Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Deerfield Beach
Deerfield Beach, FL
1,979 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,979 reviews
June 09, 2017
Awesome experience.... great customer service. My experience at this dealer was amazing. They took good care of me and tried the best they could to give me what I was looking for. You can ask for My experience at this dealer was amazing. They took good care of me and tried the best they could to give me what I was looking for. You can ask for more and they will help you as much as they can. I will be working with this dealer in the future More
by Ternura
Employees Worked With
Humberto Urdaneta, Nikki Van Doran
June 08, 2017
Tire Shine Stained My White Paint I had tire shine from this place stain my, not even 3 week old, White 2017 Tacoma SR5 paint. I bought my truck from a different dealer but had my truc I had tire shine from this place stain my, not even 3 week old, White 2017 Tacoma SR5 paint. I bought my truck from a different dealer but had my truck washed here at Toyota of Deerfield in south Florida. Darren Palmer, the General Sales Director flat out told me I was lying about the tire shine staining my paint. I said, ok let's put more tire shine on my tires and see if it stains my truck more, that will prove it was the tire shine. He refused and said he's not washing my truck because I'm not a customer of theirs. Then he told me he washes 300-500 cars a week and hasn't had one complaint like mine regarding tire shine staining the paint. I tried to show him the threads I found on tacomaworldDOTcom and a link from finishingDOTcom titled "Brown Stains on my Brand New Vehicle: Tire Shine? Mold Release Compound?" and he said he didn't care what "expert" threads or websites I showed him. After more complaining that my brand new truck (less than 2000 miles on it) was stained while he repeated "I can't do anything for you" he finally said "we no longer have business here" and him and his Professional Detailer turned their backs on me and walked away. COULD NOT BELIEVE IT. Guess my only option at this point is to cross my fingers and hope it fades over time. If I could give them less than 1 start I would. Very disappointed.. Update: As you can see by Toyota's response they do believe that I am lying. Even though their is plenty of documented information online about this very issue happening. I could go on and point out more false statements made from their reply (free oil changes for life - my wife bought a car there and did not receive "free oil changes for life") but they clearly don't really want to help me fix the issue their Tire Shine product caused to my truck. In reality they should at least warn you to let the tire shine dry before leaving, but they don't do that either. And since the valet guy failed to follow Toyota's own process I'm not recorded in their documents as having had been there. It was May 30th, 2017 at about 5:55pm. I arrived, a guy said "We actually close at 6, but let me help these people real quick." I waited about 15 minutes then someone came and grabbed my keys without really saying anything to me. 20 minutes later they brought my truck around and gave me my keys back. They didn't even get all the bugs off my truck (the whole reason for getting a wash). I wish since I didn't buy my truck there they would have told me they won't wash my car, then I wouldn't have the issue to begin with. But that's not the case. Now after multiple faults of Toyota Deerfield (failing to advise me I couldn't get my truck washed there since I wasn't a customer, failing to log me in their records as having service done there) I have a stained brand new truck and with their "expert opinion" want to blame it on something I "picked up off the road". If they wanted to help, they would. My wife bought her car here and went to get her car washed at least once a week for the last two years. She said recently they started requiring the valet guys to walk around the car and mark any current/visible damage on the car and the customer is supposed to sign it before they take it around back for the wash because they've been getting a lot of complaints about cars coming back with damage. They didn't do that either. So unless you want a stained car and a headache. I'd avoid this place. Update 2: Hey Toyota of Deerfield Beach, I already spoke to your Service Director, filed a complaint with Toyota corporate, then talked to your Customer Relations Manager as she's required by corporate to call me and she repeated the exact same things you and the Service Director already stated. The last thing I want to do is explain what happened again and be told what I'm saying isn't true and waste more of my time. Face it, the way your dealership treats customers of TOYOTA is garbage. I was excited to have a new truck. But people at your dealership have sucked that excitement dry. If you want to help me you will help me, not continue sending me down some wild goose chase to have fixed what was done by your dealership. More
