Toyota of Deerfield Beach

Bought a new car from this dealership and trusted them to change the trim. Their employee Chris ordered the wrong type of kit and had it installed at a 3rd party location. Bottom line rather than the mol change the trim. Their employee Chris ordered the wrong type of kit and had it installed at a 3rd party location. Bottom line rather than the molded kit that covers the trim they ordered and installed a flat kit that partially covers some of the existing trim. I asked for photos of what it would look like before and this was not given to me. Bottom line their fix is to refund $500 and i am expected to just say oh well it's fine. I am stuck driving a brand new car with a trim that their upper sales people said and i quote " my 10 year old could have done a better job ". They are not accepting any responsibility for their employees mistakes and i am left with a NEW Car that has a kit in it that is used for old cars who's interior is shot rather than a molded kit that changes the trim from one to another. Am sickened by their unwillingness to have integrity to make right their mistake. Never trust this company or dealership as whatever mistakes they make YOU are the one that will pay for it. They will accept NO Accountability. Bottom Line this is the worst experience of my life. Forget about Toyota Corporate as in the end the dealerships are privately owned companies and are only as good as the owners integrity. Perhaps my only options now are to go to help me howard or some similar consumer aide or take it to small claims court but really these are not options that i relish. Am also unfortunately stuck having to go to this dealership for all the warranty things that were bought as well - so be careful of what you buy. The assistant manager of the service department did NOT check with the installer as to what should be ordered as they told me they would NEVER have recommended nor installed a flat kit in a New Car that what is put in by Dealerships is the Molded Variety that is made to enhance and fit the car interior as it is. Am still hoping they will do the right thing but last word is they are unwilling to do anything more than refund $500 and that only adds insult to injury. Am sorry that this type of review has to take place. More

People sound very friendly, until the point that they manage to sell you a car. After that point, they desert you and it takes a while to come out. I had several problems with the car. When i was calli manage to sell you a car. After that point, they desert you and it takes a while to come out. I had several problems with the car. When i was calling several people in the customer service, nobody would ever pick up the phone and no one would return my calls. Every time, i had to drive there and then, they had to talk to me. Also, during the lease process, they always try to trick you to buy additional options that are already covered by Toyota and they mislead you. I dont have any issue with the service department More

I went in to trade my car. I spoke to Talbot Summers (the internet manager i believe) and he gave me a general ballpark number of how much I will be looking to pay for my car. So I drove 45 min to go there e internet manager i believe) and he gave me a general ballpark number of how much I will be looking to pay for my car. So I drove 45 min to go there expecting the deal to go through. The salesman came back to me with DOUBLE the amount I was told over the phone. And when I said why they lied to me about it, they basically told me that I was lying and I had said something else over the phone. Bottom line, don't go to this dealership if you want a good honest deal. As I was sitting there waiting for the salesman, another couple that came in to buy a corolla asked if 2013 corollas came out but just to sell the 2012, they lied and said they didn't come out yet. What kind of customer service is that? Avoid going here. Trust me. More

I went into toyota and i immediately found Bonnie who was very knowledgeable and highly recommended. She showed the 2013 scion tC and all the awesome features it comes with. Then i got to test drive the car very knowledgeable and highly recommended. She showed the 2013 scion tC and all the awesome features it comes with. Then i got to test drive the car and i knew it was the car i wanted and more! she didnt even have to ask if i loved the car the smile on my face showed the love i had for the car. a couple days later i was back at the dealership picking up my very first brand new car and i had never felt so accomplished. It was the definitely the highlight of my 2012 year! they drove the car around the corner after having it detailed and i felt like i was little kid on christmas morning. this was the car i had my heart set on for years and thanks to bonnie and toyota/scion of deerfield beach i was finally able to make that possible! thank you bonnie!!! love samantha and my new scion tC!!!! More

