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Toyota of Des Moines

Grimes, IA

4.6
9,264 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in Iowa. We have a wide selection of new and Toyota Certified Used Vehicles in stock. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 9,264 reviews

July 23, 2011

I was looking for a vehicle that would provide me with adequate cargo space without sacrificing comfort for long road trips.I compared the Honda Oddessy and the Toyota Sienna and I found the Toyota dealer More

by duende
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Grissom Toyota Des Moines
July 19, 2011

The customer service after you purchase your vehicle IS SERIOUSLY LACKING!! POOR COMMUNICATION AND UPPER MANAGEMENT LIKES TO HANG UP ON ITS CUSTOMERS!! The salesmen screws up and it gets taken out on the c More

by yabbybabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Steve Hennigan and Greg Mason
Jul 20, 2011 -

Toyota of Des Moines responded

I want to let you know that we are very sorry for depositing your check before we were supposed to. Accidents happen and it sounds like your instructions were not understood the way you intended. All though we had a miscommunication between us, we did accept all responsibility and reimburse you for all of your bank charges that were incurred. Since you gave us a 2.4 out of 5 score on dealerrater.com, which is less than half of our normal score from our customers, you must feel that over half of the experience was not what you expected. I'm sorry that you feel so strongly about this issue. Please let us know if there is anything else we can do for you.

July 11, 2011

The Toyota of DesMoines staff was very helpful in getting me into a new car. I would recomend them to anyone wanting to get a new car More

by Stubbseb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Henigan
July 09, 2011

Dealer was very friendly and helpful till purchase. Then it seemed like I was wasting their time. Didn't get title to truck upon purchase and had to call back numerous times(5) to get someone to send it to More

by rmurana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tom hughley, cindy gabriel
July 01, 2011

Jim was awesome to deal with. He did not try to sell us on anything we wouldn't want, and wanted to make sure we were satisfied with what we got. More

by daniree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fisher
June 29, 2011

Needed to downsize my vehicle for both payment and gas effiency reasons. Des Moines Toyota was the first stop that I made and I had the intention of going at least 2 different places. However, beings th More

by JCaldwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Godwin, Matt, William Godwin
June 28, 2011

Toyota of Des Moines was a great dealership to work with. They were very friendly and extremely efficient with the sale of the new Camry. They treated us fairly and were good to show and explain all the fe More

by garrik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jenkins
June 15, 2011

I have been a loyal Toyota owner since 1982. I have worked with a variety of sales and service people from Toyota of Des Moines over the years and have come to expect superior service. I have not been More

by greggdebinnewton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Hutt
June 15, 2011

I felt comfortable at Toyota of Des Moines, that I was working with people who knew what they were talking about and weren't just trying to get me in the car and out the door. This was my first car purcha More

by benzie99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Godwin, Matt and JD, William Godwin
June 09, 2011

We feel we can get a very fair deal from Ken, he has always been helpful with any questions. We have had many Toyota cars over the past years. Sheila West More

by swwest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Bright, Ken Bright
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