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Toyota of Cool Springs - Service Center

Franklin, TN

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160 Reviews

160 Reviews of Toyota of Cool Springs - Service Center

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January 31, 2017

consistenlty bad service experience on our camry Very bad experience on service.Their enthusiasm to serve you lasts only till you buy a vehicle with them.They lie on your face on various jobs done yo More

by sk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont remember
April 21, 2016

Great experience!! Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. More

by KK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
November 11, 2015

Great Service Dept. Experience I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and r More

by Car Freak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley Letts
November 03, 2015

Excellent Service and Pleasant People Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working wi More

by JohnAndre74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Mosier
June 30, 2015

Bad service department I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and mad More

by bbirishfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darrel
May 18, 2015

Crooks Advised I need many things repaired on my Camry. Independent mechanic for over 40 years said there was nothing wrong with my car. Saved us $1,600.00 More

by Unhappy camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donna Klepper
February 21, 2015

Dishonest Crooks Diagnosed made up problems with outrageous repair costs. We got a second opinion. A filter they wanted to replace was 2 weeks old and still white, as More

by Kita
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Service diagnostic
October 25, 2014

Aggressive service department tactics are a complete turnoff I have never purchased from this dealership; this is a review of the service department. Although I own two Toyotas and this dealership is the closest More

by Dulcilo51
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
ELea
March 30, 2013

Two days prior to needing service, I called and set up an appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires th More

by kaviar
Friendliness
Recommend Dealer
No
Employees Worked With
Bill ?
February 02, 2012

On 14 December 2011 presented my 2005 Toyota Camry Solara for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the More

by jamofa56
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandy Pinkerton (Service Advisor)
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