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2,327 Reviews of Toyota of Des Moines - Service Center
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December 06, 2019
efficient and helpful I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was t I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was there Brandon helped me with some questions I had about the audio system in my Toyota. He was friendly, very helpful, and got the issue figured out quickly. More
by Cindy53
Employees Worked With
Brandon Brown
November 11, 2019
Routine service. As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run., More
by gwenbutler
Employees Worked With
I am not sure of the name of my service rep... I believe it was Rebecca. She was great. I appreciate the service I receive at Toyota of DM. , Rebecca Hildreth
November 06, 2019
Very quick in and out for this visit. They kept me informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a ph informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a phone call asking if I wanted to upgrade to a newer car More
by Marg
Employees Worked With
Cass Cupp
November 05, 2019
excellent My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- a My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- always a good job.... thank you David Marchant More
by John6
Employees Worked With
David Marchant
November 05, 2019
Positive They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. More
by Carol
Employees Worked With
November 04, 2019
getting new tires Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment More
by mark
Employees Worked With
November 04, 2019
Service I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when t I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when the service person came a got me and said they were all done. Excellent Job! More
by Ralph
Employees Worked With
October 31, 2019
4Runner Axle Replacement Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could discuss repair issue directly with him. Kelly was also friendly and great to work with. Kelly and I had a good discussion on diagnosing and completing the required repair. Rebecca was quick to provide us with a loaner vehicle when it became evident that our 4Runner would not be finished by end of day as originally planned. Both Rebecca and Kelly seemed truly interested in helping me get my 4Runner restored to good order and I feel they represent Toyota of Des Moines very well. I know that I will be quite happy to work with Rebecca and Kelly the next my 4Runner is in need of service! More
by Road Warrior
Employees Worked With
Kelly (techician - don't know his last name), Rebecca Hildreth
October 30, 2019
Good Service I purchased two vehicles here and I always have my vehicles serviced here. Good service and they only repair/replace what is needed. Their shuttle d I purchased two vehicles here and I always have my vehicles serviced here. Good service and they only repair/replace what is needed. Their shuttle drivers are always very friendly too. More
by Dean
Employees Worked With
Cass Cupp
October 29, 2019
Excellent people. That is all that needs to be said.The Excellent people. That is all that needs to be said. The video program was a nice touch. You can actually see that they did do the work. Excellent people. That is all that needs to be said. The video program was a nice touch. You can actually see that they did do the work. More
by Mike Salem
