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Toyota of Cleveland
McDonald, TN
4,710 Reviews
Toyota of Cleveland looks forward to serving you!
Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award.
We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year!
Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles.
We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience!
Call 423-664-9715 to schedule your VIP appointment!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,710 reviews
December 15, 2011
My wife and I would like to not only thank you...but commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and b commend you - on your very professional sales and service provided to us. When we arrived at Toyota of Cleveland, Gregg Bain warmly greeted us and brought us inside to meet Holly (whom we had talked with on the telephone). Gregg listened attentively and carefully as we looked at different trucks. I wanted a truck, but also wanted a car this time and was not sure which to purchase. I was thrown into needing a vehicle right now, having totaled my truck on black ice. Gregg showed us several trucks that may fit our needs. We left and a couple days later my wife called and asked about a truck she had seen there. Gregg checked on it promptly, but it was not 4WD - which I did want. Just as my wife put the phone down, Gregg called back and said, "I think I know just what you want!" He said a "used FJ Cruiser came in just the night before. It's something like a truck, but something like a car." We went down to test drive it and loved it. However, we requested to also see a new FJ Cruiser as well. We bought it that night. Gregg Bain was not only honest, attentive and very down to earth, but he really wanted to see us find just the right vehicle for us. He took a lot of time to explain what each vehicle had on it. Overall, we are exceedingly pleased with this dealership. I purchased my wife a vehicle about a year ago from Toyota of Cleveland. She has mentioned the consistent quality of service, ease of service and friendliness of the dealership. We are fortunate to have Toyota of Cleveland. If you are outside Cleveland, it would be worth your drive. We have had consistent service for years. We did not even consider going elsewhere. More
by Ken & Deborah
December 12, 2011
Had a great buying experience thanks to Holly and Ryan. Ryan took me and my wife for a lenthtly test ride and explained allof the options to us plus added additional options we requested. Appreciated the Ryan took me and my wife for a lenthtly test ride and explained allof the options to us plus added additional options we requested. Appreciated the assistance of the finance individual. More
by gcline263
Employees Worked With
Holly and Ryan
December 10, 2011
Bought a new car here over a year ago and it was all positive. We were in the market for a used vehicle. Had been looking online and found a great deal at another Toyota dealership. Called about it, positive. We were in the market for a used vehicle. Had been looking online and found a great deal at another Toyota dealership. Called about it, went to look at it and then was told it sold. Found the same vehicle add "for sale" again on their website two weeks later. Needless to say it was a lead add and a lie and there was no way we were going to do business with them. We were also looking at Toyota of Cleveland's website. We had to travel further, but it was worth it. We called and told them what we were interested in. Brad Doty had the vehicle waiting and it was just what they advertised. Jonathan Bussey was friendly and extremely helpful with financing. More
by Wildcat
Employees Worked With
Brad Doty, Jonathan Bussey, and "Brown Sugar", Brad Doty
December 10, 2011
Super experience ! This was my second purchase from this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, this dealer and the sales, service and overall staff quality and attention to the customer and to detail is outstanding. My salesperson, Greg Bain, is absolutely phenomenal ... he listens to the customer and makes car buying or even just looking a pleasant experience. He called within 24 hrs. to ask about how we were liking the purchase too. Can not say enough great things about Greg, about Mark the Gen. Mgr. and the dealership all around ! Don't buy in Chattanooga -- make the 20 min. ride ! You won't be sorry ! More
by ladya23
December 09, 2011
After having an unpleasant experience at a different dealership, I made a phone call to Toyota of Cleveland and spoke with Holly. She was extremely friendly and after discussing what I was looking for ( dealership, I made a phone call to Toyota of Cleveland and spoke with Holly. She was extremely friendly and after discussing what I was looking for (FJ Cruiser), she told me to come by the lot and that they would have ready the vehicle I was looking to test drive. When I arrived to Toyota of Cleveland, I was greeted by Pete Green. After explaining that I was looking for an FJ Cruiser, Pete talked with a very extensive knowledge of the vehicle, and even knew about the history of the Land Cruiser predecessors of the modern FJ. I went on a test drive with Pete, and he did a great job of explaining all of the features, capabilities, and limitations of the vehicle. Before the test drive was through, I knew that I was wanting to do business with Pete and the rest of the Toyota of Cleveland staff. Everyone at the dealership was extremely friendly and helpful. Pete was a great salesman and carried himself very professionally. He was very honest and worked with me to reach a price that we were both comfortable with. Also, Karen in the finance department was great to work with. She was very friendly and did a great job explaining all of my financing options and also extended warranties. Once again, I never felt like I was being pushed to make a decision I wasn't certain about. All in all, I would HIGHLY recommend this dealership for anyone who is looking for a Toyota or who just wants to have their vehicle serviced. A+++! Will certainly be doing business with these guys in the future. More
by mortarandpesto
Employees Worked With
Pete Green
December 06, 2011
Ryan did a great finding us the SUV that we were looking for. Mr. Smart was also very helpful and friendly. I would definitely recommend this dealership to anyone looking for a car. for. Mr. Smart was also very helpful and friendly. I would definitely recommend this dealership to anyone looking for a car. More
by hudson2336
Employees Worked With
Ryan
October 24, 2011
Purchased a car here over a month ago. The transaction wasnt as smooth as we had hoped but wasnt too bad. After getting home from the dealership we nocticed an issue with the vehicle. Called and tried to wasnt as smooth as we had hoped but wasnt too bad. After getting home from the dealership we nocticed an issue with the vehicle. Called and tried to get the problem resolved but we were told sorry to bad. After goiong and talking to the general manager and explaining to him the situation he instructed us to bring him the vehicle in a couple of days and he would fix it which he did. More
by bcoffey15
Employees Worked With
david
October 09, 2011
No one wants to work with you. It's their way or nothing , customer service is horrible and very lazy salesmen. I would not suggest this dealership to anyone. , customer service is horrible and very lazy salesmen. I would not suggest this dealership to anyone. More
by AutoJ85
Employees Worked With
Carlos
July 01, 2011
These guys know how to do business. They really care about their customers and do their best to give you a quality vehicle for a fair price. I will be back next time I need a new or used car. They eve about their customers and do their best to give you a quality vehicle for a fair price. I will be back next time I need a new or used car. They even gave me more for my trade in than anyone else would. They made the whole deal so easy and fast. Even got me an extra key for free. Thanks for a positive experience and a killer 4 Runner! More
by tdocdc
Employees Worked With
Shane , Eddie, Jonathon
June 10, 2011
I bought a car from these folks this week and found them to be some of the friendliest and helpful people I have ever dealt with. They had the exact car that my daughter was looking for and she loves it. to be some of the friendliest and helpful people I have ever dealt with. They had the exact car that my daughter was looking for and she loves it. More
by Ott
Employees Worked With
Several
