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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,336 Reviews

2,336 Reviews of Toyota of Des Moines - Service Center

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March 07, 2020

Tire rotation and oil change. All people I spoke with were gracious and courteous. Lots of smiles were so important as everyone coming in is stressed and trying to fit everything More

by jsvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Staley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Hildreth
Mar 09, 2020 -

Toyota of Des Moines responded

Customer service is the number one priority to us here at Toyota of Des Moines. We are so glad to hear that your experience was so positive and had such a great outcome. We truly appreciate you taking the time to review and recommend us! We look forward to working with you again in the future!

March 06, 2020

30,000 mile checkup Got in, got out, things were done right and promptly. Good coffee and cookies. Always look forward to getting servicing done. It is always done rig More

by Lakota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Mar 06, 2020 -

Toyota of Des Moines responded

Thank you for the kind words, Lakota! We pride ourselves on efficient service while striving for the best quality of customer care. We look forward to seeing you next time!

March 06, 2020

Excellent experience..as always I could go to places closer to my home for service, but I have such faith in Toyota's service department, it's worth the drive. More

by I'lltakeToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Carter
Mar 09, 2020 -

Toyota of Des Moines responded

Thank you so much for the words of encouragement! We love to hear when we meet our customers' expectations! We appreciate you taking the time to let us know how we did and for recommending us! Please, let us know if there is ever anything more we can do for you!

March 05, 2020

Service Work Great experience, no issues, fast service with thorough inspection. Great communication. Clean waiting area with free coffee and donuts. Easy to under More

by wooddr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhoades
Mar 06, 2020 -

Toyota of Des Moines responded

Thanks for the perfect review! We are thrilled to hear about your positive service experience. Come back and see us anytime.

March 04, 2020

I was there for a tire rotation and oil change. They found I needed a new battery and filters, too. It turned out more than we thought we were going to spend, but thankful they found the other problems. More

by rgen54
Recommend Dealer
Yes
Employees Worked With
Where is Fraz???, Bret Carter
Mar 05, 2020 -

Toyota of Des Moines responded

Thank you for the 5 star review! We are thrilled to hear that we were able to take great care of you during your last visit - come back and see us anytime!

March 03, 2020

easy in easy out Best service in town. Like how they send you a video of their inspection and explain what they are doing as they go through the checklist. More

by booger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 04, 2020 -

Toyota of Des Moines responded

Thank you for your positive feedback! We're happy to hear that you appreciated the inspection video. We hope to work with you again!

February 25, 2020

Routine maintenance Very thorough! Great customer service! Good communication from start to finish. Would recommend this service department for all repairs. Like thei More

by pkline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Feb 26, 2020 -

Toyota of Des Moines responded

Thank you for the incredible feedback! We pride ourselves on our strong communication and transparency so it is wonderful to hear when we meet our customers expectations. We truly appreciate the recommendation and can't wait to work with you again!

February 25, 2020

Got me in early, and I liked the video service report. Ben was very knowledgeable and informative with regards to future new tires purchase. Liked the free car wash! More

by Dave1934
Recommend Dealer
Yes
Employees Worked With
Benjamin Hammann
Feb 26, 2020 -

Toyota of Des Moines responded

Dave, thank you so much for your kind words and recommendation! Ben will be thrilled to hear that he helped give you a memorable experience! Let us know if there is ever anything more we can do for you!

February 24, 2020

We had made an appointment for February 24 that included oil change, tire rotation, check the battery, etc. The battery died on February 13. We were able to get a battery installed on the 15th. There was More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Joseph James 5 star
Feb 24, 2020 -

Toyota of Des Moines responded

Kathy, thanks for taking the time to leave this review! We are so glad that you were able to get your battery replaced and all of your other work done so you didn't have to make multiple trips. We do our best to work efficiently so that all of our customers are satisfied. We hope you choose us again for any other service needs!

February 20, 2020

I arrived early and only waited 2 minutes before Joe greeted me. In addition to going over the items he would check, I asked him to show me how to operate a new tire pressure gauge I had just purchased. More

by joanmccloskey7
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 21, 2020 -

Toyota of Des Moines responded

Joan, thanks for your positive feedback! We pride ourselves on efficiency so you can go about your day as soon as possible! Come back and see us anytime.

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