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Toyota of Dallas
Dallas, TX
1,290 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 1,290 reviews
December 21, 2020
I was overall pleased with sales representative Jaymes Becker. He was patient, polite, knowledgeable regarding 4-runners. I am currently happy with my purchase. I was surprised that Jaymes and Sales Manag Becker. He was patient, polite, knowledgeable regarding 4-runners. I am currently happy with my purchase. I was surprised that Jaymes and Sales Manager did not know sale price advertised on website - I had to point this out and request revised price quote. However - Toyota of Dallas I was not pleased with. New Sales Manager conducting sales meeting loudly discussing year end numbers to team was a major turn-off. I literally considered taking my business elsewhere. IMO- you do not be-little team members in front of your customers. He was speaking in a very loud, direct tone which could be heard throughout the facility where several customers were still present. My impression, Jaymes was uncomfortable, embarrassed and apologetic for what I was listening to. I have been a longtime customer of the Sewell family. There are reasons why they are top in Dallas in customer service and satisfaction. There are reasons why Toyota of Dallas has a 2 Star status on Yelp and other social media applications. I will consider using ToD for service as my introduction with service advisor Robert Hill was pleasant. Advice - take sales meetings elsewhere, stop using the showroom window as chalkboard for a war room in view and earshot of the most important people inside your building - potential customers. Sales manager should know better. More
by Wmwallace777
Employees Worked With
Murat Alpsu, Robert Garcia, Noe Arguenda
December 19, 2020
I have bought from Scott fort times. I always come back to see him because he gives me a great deal with no pressure. I will recommend Scott to my friends. to see him because he gives me a great deal with no pressure. I will recommend Scott to my friends. More
by Riccaro
Employees Worked With
Chris (Scott’s assistant)
December 19, 2020
Customer rep was very helpful, helped me to choose the right car that my budget would allow. Went above and beyond was required of him. Highly recommended. right car that my budget would allow. Went above and beyond was required of him. Highly recommended. More
by Toyotalover
Employees Worked With
Ricardo Umanzor
December 17, 2020
Toyota of Dallas gave me the best car buying experience. I appreciate the hard work Yenairy went to help me get a car. Thank you! I appreciate the hard work Yenairy went to help me get a car. Thank you! More
by rossece55
Employees Worked With
Yenairy and the Finance person and the manager were very friendly and professional, Dustin Osborne
December 13, 2020
Toyota of Dallas is the best Toyota dealership in the metroplex. The service department is always on there A game, they get the job done quickly and right every time. Gary is a great service advisor. metroplex. The service department is always on there A game, they get the job done quickly and right every time. Gary is a great service advisor. More
by lil-d86
Employees Worked With
Gary Davidson
December 04, 2020
I got a good deal from Toyota of Dallas, and Omar Carrillo showed me many models and I was satisfied in getting new RAV4 2020. Thanks alot for the help. Carrillo showed me many models and I was satisfied in getting new RAV4 2020. Thanks alot for the help. More
by Samhar Talib
Employees Worked With
Omar Carrillo
December 02, 2020
Great customer service. My vehicle was ready for test drive, paperwork took some time as banks were closed but team did best to close the deal on same day. I highly recommend Tijan. Great CS with high en drive, paperwork took some time as banks were closed but team did best to close the deal on same day. I highly recommend Tijan. Great CS with high enthusiasm! More
by Pukar
Employees Worked With
Tijan, Melisa, and finance guy over Melisa
December 01, 2020
Toyota of Dallas worked with me & we agreed on a great deal! There was no haggling at all!! Thank you T J And Perry. I highly recommend this dealership!! deal! There was no haggling at all!! Thank you T J And Perry. I highly recommend this dealership!! More
by Jackie
Employees Worked With
TJ and Perry Ellis
November 27, 2020
Elijah helped me to get the best deal in all of DFW, I did my homework and he beat my best case scenario by a lot. Manager was extremely helpful, and Harold got the financials done within no time. I got d did my homework and he beat my best case scenario by a lot. Manager was extremely helpful, and Harold got the financials done within no time. I got done with test drive, and closing in 1.5 hours. More
by ufar84
Employees Worked With
Elijah Garza, Harold