All promises with nothing but lies! Worst everything you want at a dealership. I used to love toyotas. After my experience with Bonnie shafer, I ended up selling my Toyota Camry and went to a ford dealershi want at a dealership. I used to love toyotas. After my experience with Bonnie shafer, I ended up selling my Toyota Camry and went to a ford dealership, traded it in and got a new ford F-150. Love and and will never look back! Thanks Bonnie! More

I've been coming to this dealership ever since I moved to Florida 12 years ago. I started having my car serviced by David Romeo. I always ask for him when I come into the dealership, he is the reason I bou Florida 12 years ago. I started having my car serviced by David Romeo. I always ask for him when I come into the dealership, he is the reason I bought my third Toyota and as my car is 12 years old will be the reason I will buy my next. Hendrickson is much closer to my home, now that I have moved from Delray, but I still go to Delray. Great service. David Romeo is the best. More

Bought a 2009 Certified Toyota Camry. I hadn't fully understood the terms of the contract and I came back 2 days later to speak with the general manager. Both him and the finances managers were very hel understood the terms of the contract and I came back 2 days later to speak with the general manager. Both him and the finances managers were very helpful and understanding, they took ownership and action of the situation. I am very pleased with the purchase and I would recommend this dealer although I would try to avoid finances specialist Billy Hasson as he may not be the best at explaining the terms of the agreement. More

They sold me a vehicle that had been in an accident and I was denied a CARFAX, later i was provided one and then informed that my car had in fact been involved in an accident. I am now being told that the c was denied a CARFAX, later i was provided one and then informed that my car had in fact been involved in an accident. I am now being told that the car has AFTER MARKET parts that are not covered under my warranty! The dealer wants me to pay for the repairs of the AC, parts that should be covered by warranty if the vehicle had not been damaged! When I purchased this vehicle, I was told that it was a Clean CARFAX vehicle, and "not to worry, all our vehicles are clean or we would just send them to to auto-auction" I want my car repaired and returned to me, at dealer expense. If they would have sold me a clean car to begin with, we would not be in this position More

I would NEVER do business or recommend this dealership to anyone. I purchased a 2010 Toyota Corolla from two very nice salesmen by the name of Brian and Cedric. Great men! The car was purchased in cash for a anyone. I purchased a 2010 Toyota Corolla from two very nice salesmen by the name of Brian and Cedric. Great men! The car was purchased in cash for a ok price and they also honored my Carfax trade in value for $1200, which was good. I left the dealership satisfied. BUT there's more! :( when I bought my car home it was INFESTED with roaches. So I brought the car back 2 days later for a FULL refund to excersise my right to a refund in 7 days, THIS IS WHERE MY PROBLEMS BEGAN! The sales managers made me wait for 2 hours before they agreed to give me a refund. They were rude and nasty. They didn't want to give me my money back! They sold my trade in at the auction and STILL WANTED TO PLAY WITH MY MONEY! They tried to put me in another car so they could keep my money. After the 2 hour mark they stated they had to check to see if my check cleared! That took forever and then finally I called my bank to stop payment on the check. I advised them what I did and told them to write me a check for the difference for my trade in and stop payment fee of $35.00. DEERFIELD TOYOTA REFUSED TO GIVE ME THE MONEY FOR MY STOP PAYMENT FEE. So not only am I out of my time for dealing with this, I have no car because they sold my trade in, BUT now I have roaches in my car garage and house and I have to pay for that. I received nothing for my trouble, stop payment fee or the roaches that are now moving into my home. This was a horrible experience and I am now walking until I can purchase another car. WARNING- do not deal with this dealership. More

The people with whom I worked listened to my needs and The people with whom I worked listened to my needs and comcerns and were most helpful. Nothing seems to be too much trouble for Bonnie to do and e The people with whom I worked listened to my needs and comcerns and were most helpful. Nothing seems to be too much trouble for Bonnie to do and even though the weather was inclement, she went to my old car to retrieve something I had forgottern to remove. Bonnie took the time to thoroughly go over all the options and made my entire experience very pleasant. I would certainly recommend Toyota of Deerfield Beach.....This waas my second experience with them and both times I have been extremely satisfied. More