Toyota of Cool Springs - Service Center

Reason for always choosing Toyota of Cool Springs I live in Murfreesboro but drive 30 minutes to Cool Springs bc my experience in buying my car there and the ongoing courteous and informative service I live in Murfreesboro but drive 30 minutes to Cool Springs bc my experience in buying my car there and the ongoing courteous and informative service I get there is always exceptional. I trust what the service reps tell me which is a huge relief. More

Service was fabulous. Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! More

Amazing customer service John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to where his desk is located. We discussed the services my vehicle needed due to the miles and the way I use my vehicle. They had my service done in record time and I even paid from my phone when I was ready to leave. Thank you John and Everyone at Toyota of Cool Spring for another great experience. More

ohn was excellent! I couldn’t be happier! John made the whole process smooth and understandable. Good communication and explained everything well. I’m pleased with our I couldn’t be happier! John made the whole process smooth and understandable. Good communication and explained everything well. I’m pleased with our service. Thanks John! More

Excellent service Just went in for my 10K oil change and check up. The service was prompt, the waiting area is very comfortable, and all the personnel are always so pro Just went in for my 10K oil change and check up. The service was prompt, the waiting area is very comfortable, and all the personnel are always so professional. Plus my car is clean and shiny! Thanks Cool Springs! More

Super Service Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of service in less than an hour. Lino, thank you for understanding and responding in such an unexpected way. More

Jim Kreger in Service Jim has taken care of me since I moved here from the Kansas City, Mo area a little over 2 years ago. He has always taken excellent care of me and my Jim has taken care of me since I moved here from the Kansas City, Mo area a little over 2 years ago. He has always taken excellent care of me and my 2008 Toyota Avalon. He is always very Pleasant and gets me in and out. I would recommend him to anyone who is looking to get their Toyota serviced. More

I keep my Toyota because I trust my Service Advisor, Darryl I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota sin I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota since 2012 because I met service advisor Darrell Carruthers and I felt like I met someone who I could trust and he has always recommend the best for me in my vehicle situation. More

Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More