Toyota of Coconut Creek

Zero on a scale from 1-5 where this the Had to wait in my car for 10-15 min after arrival for the assigned Service Advisor to come to the car to check me in.... Took more than 2 hours to get my full syntheti car for 10-15 min after arrival for the assigned Service Advisor to come to the car to check me in.... Took more than 2 hours to get my full synthetic oil changed. Multi-point inspection identified high priced items but showed that they did not inspect or test the battery... The battery I came with appeared to have been removed and replaced with a dead battery without my knowledge or consent. The electronic system started going crazy on the way home and when the diagnostic codes were tested showed battery failure and only register 9.4 volts. I had to immediately buy a new battery to continue driving my car. Totally unacceptable service from a Toyota dealership. I previously helped a family member make a new car purchase at that dealership when it was owned by Al Hendrickson. I should be able to trust Toyota of Coconut Creek with my Lexus. Unfortunately, legal action may be required to rectify the situation if management doesn't step forward and make a good faith effort to make me while, starting with resolving the issue by reimbursing me for my newly purchased battery. More

During my purchasing process, I spoke to a few salesmen, and Ewen was the person who stood out by far. He was the only person who made me feel comfortable. I folowwed up with me and really listened to my pr and Ewen was the person who stood out by far. He was the only person who made me feel comfortable. I folowwed up with me and really listened to my priorities. If it wasn't for him, I would not have gone through with the purchase. More

We had a wonderful experience buying our Toyota Corolla Cross at Toyota Coconut Creek! Frank in sales was friendly and patient, and his assistant, Edithsy, was attentive and helpful throughout the process. Cross at Toyota Coconut Creek! Frank in sales was friendly and patient, and his assistant, Edithsy, was attentive and helpful throughout the process. Ruben Marte in the finance department took the time to walk us through the paperwork and answer our questions, which we really appreciated. Thank you, Frank, Edithsy, and Ruben, for taking such good care of us. We’re very happy with our new Toyota and would gladly recommend your team to anyone shopping for a car! More

My appointment was scheduled for 6:15 PM. Unfortunately, the customer service experience was disappointing. Edwin xx. Louis was assigned to assist me, but when I approached him, he initially Unfortunately, the customer service experience was disappointing. Edwin xx. Louis was assigned to assist me, but when I approached him, he initially seemed annoyed and unwilling to help. Thankfully, another employee stepped in and provided the assistance I needed. He was professional, patient, and genuinely helpful, and I appreciated his kindness. I was also quoted $70 over the phone, but when I arrived, I was initially told the price would be $90. After speaking with a supervisor, the original phone quote was acknowledged as incorrect, and the price was adjusted to $72. On top of that, I waited approximately an hour and a half to two hours for a simple oil change. I understand that businesses get busy, but customers deserve courtesy, transparency, and respect for their time. I hope management takes this feedback seriously, as this was not the experience I expected. More

Fast and Easy, Oscar was great. I was in and out with my maintenance. Very Convenient. I was in and out with my maintenance. Very Convenient. More

Everyone there was very helpful and friendly especially Oberson and Angelo. They made the entire process easy and painless. Oberson and Angelo. They made the entire process easy and painless. More

Help me pick the perfect car that was for me as well as making me understand the in and out of the car making me understand the in and out of the car More

Poor service. I was contacted and informed that the brake parts for my 2026 Toyota 4-Runner were available. The rear brakes on all new 2026 Toyota 4-Runners came w I was contacted and informed that the brake parts for my 2026 Toyota 4-Runner were available. The rear brakes on all new 2026 Toyota 4-Runners came with factory defects. When I took my vehicle to the Toyota dealership, they later called to say that one of the necessary brake parts was still missing and that they couldn't perform the work. I have now been waiting for two months. More

Excelente atención y servicio de Darío para cerrar la compra de la camioneta. Muy bien atendido. compra de la camioneta. Muy bien atendido. More

Buyer Beware – Disappointing Experience with a Pre-Owned Toyota Yesterday, I signed the paperwork to purchase a pre-owned 2024 Toyota Sequoia in Lunar Rock. What should have been an exciting experience p Toyota Yesterday, I signed the paperwork to purchase a pre-owned 2024 Toyota Sequoia in Lunar Rock. What should have been an exciting experience purchasing a vehicle for my family has instead turned into an incredibly stressful and upsetting situation. While reviewing the paperwork, I discovered that this vehicle had previously been involved in an accident significant enough to deploy an airbag. This was extremely concerning information to discover at the time of signing. I was under the impression that purchasing a pre-owned vehicle from a Toyota dealership would provide some reassurance regarding the vehicle’s history and, at the very least, that the dealership would have documentation available regarding the repairs performed. Unfortunately, after contacting the sales associate who assisted me, I was informed that the dealership has no repair documentation on file. I have two small children, and my entire intention in purchasing this vehicle was to find something reliable and safe to transport my family in. Knowing that this vehicle was involved in an accident involving airbag deployment, was towed from the accident scene, and that there is no repair history available has left me questioning the vehicle’s safety and long-term reliability. I am also extremely disappointed that this information was not brought to my attention before moving forward with the purchase. An accident involving airbag deployment is not minor information. It is something a buyer deserves to know upfront, especially when the vehicle is being advertised and sold for $70,996. I even went out of pocket and purchased a detailed vehicle history report for $30 because I was trying to piece together information that the dealership itself could not provide. That report further confirmed the accident and that the vehicle had been towed from the scene. I contacted the general manager at Toyota of Coconut Creek and requested that the Sequoia undergo a Toyota Certified Pre-Owned inspection to help give me some peace of mind. As of now, I have not received a return call. I love this vehicle, which makes this entire situation even more upsetting. Instead of being excited about my purchase, I am sitting here worried about whether the repairs were properly completed, whether the airbags and sensors are functioning as they should, and whether I can confidently put my children in this vehicle. I have always owned Toyotas and have trusted the brand. This experience has been incredibly disappointing, and I expected a much greater level of transparency and customer care when purchasing from an authorized Toyota dealership. My advice to anyone considering purchasing a pre-owned vehicle from this dealership: do your homework, purchase your own vehicle history report, and ask questions before signing anything. Don’t assume that because you’re buying from a Toyota dealership, the vehicle’s accident history or repair documentation will automatically be available. A vehicle purchase should come with confidence and peace of mind. Unfortunately, that is not what I have experienced here. More