Toyota of Dartmouth

Friendly, efficient and knowledgeable Brought my 2008 RX400H in for a problem with the heater. Was quickly brought to my attention the coolant level was very low which could cause the pro Brought my 2008 RX400H in for a problem with the heater. Was quickly brought to my attention the coolant level was very low which could cause the problem of no cabin heat. After the drain/flush and check of coolant system the heater problem was resolved. I Also opted to have the cabin air filter changed which required a servicing of the blower fan. They took care of that on the spot. This is my first visit but I will be back in the future. Great service. More

great job as usual I brought the car in for regular service. It was done quickly and with pride. The service department always does a great job. They hire the best techn I brought the car in for regular service. It was done quickly and with pride. The service department always does a great job. They hire the best technicians available. More

Wayne was very helpful & nice Very good service! Wayne was very professional ! I trusted him 100%I may go back in the future to get my husband a new car! Thank You ! Very good service! Wayne was very professional ! I trusted him 100%I may go back in the future to get my husband a new car! Thank You ! More

Great Back in March, I purchased my first car and Brian made it a positive experience. It was an unexpected purchase that needed to be made relatively quick Back in March, I purchased my first car and Brian made it a positive experience. It was an unexpected purchase that needed to be made relatively quickly and Brian was very helpful throughout the process. He was also patient with my indecisiveness. When it finally came to the agreement, Brian was great at explaining everything. I would recommend this dealership and Brian. Thanks again Brian! More

brian ponte was great to work with sales people like brian brian ponte was great to work with you need more brians there great man to buy a car from i would send people to see brian ponte to buy a car from brian ponte was great to work with you need more brians there great man to buy a car from i would send people to see brian ponte to buy a car from More

I went in for an inspection sticker. I didn't have to wait long, everyone working there is friendly and courteous and the waiting room is comfortable. Plus I got a free car wash! Thank yo I didn't have to wait long, everyone working there is friendly and courteous and the waiting room is comfortable. Plus I got a free car wash! Thank you! More

Great sales Department I started the process of buying a new Tacoma by contacting Jenel Braley and requesting quotes on 2 trucks. She promptly emailed me back with what I fo I started the process of buying a new Tacoma by contacting Jenel Braley and requesting quotes on 2 trucks. She promptly emailed me back with what I found to be 2 very good quotes. Once I got to the dealership my wife and I worked with Chris Burke who made the experience very stress free, Chris was very friendly, extremely knowledgeable and professional. I would gladly recommend working with Jenel and Chris to anyone. More

Toyota of Dartmouth is TOPS in my book! We have dealt with Toyota if Dartmouth for seventeen years ... ALWAYS a wonderful experience!! Extremely knowledgable, extraordinary service, totally We have dealt with Toyota if Dartmouth for seventeen years ... ALWAYS a wonderful experience!! Extremely knowledgable, extraordinary service, totally reliable, helpful and kind ... And their complementary coffee/doughnuts are very VERY good! More

Substandard post-sale service; unreasonable repair costs I purchased my vehicle through this dealership last year following a three year lease. Last week my Check Engine and Trac Off lights went on simultan I purchased my vehicle through this dealership last year following a three year lease. Last week my Check Engine and Trac Off lights went on simultaneously. After receiving a free diagnostic from AutoZone and learning I needed an oxygen sensor (and getting it priced at between $60-$90), I took my vehicle in for my first 'post-warranty' service to get this work completed. Two hours later, I was presented with a list of repairs 'requiring immediate attention' for a total of over $1700 (my car has only 45,000 miles, has been well maintained, and the warranty just expired last year). Examples of items and prices 'requiring immediate attention' included a cabin air filter ($45.61), an engine air filter ($38.42), front wiper blades ($48.85) and the oxygen sensor I had already had priced ($300.11). The first three line items have comparable replacements available for purchase from multiple online sources between $6-$17 each; the cost of an oxygen sensor at AutoZone was already noted. When the exorbitant costs were pointed out I was informed that I was receiving 'Toyota certified parts' vs the less suitable items I had priced, and that the cost of labor was included in the charges (though as one might imagine, it would be difficult for the labor involved in changing two filters and a pair of wiper blades exceeding three minutes total as all are easily accessible). After conversations with first the young man who presented my bill, then the customer service lady up front, and finally another service representative, no correction, compromise or resolution was offered. Needless to say, I will not be returning to this or any other Toyota dealership for any form of business (sales, maintenance, repairs, etc.) going forward. Interestingly, the 'follow up customer satisfaction survey' rating the dealership experience (from the corporate office, I would assume), which I always received by email after prior visits did not arrive on this occasion. I then noticed that the email listed on my bill was not the one which had been indicated on every prior invoice (namely, the one I provided initially and never changed), but a random gmail email address I had never provided or been associated with in any way. Not saying ... just saying. One would think a dealership makes enough on a sale that they would be content with a reasonable profit on follow up maintenance visits, clearly not the case here. More

Excellent sales department Gary Letourneau was by far one of the best salesmen that I have ever encountered! I was not pressured or backed into a corner to make a decision. They Gary Letourneau was by far one of the best salesmen that I have ever encountered! I was not pressured or backed into a corner to make a decision. They honored the TruCar value and was very helpful finding what I wanted. This is the second new Highlander that I have purchased from the dealership and would recommend Toyota of Dartmouth to anyone who is looking for a Toyota. Service department is exceptional. More