Toyota of Cleveland - Service Center

Excellent customer service I brought my car in for a scheduled oil change. I always sit in the lobby and wait for it to be finished. I enjoyed complimentary coffee while I wait I brought my car in for a scheduled oil change. I always sit in the lobby and wait for it to be finished. I enjoyed complimentary coffee while I waited. There were other drinks available, as well as popcorn and snacks. The WiFi was greatly appreciated. But imagine my surprise when I got a tap on the shoulder and was asked by a young lady if I would like a complimentary chair massage! She did a great job and I thoroughly enjoyed my wait time. More

Another outstanding experience in the service department Took my vehicle in for its regular scheduled maintenance. As usual, I had a very easy experience from scheduling to the end. They are always very effi Took my vehicle in for its regular scheduled maintenance. As usual, I had a very easy experience from scheduling to the end. They are always very efficient and easy to deal with. Highly recommend this dealership. More

Professional and efficient! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! More

In and out quickly! Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly ex Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly explained to me. More

Russel and Tyler were both great to work with! The service department was super in checking out my old Camry and letting me know why it was no longer safe to drive in busy roads. Russell Bishop wa The service department was super in checking out my old Camry and letting me know why it was no longer safe to drive in busy roads. Russell Bishop was very helpful in providing the information I requested on a car in the showroom. Tyler Ratledge was super to work with to get every thing finalized and financed! More

Best Customer Service Ever Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazi Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazing. Made me felt very welcomed and I could see me buying a new truck there one day. More

Toyota of Cleveland is the ONLY Toyota dealership I deal with. I was able to make my service appointment online and was in and out quickly. is the ONLY Toyota dealership I deal with. I was able to make my service appointment online and was in and out quickly. More

Over the top I wish medical doctors were all as caring, efficient, honest, communicative and persistent as the customer service/repair department at Toyota of Clev I wish medical doctors were all as caring, efficient, honest, communicative and persistent as the customer service/repair department at Toyota of Cleveland! They pushed through several "clean" diagnostic sessions until their ingenuity finally got to the bottom of my old Camry's failure to start. They also alerted me to a number of issues that needed help after years of neglect (due to past financial hardship). My 20-year-old baby purrs like a kitten now, and performs great on the highway. Peace of mind at last for this independent senior lady! I trust you guys will easily help me get a safe 75K miles out it yet; but when it's time for a change I plan to come back! More

We had such an easy going great experience with Mason. We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really regretted getting rid of it.We asked Mason would it be possible to work up a trade and he got started on it right away with the help of the general sales manager Justin Chretien and the two of them together they came up with a deal we couldn't refuse and made us very happy customers.We have bought our last 3 vans up there and we drive an hour just to get the great and friendly service we get from all the employees.We even pass a dealer close to us because we don't get that service there.We have been making that trip ever since we got our first van.It's definitely worth the extra mile and we will continue to do so.After we bought the van Mason took the time to set with us and explain everything about the van and told us if we had any questions or problems to just give him a call..He was the best salesman we have ever worked with and have made a forever friend.Thank you Mason for making this happen and making us very happy customers.Alfred Polk worked with us and got us an extended warranty policy and worked with us and wasn't pushy and explained everything to us.Another very nice employee and then finally Keith Jackson who has always helped us from the first van we purchased .He has always been so friendly to us came out to congratulate us on our new van and made us feel so special with our new purchase.Thank you to all the wonderful people that made us one Happy Customer.,You are the Best! More

Outstanding service Timely appointment, personable staff, reasonable prices, pleasant atmosphere. Would use this place again for everything auto related. Brad Harmon i Timely appointment, personable staff, reasonable prices, pleasant atmosphere. Would use this place again for everything auto related. Brad Harmon is exceptional in his field. Thank you. More