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Toyota of Cool Springs - Service Center

Franklin, TN

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160 Reviews

160 Reviews of Toyota of Cool Springs - Service Center

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February 25, 2018

Maintenance We bought a Tacoma Truck and Camery in 2012 we Love them and every time we bring them in for maintenance we receive the best customer service. I would More

by Myerse210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Barberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I checked them all because they all have helped me at one time or another, Steve Burke , John Kuykendall , Darryl Caruthers , Donna Klepper, Jim Kreger, Wesley Letts, Chris Wilson
February 23, 2018

Excellent i will thank to Mrs. Lino Rivera, his very friendly and helpful. Great place to service. All employee was very nice. Thank you for all. More

by mehtapmetin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lino Rivera
February 20, 2018

Great job! John took great care of us, ensuring that all aspects of the vehicle were being addressed. Appreciated his attention to possible issues coming up. W More

by meyerhousehold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
February 19, 2018

Great Sales and service department. I Have a 2015 Highlander with 80,000 miles. Always get my car serviced here look for service specials online and you will get a good deal. Last servic More

by CM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
February 16, 2018

John was great to work with! John was excellent to work with in the service dept. He was very clear and up front with exactly what needed to be done with my Sequoia. He is so pers More

by LeaHall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
February 02, 2018

Christmas tree dashboard relief I have had good experiences with previous visits with the service department at Toyota of Cool Springs. But on a recent visit, I was very apprehensive More

by Lexus37064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2018

Change oil I had a very good experience at the service center. The service representative were very accommodating and very professional and the waiting area is g More

by Jasman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
January 31, 2018

Outstanding service department. I bought my 2016 Tundra here two years ago and bring it back for service when due. Today, it was serviced in record time and I appreciate the fast ser More

by RodT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
January 31, 2018

Very Good & Honest Service. I have always taken my 4Runner to this dealership for service. The service managers I have dealt with have been polite and efficient. I have received More

by Rock58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers , Donna Klepper, Jim Kreger
January 30, 2018

Great experience! Chris was very thorough, went over everything that would be done, kept me updated throughout the service and repair and had it all done ahead of sched More

by Saber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilson
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