by Brandon
Employees Worked With
Darren Palmer, Biljana Dukic
May 30, 2017
Beyond Expectations Went to review alternatives as my lease was up on my Touota Tundra. Recieved courteus and polite service. The best Toyota dealership I have visited to Went to review alternatives as my lease was up on my Touota Tundra. Recieved courteus and polite service. The best Toyota dealership I have visited to date. More
by edbeat
Employees Worked With
Jessica Pires
May 29, 2017
Great Service Suzatte made me to come to Deerfield Beach Toyota to purchase camry SE 2017. She referred me to Chambliss. He is wonderful sales person and provided Suzatte made me to come to Deerfield Beach Toyota to purchase camry SE 2017. She referred me to Chambliss. He is wonderful sales person and provided me a excellent service. John GM sales great person and make the deal happened. Also finance manager Dwight Flatt a professional and made everything so easy and smooth without any issues. I enjoyed the whole time I had with them. More
by Sohail Swati
Employees Worked With
John GM sales , John Dearing, Dwight Flatt, Chambliss Washington
May 25, 2017
Sale of Corolla SE Pretty quick turn around time from start to finish in purchasing my Corolla SE!! Duane great pitch salesman which worked out in the end for all part Pretty quick turn around time from start to finish in purchasing my Corolla SE!! Duane great pitch salesman which worked out in the end for all parties concerned. Thank you. More
by New Corolla SE Owner
Employees Worked With
Anthony - Finance A++, Duane Crawford
May 20, 2017
Excellent Sales Team We just purchased our second Avalon from this dealership. We worked with the same Sales person, Bonnie Shafer, with whom we dealt few years ago when w We just purchased our second Avalon from this dealership. We worked with the same Sales person, Bonnie Shafer, with whom we dealt few years ago when we purchased our first Avalon. Bonnie and her colleagues Natalie Pena from sales, and Veruska Bermejo from finance have been very professional, courteous and responsive to our requirements. It was a pleasure to work with them, and I was happy to drive out my new 2017 Avalon. I definitely recommend this dealership and the sales team I worked with. More
by Sam
Employees Worked With
Bonnie Shafer, Veruska Bermejo, Natalie Pena
May 05, 2017
Excellent Great service, very easy to deal with and overall excellent buying experience. I would highly recommend this dealership and especially Bonnie Shafer t Great service, very easy to deal with and overall excellent buying experience. I would highly recommend this dealership and especially Bonnie Shafer to anyone buying a Toyota. More
by medwards060266
Employees Worked With
Bonnie Shafer
May 04, 2017
Treated like family Great dealership, clean facility, and everyone that works here is friendly and treats you like family. They definitely put customer service first. Th Great dealership, clean facility, and everyone that works here is friendly and treats you like family. They definitely put customer service first. They explain everything in detail and make sure you know exactly what you're getting and what your options are. More
by Sydney86
Employees Worked With
Brian Palmer, Bonnie Shafer
April 12, 2017
Prius V The sales person Danielle was wonderful and her Manager Hector. They made me feel important and family. Dwight in Finance was great and assist me in The sales person Danielle was wonderful and her Manager Hector. They made me feel important and family. Dwight in Finance was great and assist me in getting the monthly payment I can afford. Thanks to all. More
by cuzcogirl
Employees Worked With
Danielle , Dwight Flatt
April 11, 2017
Amazing Exelence and exceptional service super happy Thank you !!! Everyone there was friendly and nice and helpful..is a family atmosphere I definitely will Exelence and exceptional service super happy Thank you !!! Everyone there was friendly and nice and helpful..is a family atmosphere I definitely will recommended to all my friends and family. They did all posible for me to be happy with the car I wanted. They are amazing. More
by Verop1116
Employees Worked With
Javier mendia, Peter Bailey, Veruska Bermejo, Eduardo Mancheno
