160 Reviews of Toyota of Cool Springs - Service Center
Steer clear of this guy. I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure of working with Darryl Carothers! I am thrilled to have a service guy who is respectful and kind. I will ask for him every time! More
Very pleased! My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strod My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strode More
Excellent service The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they find a way to work us in and take care of our vehicles’ needs. More
Great team of folks! I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for compl I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for completion. The vehicle was ready before promised and I was texted. Went in picked-up without waiting. I am employed in the retail auto segment and this dealership excels at teamwork. Top shelf and I would highly recommend. Brad. More
Darryl in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves More
Dishonest Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyo Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyota part for 3 days while expecting it every day. Wrecked our budget! An honest evaluation could of helped. More
Great Service I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time was needed so he shuttled my friends and me to a restaurant so that we would not be kept waiting at the dealership. I have always been pleased with the maintenance that I have requested and also with the friendliness of the people who have helped me. More
Unresponsive, irresponsible, garbage support I bought a car from Toyota of Cool Springs and have since come to regret it. They almost allowed my warrant to void because they wouldn't get me the d I bought a car from Toyota of Cool Springs and have since come to regret it. They almost allowed my warrant to void because they wouldn't get me the details I needed to maintain it. They let my temporary tags expire before they told me that I needed to take the car for emissions testing (Which they should've done). I took my car somewhere else because they are garbage and i spent a day trying them to get me a copy of my warranty for this other Toyota shop to fix my car. Now my car will need 2 days in the shop because they couldn't be bothered to help me until I lost my temper. HATE this place. I hope they fail and I'd love to help them lose business. More
Misleading service Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department wo Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department would be open on Saturday I spoke to Rachel who informed me that they were opened but instead of buying a new gas cap the dealership would do a free analysis to make sure. It was my wife's car so the appointment was made for 11:15 AM in her name. When we arrived the service advisor Jim Krueger went into attack mode telling me and my wife there is no free analysis and it costs him $157. For a mechanic plus parts. I am retired but when I was working I was a General Manager and this dealership is poorly managed Mr Kruger is a detriment to the dealership, the service manager is responsible for the advisors and the General Manager is responsible for the dealership. The end result went to O'Reillys for a free analysis it was the gas cap total cost $20. It would have been $12.00 if I bought the gas cap at O'Reillys I would have given zero stars but it was not offered. More
Non-existent service after the sale I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I al I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I also purchased the extended warranty with the assurance that it would be a good investment, not only in regard to covering the car, but also in ensuring customer service above and beyond what other dealerships would offer. I have found that, after the sale, Toyota of Cool Springs doesn't consider customer service a priority. I have also noticed that, over the 4 years since I bought the car, the service department seems to have a revolving door as far as personnel is concerned. This speaks volumes. Most recently, I called to schedule a repair in response to a letter received from Toyota corporate itself. I had to eventually talk to the manager because the service writer that first took the call didn't seem to know how to handle such a request, and worse than that, didn't seem to know how to find out how to handle it. The service MANAGER(??) was seemingly even less interested in being of service. When I asked a question about the VERY EXPENSIVE extended service plan I bought (from this dealership), he said they would look it up when the car was brought in for service. When I asked couldn't they look it up for me while we were on the phone, the service MANAGER (manager, mind you) said, "Well, I could". And, that was that. Just didn't want to, I guess. Ridiculous! In a nutshell, buy somewhere else. If you do ANY research on cars before you buy them, you will find that you'll know much more about the car you're looking at than the person trying to sell it to you at Toyota of Cool Springs. When I bought mine, the salesperson seemed to know virtually nothing about cars, much less about why I should choose a Toyota over another make. If you do decide to buy at Toyota of Cool Springs, do yourself a favor and have it serviced at another dealership. I really don't enjoy writing things like this, and in fact this is the first negative review I've ever posted online. However, after 4 years of zero effort in providing service after the sale, frustration has set in and I just would like others to be able to avoid it. I'm including my name and phone number on this post just in case Toyota of Cool Springs cares at all about their customers. My guess is they'll never even know it's here. Barry Pendergrass 931-698-6865 UPDATE 3-6-17 I'd like to update this review. Shortly after the original review was posted, the general manager of the dealership, Kris Krabill, contacted me. Long story short, Mr Krabill ( whom up until that point I had no conversations with) is very interested in customer care and the reputation of the dealership. My concerns were heard and every step was taken to make sure that my situation was corrected. Thanks to Mr Krabill for all his help. In light of the way this was handled, I can feel good about recommending Toyota of Cool Springs again. I plan to continue to have my Toyota vehicles taken care of by them. More