Toyota of Deerfield Beach

This Dealership welcomed myself and my family with open arms and treated us like family. Bonnie Shafer who I must say was best when it came to helping my family out to retrieve the best vehicle for them at arms and treated us like family. Bonnie Shafer who I must say was best when it came to helping my family out to retrieve the best vehicle for them at a great price. I would recommend anyone who needs a new or used car to this dealership and Bonnie Shafer who represented great customer service. More

I picked up my new 2012 Highlander from this dealership last night. To say my experience with them was great would be an understatement. I visited two other local Toyota dealerships(Al Hendrickson and Ed last night. To say my experience with them was great would be an understatement. I visited two other local Toyota dealerships(Al Hendrickson and Ed Morse) and they couldn't come close. Al Hendrickson actually tried to sell me the same car for $5000 over the MSRP. Are they crazy? Ed Morse's pitch was no dealer fees which is great except they will lowball $2000 less than what your trade-in is really worth. I dealt with Bonnie(salesperson) and Scotty(sales manager) and they were friendly, fair and transparent with the whole sales process. I have purchased 6 new cars in my lifetime and this was by the far the best experience I had. I would strongly recommend this dealership if you are in the market for a Toyota and make sure to deal with Bonnie. More

I could not be happier with the service and pricing i received from my salespeople. They made my lease purchase so easy!!!! Highly recommend Bonnie and Brian when purchasing a Toyota!!! received from my salespeople. They made my lease purchase so easy!!!! Highly recommend Bonnie and Brian when purchasing a Toyota!!! More

BEWARE ..... BEWARE ..... BEWARE ..... BEWARE .... BEWARE .... Car was promised to 'not cost me a dime' except for gas during my 3-year lease. Even in follow-up conversations with the latest financial ma .... Car was promised to 'not cost me a dime' except for gas during my 3-year lease. Even in follow-up conversations with the latest financial manager, same thing was promised. NOT !!!!!!!!!!!! Below letter was only replied to, via the Customer Relations person, after a follow-up letter was sent. December 24, 2011 Mr. Marshall Chesrown General Manager DEERFIELD TOYOTA 1441 S. Federal Highway Deerfield Beach, FL 33441 RE: 2011 Camry Dear Mr. Chesrown: First, please let me apologize for having to take up your time with this issue. Unfortunately, I have exhausted all means in trying to get the dealership, at a lower level, to resolve. After keeping me waiting for a couple of hours on the day I was to pick up my car, the person handling the contract, suggested various service agreements (see below) stating that the car would not cost me a dime, except for gas, during the 3-year lease period. Every time I asked what each policy was going to cost, I was told $349. … I later realized that he kept quoting the monthly payment rather than the actual cost of each service policy, which is what prompted the below mentioned phone call. Less than thirty days later, I called the dealership to inquire of these various service agreements and cost of each. It was all explained, just like the first time, as outlined below. At no time did he mention that I could cancel these policies. The service agreements and comments made by the finance person selling them were as follows, along with what I have now found out to be what the policies actually include, in blue. MPP Execu-Care Preferred Plus ~ would not cost me a dime for any type of service work during the 3-year lease … according to MPP, the policy is not for a leased vehicle, but a purchased vehicle. Also, have been told, that it does not even start until the end of the Toyota 36,000/3-year warranty. Tire Assure ~ I specifically asked whether the tires would be replaced with the same quality tire (very important issue, as a previous tire policy replaced the tires with lesser quality and the tires ‘whined’ their way down the road) and did it include rotation, balancing & alignment and the answer was YES … tires wouldn’t cost me a dime for the life of my lease! I now have been told by MPP that the tires would not be of the ‘same quality’ and does not include alignment, only rotation and balancing. I’ve been driving my clients around with a ‘whopping’ sound, until last week, when I replaced the tires at my cost! Old United Execu-Care Paintless Dent Repair ~ the dealership finance person went so far as to tell me to bring the car in a few days before returning it at the end of the lease, so that all the dents and scratches could be taken care of; such as, should my car get ‘keyed’ in the mall parking lot. I now know that is no where close to the truth of what the policy covers! On July 13th, I was at the Delray Beach (Ed Morse) dealership having the 15,000 mile service completed when I was told that the service needed would cost me $283.46 (copy of invoice enclosed). I immediately called the Deerfield dealership from the Delray Beach dealership, to inquire why I was having to pay for this. Got no where … someone would call me back. However, as I was on the phone, the Delray Beach GM overheard my conversation and came up to me after I ended my call. During our brief conversation, he mentioned that I could cancel the agreements. WOW!!! A few days and several phone calls later, I was put in touch with Maria Brownlee. Maria has been very helpful and quite knowledgeable. After some research, she mentioned the MPP Execu-Care policy should not have been sold to me. She suggested I speak with Shawn Nobari, the Finance Director and contact MPP directly. Contacting Mr. Nobari was difficult at best, since one was always transferred to a voicemail box that ‘has not been setup’. Good grief! Eventually speaking with Mr. Nobari, he had Jeff Scott (I have now found out, he is actually Jeff ‘Cohen’ contact me. Mr. Cohen told me the exact same thing as I had originally been told ~ won’t cost me a dime except for gas during the 3-year lease … must be a well rehearsed phrase! He went on further to blame the charges on the Delray Beach dealership’s lack of knowledge. I then contacted Susan Fox, my service advisor over the past several years who has been absolutely wonderful to do business with, at the Delray dealership. She then contacted Jeff Scott (Cohen); subsequently called MPP and called me back to say that MPP confirmed what she already knew and what MPP had told me. I then called Jeff back, who rudely told me that he would contact me after speaking with MPP. That was Friday, August 5th (yes, have been trying to work things out with the Deerfield dealership during the period July 13th to August 5th) and I’ve not heard a word. I have since been in contact with Maria Brownlee, who told me a Mr. Segool would contact me. She has confirmed that she has given him the information on more than one occasion. When I recently told her that I had not heard from anyone, I asked for your contact information. At this point all the policies have been cancelled (decision based on what MPP has told me), however, I understand the reimbursement will be pro-rated; however, that is not good enough. I want to be made ‘whole’ on all the policies, a total of $1,943.00 for the policies plus all interest charged on this amount from the beginning to the end of my lease. I will be more than happy to reimburse for items covered on any of these policies, prior to now … a couple of tire rotations, I believe. I am a long-time Toyota / Lexus driver, and find the total lack of knowledge of the products the dealership’s finance people are selling, or outright lies, are inexcusable. If I treated my clients with this kind of lack of knowledge or dishonesty, I would have no clients! Yes, I realize ‘my bad’! Should have read the policies. What a ploy ~ keep the client waiting so long, they don’t have any time to read. At one point, I even asked to have my car returned, as I needed to meet clients and would now be late. Was told that was not possible as my car had already been ‘placed in inventory’. WOW! Thanking you in advance for your assistance with this matter. Sincerely, "ML" More

