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Toyota of Cool Springs - Service Center

Franklin, TN

4.1
160 Reviews

160 Reviews of Toyota of Cool Springs - Service Center

Sort by
October 21, 2017

Steer clear of this guy. I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure More

by Rhnbfh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Caruthers
October 19, 2017

Very pleased! My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strod More

by Jackson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burke
October 08, 2017

Excellent service The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they More

by 16tundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burke , John Kuykendall , Donna Klepper
September 20, 2017

Great team of folks! I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for compl More

by Car Freak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
Sep 22, 2017 -

Toyota of Cool Springs responded

Thanks for choosing us for your service needs, Brad. We're glad Donna provided a positive service experience with her explanation and assistance. We truly appreciate your business and the recommendation.

August 14, 2017

Darryl in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl
Aug 21, 2017 -

Toyota of Cool Springs responded

Josh, Thank you for sharing your review. We are thrilled to hear that your experience went so well. We will be sure to tell Darryl to keep up the great work. We appreciate your business and invite you to return.

June 22, 2017

Dishonest Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyo More

by Jack d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Sep 17, 2017 -

Toyota of Cool Springs responded

Jack, we are saddened to hear that you did not have the 5-star experience we strive for. We are concerned that you felt you did not receive the affordable, prompt service we work for. Please reach out to me so I can learn more about your concerns and see if there is anything we can fix. Best Regards, Kris Krabill, General Manager, Toyota of Cool Springs,615-550-0149, kkrabill@toyotaofcoolsprings.com

May 17, 2017

Great Service I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time More

by Teacher, Susan 70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noi
May 19, 2017 -

Toyota of Cool Springs responded

Thank you for the kind review! We're happy to see that we were able to attend to your vehicle's needs and help you feel respected at our dealership. Please don't hesitate to contact us if we can be of any further assistance.

April 28, 2017

Unresponsive, irresponsible, garbage support I bought a car from Toyota of Cool Springs and have since come to regret it. They almost allowed my warrant to void because they wouldn't get me the d More

by ehren7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dallas, Kris Krabill, Leroy
May 15, 2017 -

Toyota of Cool Springs responded

I am disappointed to hear of your experience with us. I appreciate you bringing this to my attention. It is not our intent to make the car buying experience a regrettable one. I'm deeply concerned about your situation and would like to talk to you more about it to see how we might be able to resolve this matter. I invite you to reach out to me or send me the best way to contact you and I will personally look into your situation. Again, I appreciate you posting your feedback and hope we can improve your experience with us. I look forward to hearing from you. -Best Regards, Kris Krabill, General Manager, Toyota of Cool Springs, 615-790-8401, kkrabill@toyotaofcoolsprings.com

February 26, 2017

Misleading service Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department wo More

by General Manager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Kruger
February 13, 2017

Non-existent service after the sale I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I al More

by Barry S Pendergrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager(s) - they are reluctant to tell you their names
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