Toyota of Des Moines - Service Center

Oil change and tire rotation Very courteous and attentive. People approached me right away to make sure I was taken care of. Service was done as scheduled and in the timeframe sta Very courteous and attentive. People approached me right away to make sure I was taken care of. Service was done as scheduled and in the timeframe stated. More

Routine Service. Great people. They were very professional and treated me as a friend. The car was done on time, work completed, and I was able to view the video. N Great people. They were very professional and treated me as a friend. The car was done on time, work completed, and I was able to view the video. Nice touch! We will be buying our next car here. More

Brian was extremely helpful and provided great customer service. I would definitely recommend him to friends and family. I was having car issues and that can be stressful and he made the situation better service. I would definitely recommend him to friends and family. I was having car issues and that can be stressful and he made the situation better for me. More

Above and Beyond After my routine maintenance was completed (15,000 check), I mentioned the small door on the lower left side no longer worked. The service rep went b After my routine maintenance was completed (15,000 check), I mentioned the small door on the lower left side no longer worked. The service rep went back and had it fixed when I was simply just asking if I needed to make a different type of appointment for that item. Awesome customer service. Thanks! More

Air bag replacement Service Dept. is always helpful in making appointments and getting you in and out in a reasonable time. Have never had a bad experience there. Thank y Service Dept. is always helpful in making appointments and getting you in and out in a reasonable time. Have never had a bad experience there. Thank you. More

Very efficient on both of our Corollas! Very efficient on my 2009 Toyota Corolla LE and also on my daughter's 2009 Toyota Corolla S. Both advisors informed us that all looked good. The wai Very efficient on my 2009 Toyota Corolla LE and also on my daughter's 2009 Toyota Corolla S. Both advisors informed us that all looked good. The wait in the lobby was only about one hour for both cars. Friday the 13th was a Good Experience for us at Toyota of Des Moines! More

The Way Service Should Be Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few que Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few questions, told me the price if the check found a need for further work. Went to the waiting area where I couldn't resist a free donut. Maybe half an hour later the service rep brought a print of the work completed and problem corrected. Went to the front desk and paid. Went to may car headed out and went home. All smooth and no problems. More

Service was excellent Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute wait to have the car driven up to the front for me to drive away. It's the first that has happened. More

Seth Rhoades Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so upset and Seth was so kind. I discovered the flat tire late on a Friday afternoon. Seth returned my call to the service department and explained all options available to me. My choice was new tires. Toyota was closing so he said he would be there on Saturday at 7:00am. By 10:30 Saturday morning i was on my way with new tires. Great Experience!! More