I did not have the same service or customer service it seems what other customers had? My situation just keeps getting worse. I'm hoping this could be dealt with in house and not have to extend out to o seems what other customers had? My situation just keeps getting worse. I'm hoping this could be dealt with in house and not have to extend out to other avenues? I'm sad to say it just wasn't a good expirence. A Cantatore More

SIMPLY THE BEST! Friendly. Bonnie Shafer made the experience such an easy experience. Knowledgeable about the product. Would HIGHLY Recommend this dealership and sales associate. experience such an easy experience. Knowledgeable about the product. Would HIGHLY Recommend this dealership and sales associate. More

Best new car experience ever! I would strongly recommend this dealership and especially our saleswoman to anyone. She was up front, honest, friendly and took her time making sure we were purchasing the rig this dealership and especially our saleswoman to anyone. She was up front, honest, friendly and took her time making sure we were purchasing the right vehicle at the right price. Five stars all the way around!!!!! More

Brian Blades was a GREAT salesman! He answered all my questions before I even entered the dealership. He workedd with me on getting the price I could afford without any hassle. I would recommend him to questions before I even entered the dealership. He workedd with me on getting the price I could afford without any hassle. I would recommend him to anyone. Thanks again Brian. I love my Corolla! Karen R. More

I had a great experience buying my new Toyota Corolla. Bonnie was very friendly, and she had the car and paper work ready. I am very happy with the service and my new car. Bonnie was very friendly, and she had the car and paper work ready. I am very happy with the service and my new car. More

Bonnie Shafer was both thorough and efficient. I felt very comfortable with her. In addition, Rudy in financing got us in our car very quickly. Can't say enough great things about the experience. They very comfortable with her. In addition, Rudy in financing got us in our car very quickly. Can't say enough great things about the experience. They recognized my needs and got me in my car quickly. Thanks again! More