Toyota of Cool Springs - Service Center

consistenlty bad service experience on our camry Very bad experience on service.Their enthusiasm to serve you lasts only till you buy a vehicle with them.They lie on your face on various jobs done yo Very bad experience on service.Their enthusiasm to serve you lasts only till you buy a vehicle with them.They lie on your face on various jobs done your car and act weird when caught red handed. More

Great experience!! Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. More

Great Service Dept. Experience I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and r I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and really appreciated my advisor explaining the scope of work to be completed and having my vehicle ready in the timeframe promised. Brad. Brentwood, TN More

Excellent Service and Pleasant People Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working wi Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working with her. She was great and exact with resolving my problem. More

Bad service department I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and mad I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and made an appointment for 8a and told them I needed the vehicle same day. I arrived a bit before 8, my information was taken and I was told I would receive a call between noon and 2p with the results. At 2:34 I had to call the service rep for an update and he said the mechanic was just now looking at it. Reminded him I needed the vehicle today. 30 min later he calls me back with an estimate that was outrageous and wasn't sure they could get it finished same day. I told him to never mind that I would just pick it up. The only follow up call I get is at the end of the month asking for a diagnostic fee for their efforts. More

Crooks Advised I need many things repaired on my Camry. Independent mechanic for over 40 years said there was nothing wrong with my car. Saved us $1,600.00 Advised I need many things repaired on my Camry. Independent mechanic for over 40 years said there was nothing wrong with my car. Saved us $1,600.00. Thank you Leroy. Will never return. More

Dishonest Crooks Diagnosed made up problems with outrageous repair costs. We got a second opinion. A filter they wanted to replace was 2 weeks old and still white, as Diagnosed made up problems with outrageous repair costs. We got a second opinion. A filter they wanted to replace was 2 weeks old and still white, as our second place showed to us. The work that honestly needed done cost half of what Cool Springs Toyota quoted for that portion of their repair list. Toyota's complete quote $1700, our second opinion $400. More

Aggressive service department tactics are a complete turnoff I have never purchased from this dealership; this is a review of the service department. Although I own two Toyotas and this dealership is the closest I have never purchased from this dealership; this is a review of the service department. Although I own two Toyotas and this dealership is the closest to me, I will never return here. I stopped using them when a service manager tried to sell me a totally unnecessary fuel injection cleaning for several hundred dollars. I am an intelligent person and an informed consumer. Don't try to upsell me on services that the manufacturer does not recommend when I come in for routine service. Then, I started getting calls from a marketing firm that evidently has been hired to mine the internet for contacts. They made a bogus appointment for me, which I went online to cancel (I suppose I then confirmed I was a live contact, unfortunately, I should have just ignored it.) I then received calls to reschedule the bogus appointment, even after I asked to never be contacted again by this marketing company. These kind of aggressive tactics are a complete turn off to me. Business is built on personal relationships, not by call centers. I hope they get many more customer complaints about this and realize what a mistake contracting with this marketing firm was. More

Two days prior to needing service, I called and set up an appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires th appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires that kept going low. I was coming in from Alabama and picking her up at the dealer. She had the car there as scheduled and told Bill that she'd be back at 2:00. We got back at 2:30, 4.5 hours later and the car had not been touched! He said he was sorry, but there were people in the waiting area who had been there for 2.5 hours and their cars had not been seen. I DID have an appointment. The dealer KNEW the car was coming. I was not a happy camper, to say the least. Rather than have my daughter wait an hour or so and get caught up in terrible Friday afternoon Nashville traffic, we left. I've never had this happen at our Toyota dealer in Huntsville. We won't be using Toyota of Cool Springs again. More

On 14 December 2011 presented my 2005 Toyota Camry Solara for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the sounds that caused my initial visit. Returned the car on 26 December 2011. This visit resulted in the wheel bearing being replaced again along with other parts including the left axle. Picked the car up on 27 December 2011. On 29 December 2011 had to have the car towed into the dealership due to LOUD screeching noise originating from the left front wheel. This time it was alleged that the brake pad was improperly installed and was scraping the rotor. My Christmas Holidays were ruined and the safety of me and my family was jeopardized repeatedly as the result of shoddy workmanship. More