Toyota of Cleveland

My experience with Toyota of Cleveland has always been the best. I have bought 4 vehicles from them and 2 using Roger Thompson as my salesman. I plan on using them on my next purchase. The very best. the best. I have bought 4 vehicles from them and 2 using Roger Thompson as my salesman. I plan on using them on my next purchase. The very best. More

Toyota of Cleveland was the only dealership that had the vehicle I wanted and they were most willing to take excellent care of my needs. Dave Mason did everything I asked in a very timely manner with the u vehicle I wanted and they were most willing to take excellent care of my needs. Dave Mason did everything I asked in a very timely manner with the utmost since of urgency. Dave and his superiors were also most interested in making sure I was happy with my new vehicle and a satisfied Toyota customer which I am. I could not have asked for a more kind, knowledgeable and professional group of people. I would definitely recommend the dealership and Dave to anyone who asked my opinion. The whole experience was like a dream come true. More

My purchase of a new Tacoma for my wife was very straight-forward and pleasant. I had bought a new Tundra last year from this dealership and my salesman was Jason Lawson. He was polite, informative straight-forward and pleasant. I had bought a new Tundra last year from this dealership and my salesman was Jason Lawson. He was polite, informative and eager to help, so when I was in the market again I asked for him. He arranged a test drive in a Tacoma very similar to the one we purchased and allowed us to take it out on our own with no rush. This was very helpful as my wife was not sure how she would like the vehicle and did not want someone "looking over her shoulder" while she was getting comfortable with the truck and deciding if it would work for her. She did indeed like the truck so we determined that a Tacoma would fit our needs. Mr. Lawson put no pressure on us when we came back and touched base with me a few days later to answer any questions, and offered to help us in any way he could. We returned a few weeks later and drove the Tacoma we ended up buying. This time Mr. Lawson came with us and answered our many questions about the vehicle. The purchase was easy and at a fair price. Mr. Butch Tipton, the finance manager once again handled the paperwork and was efficient, courteous and professional. He went the extra mile for us regarding financing and convinced their bank to match the very good rate I had obtained elsewhere in order to keep the loan "in house" and lower our hassle. I had an initially poor experience at this dealership last year after the purchase of my new Tundra over a maintenance/warranty issue. With the help of the service manager Mr. Tom Trout and followup by General Manager Mr. Eddie Triplett, this issue was resolved to my entire satisfaction and this directly related to my purchase this year of another new vehicle. I would not have purchased another vehicle from this dealership without this. As it was, I was happy to return and would recommend this dealership highly. More

Our sales consultant, Roger Thompson, was friendly, patient, and helpful. I knew I wanted a Prius but I was unsure about all the other details (moon roof, navigation packages, interior trim, etc). I patient, and helpful. I knew I wanted a Prius but I was unsure about all the other details (moon roof, navigation packages, interior trim, etc). I was undecided and kept going back and forth between all the options. I even had them look at other dealerships to see if there were other colors available with the trim package I wanted. We spent a day and a half with Roger test driving all the Prii on the lot! He was always considerate and genuinely encouraged us to buy the car that was right for us. When it came time to discuss our trade-in, he helped us secure the best deal. We drove away very satisfied customers. We will definitely do business with Roger again! More

We were in market for new car, and Gregg Bain was recommended by our son, whom purchased a used vehicle 2 years ago from Toyota of Cleveland, with Gregg Bain being the salesman. Gregg was very polite recommended by our son, whom purchased a used vehicle 2 years ago from Toyota of Cleveland, with Gregg Bain being the salesman. Gregg was very polite,and attentive, and did not apply high pressure sales tactics to try to sell a vehicle. We highly recommend Gregg Baine, and Toyota of Cleveland, to anyone in the market for a vehicle. We are extremely happy with the deal we got at Toyota of Cleveland. More

My husband and I enjoyed our purchase experience at Toyota of Cleveland. Not only did they stay open late to help us but the actual paperwork portion was smooth and hassle free. Roger proved he wanted Toyota of Cleveland. Not only did they stay open late to help us but the actual paperwork portion was smooth and hassle free. Roger proved he wanted our business by going above and beyond to make sure we were happy with our vehicle. I loved that Roger understood it was my vehicle and not my husbands and he spoke with me and explained things to me rather than trying to "win" over my husband as salesmen at other dealerships had done. We will be back! More

Roger was very friendly and took his time to explain the features of the new Toyota Trunda truck even staying after hours going above the call of duty to make sure that we were being treated and cared for. features of the new Toyota Trunda truck even staying after hours going above the call of duty to make sure that we were being treated and cared for. More

Mark Duncan was great as it was my first time to this dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typica dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typical of the kind of employees working at this dealership, then I would highly recommend this dealership to everyone. Keith Cornea More

Toyota of Cleveland has a great service department! Mark Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being performed. Having Mark at Toyota Cleveland makes my Toyota ownership experience even better! I recommend their service department to my friends without reservation. More

I had surgery for a ruptured achilles tendon and started my vehicle search via the web. Natahsa was a HUGE help to me in finding what I was looking for. Very responsive to my emails and instant messages. On my vehicle search via the web. Natahsa was a HUGE help to me in finding what I was looking for. Very responsive to my emails and instant messages. Once the doctor finally cleared me for weight bearing activities I went in to look at one Car Natasha had recommended to me. It was exactly what I was looking for. The Sales Consultant Kyle had been informed about my medical issue, had the car out front waiting for me. He was very knowledgeable about the vehicles. The purchase of the vehicle was far faster in the entire paperwork process! Thanks for a great job Natahsa and Kyle! More