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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.5
1,246 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 1,246 reviews

May 19, 2026

Punctuality can be improved. I was made to wait after arriving in time for appointment More

by RAYRICKSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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May 27, 2026 -

Toyota of Dallas responded

We appreciate your feedback and understand how important timely service is when arriving for a scheduled appointment. Our team works hard to keep visits running as efficiently as possible, and your comments help us identify areas where we can improve the overall experience. We value the opportunity to better serve you in the future. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can follow up with you directly.

May 18, 2026

Part needed to ordered and had to pay, did this on a Friday. Apparently service advisor was off and I tried calling several times and no one returned my call until Wednesday. Not happy with the lack o More

by MELCARELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Last name cordell
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May 27, 2026 -

Toyota of Dallas responded

Thank you for sharing your experience with us. We understand how important timely communication and follow-up are during the service process, and we regret that your recent interaction did not meet those expectations. Our team remains committed to providing attentive support and improving the overall customer experience. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can assist you further.

May 18, 2026

Great service, Joe in service department helped me with all my questions with great communication along the way More

by khe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 27, 2026 -

Toyota of Dallas responded

We're glad to hear about your wonderful experience with our service team! Your feedback about the excellent communication and helpful assistance truly means a lot to us. Thank you for choosing Toyota of Dallas and for sharing your positive experience.

May 18, 2026

I waited so long and this time I wasn't getting updates of the service through your website as the previous maintenance I did. No video of the work done was shared this time. I always get a shop and dispos More

by humberto
Recommend Dealer
No
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May 18, 2026 -

Toyota of Dallas responded

We appreciate you taking the time to provide detailed feedback regarding your recent service experience. Consistency in communication, transparency in service-related charges, and careful attention to vehicle condition are all important parts of the customer experience our team strives to provide. Feedback regarding service updates, billing clarity, and vehicle-related concerns is taken seriously as we continue working to improve our processes. We would value the opportunity to better understand the details of your visit and discuss your concerns further, so please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com.

May 17, 2026

Quick, friendly and always there to take care of all my needs. Greg was great at explaining everything that I needed. I would definitely recommend and will be back! More

by sabrina10
Recommend Dealer
Yes
Employees Worked With
Greg
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May 18, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful experience with us. Your feedback about receiving quick and friendly service really means so much to our team. We're delighted that Greg provided clear explanations for everything you needed and made your visit so positive. Thank you for recommending Toyota of Dallas - we truly appreciate your trust in us and look forward to serving you again in the future.

May 17, 2026

Great dealership. Desi makes the service experience a pleasure. Nice waiting area with snacks and sodas available for purchase. More

by stedmantx
Recommend Dealer
Yes
Employees Worked With
Desirae
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May 18, 2026 -

Toyota of Dallas responded

We are utterly delighted to hear about your wonderful experience at Toyota of Dallas. Your feedback about our dealership truly means a lot to us. We're so pleased that our service made your visit enjoyable and that you found value in the comfortable waiting area amenities we provide. Your satisfaction is what drives us to maintain the high standards you experienced, and we genuinely appreciate you taking the time to share your positive thoughts with others.

May 17, 2026

Alfredo was super helpful and answered all of my texts and questions in a timely manner! More

by SHELBYWILLIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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May 18, 2026 -

Toyota of Dallas responded

We are thrilled to hear about your positive experience with our team member who provided such attentive service. It means so much to us when we hear that our staff was able to assist you thoroughly and respond to your inquiries promptly. Your feedback about receiving helpful guidance and timely communication reflects exactly the kind of customer care we strive to deliver at Toyota of Dallas. We truly appreciate you taking the time to share your experience with us.

May 16, 2026

Everything is excellent. Thank you very much. The service was excellent, everything was great. Thank you very much. More

by jcclavero14
Recommend Dealer
Yes
Employees Worked With
Lisett
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May 18, 2026 -

Toyota of Dallas responded

We deeply respect your positive feedback about your experience with us. Your satisfaction with our service means everything to our team. We are thrilled that you found every aspect of your visit to be outstanding and that our team was able to provide you with exceptional care. Your kind words motivate us to continue delivering the high-quality service that our customers deserve. Thank you for choosing Toyota of Dallas and for taking the time to share your wonderful experience.

May 16, 2026

Toyota of Dallas is the only place I take my Toyota 4Runner! Their customer service is on point. My service advisor Jacob is knowledgeable and friendly. He goes the extra mile to make sure I understa More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 18, 2026 -

Toyota of Dallas responded

Your positive feedback means so much to us! We're thrilled that Toyota of Dallas has become your trusted destination for your 4Runner's care. It's wonderful to hear that our customer service consistently meets your expectations and that Jacob has made such a positive impact on your experience. His dedication to helping you understand your vehicle's needs and providing guidance on maintenance priorities truly reflects our commitment to keeping you on the road for many miles to come. We appreciate your loyalty and trust in our team at Toyota of Dallas.

May 16, 2026

Excelente y muy buena atención al cliente me sentí como en casa con muy buena confianza y comunicación More

by danieleduardopineiroquintero
Recommend Dealer
Yes
Employees Worked With
Ricardo guajardo
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May 18, 2026 -

Toyota of Dallas responded

Thank you immensely for sharing your wonderful experience with us. We are truly delighted to hear that you felt the exceptional customer service and that our team made you feel comfortable and at home. Creating an environment where our customers feel welcomed with great trust and clear communication is exactly what we strive for at Toyota of Dallas. Your kind words about the excellent attention you received mean so much to our team. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

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