Toyota of Cool Springs - Service Center

Was a lovely character. .. a little tall for my taste but very comforting and helpful. Such a smooth.... presence. he even closed the blinds in his office to make me more co .. a little tall for my taste but very comforting and helpful. Such a smooth.... presence. he even closed the blinds in his office to make me more comfortable. His enticing voice had me a little frazzled. Will come back again. More

I had a terrible experience with the service department. If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying to take it to the dealer for alignment and sensor check. At the STEALERSHIP SERVICE DEPARTMENT, I was told that a diagnostic was done and it was determined that two sensors were “damaged” and needs to be replaced. Initially, I was given a quote of $3900 to replace just the sensors and this quote did not include bumper fix. I asked if it was really necessary to replace the sensors and the service advisor confidently said yes. Thinking that I would pay more than $5000 for everything to be fixed, I opted to file an insurance claim. When insurance came to check on the car they had it assessed at the collision center. I had to pay diagnostic fee at this stealership for their dishonest service. I moved the vehicle at a collision center and everything was fixed for just under $5000. No sensors were replaced, just recalibrated. Recalibration just cost $500. All the other expenses were body/cosmetic fixes. It’s a shame that you deal with customers like this. Be honest on what needs to be done and don’t take advantage of your customers. More

I was having trouble with my driver side headlight and popped into Toyota of Cool Springs without an appointment to see if I could get some help on an easy fix . Casey had squeezed me into the schedule an popped into Toyota of Cool Springs without an appointment to see if I could get some help on an easy fix . Casey had squeezed me into the schedule and got my problem taken care of pretty quickly and also pointed out that my battery had gone bad after a basic inspection. I felt confident leaving Toyota that my car was in good hands and my problems have been taken care of. More

Excellent service reasonable wait time the waiting room is pretty good also and best part is the coffee is free is pretty good also and best part is the coffee is free More

Kenny Eastman is the man. Bar none. Personable, funny, and has your best interests at heart. I’ve financed two cars with him now and he always creates a great experience. Bar none. Personable, funny, and has your best interests at heart. I’ve financed two cars with him now and he always creates a great experience. Thanks Kenny!! More

Jeff Williams and Toyota of COOL Springs made car buying a pleasant experience. Jeff goes above and beyond to help his customers even AFTER the sale. The service department is also excellent. On a scale of a pleasant experience. Jeff goes above and beyond to help his customers even AFTER the sale. The service department is also excellent. On a scale of 1-10, TCS and Jeff are 20s! ❤ More

Very helpful with our 30k Basic Service. Went over all the inspection paperwork with me and explained what every charge was and when we needed to get things looked at. Easy and painless proc Went over all the inspection paperwork with me and explained what every charge was and when we needed to get things looked at. Easy and painless process. More

Service technician Dupane was courteous and was able to take care of my service needs and questions quickly take care of my service needs and questions quickly More

Ray Ellison and everyone on staff was so helpful with making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray a making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray and the entire Toyota Cool Springs staff! More