Toyota of Cool Springs - Service Center

Service Advisor I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and excellent in taken care of my car and any need that arose during my service visit. More

Fast and professional Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less than an hour. More

Only great people make companies great Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have al Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have always admired his knowledge of servicing cars and follow through. More

Wonderful!!! Talked to Steve prior to bringing car in. He was true to his word. I have worked with Steve before and he is always courteous and a true pleasure to Talked to Steve prior to bringing car in. He was true to his word. I have worked with Steve before and he is always courteous and a true pleasure to do business with. More

suoer visit As usual you did great job on my car.,Mr Caruthers was very pleasant, helpful and professional in his dealings with me. Thank you. It was very great v As usual you did great job on my car.,Mr Caruthers was very pleasant, helpful and professional in his dealings with me. Thank you. It was very great visit to a great company and dealing with some very special people. More

Superb service Took in my Prius for regularly scheduled maintenance. Was very impressed with the super fast service. Specifically, Dante was super nice and helpful. Took in my Prius for regularly scheduled maintenance. Was very impressed with the super fast service. Specifically, Dante was super nice and helpful. Way to go! More

Maintenance and repairs Donna was a blessing from God. She has a big HEART and helped me through this unexpected and expensive experience. She explained every little detail o Donna was a blessing from God. She has a big HEART and helped me through this unexpected and expensive experience. She explained every little detail of what and why it needed to be done. She even texted me to say the car was ready and that she was leaving in just a few minutes and that Jim would be there for me when I could get there. Cool Springs has always been better than the best. I have been a customer for 15 to 29 years. I love the dealership. Thanks to all. More

Needed two problems solved as well as an oil change. Jim solved one problem immediately that was connected to mileage driven since last oil change by showing me the trip button. My second problem, uneve Jim solved one problem immediately that was connected to mileage driven since last oil change by showing me the trip button. My second problem, uneven headlights led to discovery of a damaged drive belt which was replaced. Every thing is running well today. Jim kept me well informed as to time needed and costs. I feel that I am driving a safer car that will serve me well until my next visit. Carol Pond More

Kenny Norton was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in th was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in the process of making my car like new again. I appreciated his patience and his professional kind manner. I was so very happy with this service center! More

Maintenance Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I wa Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I was thrilled to find him again after he was let go at Beaman last year, stupid move on their part! Kudos to Toyota of Cool Springs for finding him and putting him back where he belongs. I don't know of another more qualified and talented person to take of my car maintenance needs. When he says it's going to be fixed this way or that,,,it is! He has always been in charge of everything on my Toyota vehicles from repair to tires and oil changes. You guys made a very wise decision in hiring him, to get a leg up on the competition. It's making things happen like this that show me you guys at TCSPG are paying close attention to what matters after the sale, and taking care of your customers all along the way. More