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161 Reviews of Toyota of Cool Springs - Service Center
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October 25, 2017
Maintenance Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I wa Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I was thrilled to find him again after he was let go at Beaman last year, stupid move on their part! Kudos to Toyota of Cool Springs for finding him and putting him back where he belongs. I don't know of another more qualified and talented person to take of my car maintenance needs. When he says it's going to be fixed this way or that,,,it is! He has always been in charge of everything on my Toyota vehicles from repair to tires and oil changes. You guys made a very wise decision in hiring him, to get a leg up on the competition. It's making things happen like this that show me you guys at TCSPG are paying close attention to what matters after the sale, and taking care of your customers all along the way. More
by John1979
Employees Worked With
Kenny Norton
October 21, 2017
Steer clear of this guy. I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure of working with Darryl Carothers! I am thrilled to have a service guy who is respectful and kind. I will ask for him every time! More
by Rhnbfh
October 19, 2017
Very pleased! My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strod My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strode More
by Jackson1
Employees Worked With
Steve Burke
October 08, 2017
Excellent service The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they find a way to work us in and take care of our vehicles’ needs. More
by 16tundra
Employees Worked With
Steve Burke , John Kuykendall , Donna Klepper
September 20, 2017
Great team of folks! I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for compl I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for completion. The vehicle was ready before promised and I was texted. Went in picked-up without waiting. I am employed in the retail auto segment and this dealership excels at teamwork. Top shelf and I would highly recommend. Brad. More
by Car Freak
Employees Worked With
Donna Klepper
August 14, 2017
Darryl in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves More
by JG
Employees Worked With
Darryl
June 22, 2017
Dishonest Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyo Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyota part for 3 days while expecting it every day. Wrecked our budget! An honest evaluation could of helped. More
by Jack d
Employees Worked With
Service manager
May 17, 2017
Great Service I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time was needed so he shuttled my friends and me to a restaurant so that we would not be kept waiting at the dealership. I have always been pleased with the maintenance that I have requested and also with the friendliness of the people who have helped me. More
by Teacher, Susan 70
Employees Worked With
Noi
April 28, 2017
Unresponsive, irresponsible, garbage support I bought a car from Toyota of Cool Springs and have since come to regret it. They almost allowed my warrant to void because they wouldn't get me the d I bought a car from Toyota of Cool Springs and have since come to regret it. They almost allowed my warrant to void because they wouldn't get me the details I needed to maintain it. They let my temporary tags expire before they told me that I needed to take the car for emissions testing (Which they should've done). I took my car somewhere else because they are garbage and i spent a day trying them to get me a copy of my warranty for this other Toyota shop to fix my car. Now my car will need 2 days in the shop because they couldn't be bothered to help me until I lost my temper. HATE this place. I hope they fail and I'd love to help them lose business. More
by ehren7
Employees Worked With
Dallas, Kris Krabill, Leroy
February 26, 2017
Misleading service Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department wo Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department would be open on Saturday I spoke to Rachel who informed me that they were opened but instead of buying a new gas cap the dealership would do a free analysis to make sure. It was my wife's car so the appointment was made for 11:15 AM in her name. When we arrived the service advisor Jim Krueger went into attack mode telling me and my wife there is no free analysis and it costs him $157. For a mechanic plus parts. I am retired but when I was working I was a General Manager and this dealership is poorly managed Mr Kruger is a detriment to the dealership, the service manager is responsible for the advisors and the General Manager is responsible for the dealership. The end result went to O'Reillys for a free analysis it was the gas cap total cost $20. It would have been $12.00 if I bought the gas cap at O'Reillys I would have given zero stars but it was not offered. More
by General Manager
Employees Worked With
Jim Kruger
