breeze. Thanks for choosing Toyota of Des Moines!

January 12, 2024

Quick and efficient. A little more costly than I thought it would be Instead of pricing quick items to fix by hour and part cost, you should just have a flat rate. Like f More

by Caymankim
Recommend Dealer
Yes
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Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you found our service quick and efficient! We understand your concern about the cost of the low beam light installation. While hourly rates are standard for some repairs, we're always looking for ways to improve our pricing structure for simpler tasks like that. Your feedback is valuable, and we'll definitely discuss the possibility of flat rates for specific quick fixes like lightbulb replacements. Thank you for choosing Toyota of Des Moines and for helping us improve!

January 12, 2024

Perfect I always get excellent service, timely, and great communication from Ian, Brock, and Travis More

by BARTKIW
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Jan 15, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

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