Toyota of Cleveland

Fast, Painless car-buying experience. My sales associate was Roger Thompson. He was very friendly and helpful. I showed up at the dealership right before closing, but did not feel rushed a My sales associate was Roger Thompson. He was very friendly and helpful. I showed up at the dealership right before closing, but did not feel rushed at all. They didn't have the 4runner in the color scheme that I wanted on their lot, but he didn't try to push a different vehicle in stock, he got on the phone and found exactly the 4runner I wanted. I went the next day to finalize the paperwork and drove it home. I LOVE my new 4runner. It's the nicest car I've ever owned. I'm ecstatic with my purchase! It rides like a dream! It was a relatively fast car-buying experience. I've spent ALL DAY LONG at other dealerships trying to buy a car. I spend probably 3 hours total over both days at Toyota of Cleveland, which is a small amount of time compared with previous purchases I've made over the years. I will highly recommend Toyota of Cleveland to all of my friends, and if I ever decide to buy another car, Toyota of Cleveland will get my repeat business. I haven't had any experience with the service department, as my car is brand new, but I will give another review when I get to see the service department for my first 5000 mile service. More

Great buying experience! Everyone at Toyota of Cleveland is super friendly!! They provide a laid back, no pressure buying experience. There was a limited limited selection of Everyone at Toyota of Cleveland is super friendly!! They provide a laid back, no pressure buying experience. There was a limited limited selection of 4-Runners on the lot but once my husband and I decided on exactly what we wanted, the dealership had my vehicle there in 2 days. We received awesome value on both of our trade ins. The paperwork was painless. Jeff Hunneke was a pleasure to work with!!! We definitely recommend Toyota of Cleveland! More

Superb dealer and superb people We very much appreciated the low-key, competent, and responsive style of the gentleman who sold us our new car. Carlos was professional, knowledgeable We very much appreciated the low-key, competent, and responsive style of the gentleman who sold us our new car. Carlos was professional, knowledgeable, and very pleasant. He answered all questions he could answer and did not simply tell us what we wanted to hear when he might be uncertain. The style of the dealership combines professional competence with a relaxed, unhurried approach. At other dealerships we were able to count a number of times when we were getting "hype" or the rush job. We also noted that this was the only place where nobody misrepresented any details in which we were interested. That makes a difference. But the dealership is not perfect. We felt that a bit too much emphasis was placed on getting a long-term insurance maintenance contract for the vehicle we bought. I had to say "No" four times. Carlos, by the way, was not involved in the insurance discussion or in the inquiry about En Tune. Two weeks after the purchase I wanted assistance on hooking up the car"s "En Tune" communication system, operated by Toyota International. No one I could reach on the phone at the dealership had any idea how to do it. It has taken several hours searching the Toyota website to accomplish what should be a simple, straight-forward process. This may be due, in part, to the fact that the Official Manual that came with the car offered incorrect and confusing instructions that simply did not work. But, all in all, I have bought several cars in my llfe (I am 68) and have never had such a positive, satisfying experience. I would recommend this dealership to anyone. More

My Brand New Scion 2014 I had a great experience with Toyota of Cleveland. Lee Harrell was the Sales Consultant I dealt with and he was very professional and friendly. He go I had a great experience with Toyota of Cleveland. Lee Harrell was the Sales Consultant I dealt with and he was very professional and friendly. He got me a brand new Scion 2014 and I am loving it!!! I have already referred a few people to Mr. Harrell and to Toyota of Cleveland and I know their experience will be a good experience as well. More

Good experience Cory Yates was nice ,friendly and VERY patient. Finance office did not keep us waiting long, and also friendly. Dealership was expedient . Would deal Cory Yates was nice ,friendly and VERY patient. Finance office did not keep us waiting long, and also friendly. Dealership was expedient . Would deal with again! More

Very happy customer......AGAIN! This is our second toyota from toyota of cleveland. We love the service we recieve with out toyota that we purchased this time last year, we also love This is our second toyota from toyota of cleveland. We love the service we recieve with out toyota that we purchased this time last year, we also love MIKE DAVIS! He is the best car counselor we have ever encountered. Yes, I said car counselor, not salesman. I have been to other local dealerships, I do not like being hounded or pushed into something I do not want. With toyota of Cleveland, I feel like my wants/needs are accomidated, Mike gave us all the options, and truly worked for us as customers. We feel like family. Small town feel, big city selection! S&J Nicely, Chattanooga TN More

New car purchase. Once we drove on the lot we were greeted promptly. Gregg Bain knew the car we were interested in and had it washed and ready to test drive within a fe Once we drove on the lot we were greeted promptly. Gregg Bain knew the car we were interested in and had it washed and ready to test drive within a few minutes. We never felt pressured and the price negotiation was courteous and professional. Once we agreed on the deal, the man who prepared our paperwork was courteous, professional and welcoming. Gregg stayed over an hour showing us the features of the car and made sure we were satisfied. He never gave us the impression that he was in a hurry and we believed he was there to help in any way needed. This dealership made us feel that we were appreciated and that they truly wanted to keep us as satisfied customers. A lesson that other dealerships should learn. More

Great Dealership Great People Normally I am a person who will take a lot of time to make up my mind before purchasing a car. The salesman that I had was Roger Thompson. He was very Normally I am a person who will take a lot of time to make up my mind before purchasing a car. The salesman that I had was Roger Thompson. He was very patient and didn't pressure me at all. I actually went looking for a used car but ended up buying a new car. Roger informed me of the 0% financing but again let me make my choice without any pressure. He just provided the information and let me make my choice. He was great to talk with and went the extra mile to make sure that I had all the information. He actually showed me around the dealership to inform me where to go when I brought it back for service. I left feeling that I was a friend of the dealership not just another sale for them. Overall it was a very good experience and would not hesitate to go back when I get ready to purchase another vehicle. I thought that I got a fair price and again the service was exceptional. More

It was a great experience Roger was very professional and was helping as all the way through or decision. We bought a new car and it was. We have recommend the dealer to our fa Roger was very professional and was helping as all the way through or decision. We bought a new car and it was. We have recommend the dealer to our family and friends. More

New car test drive, purchase, and taking delivery. Billy Massegale greeted us as we had just stepped out of our vehicle and asked how he could help. We asked to test drive a Sequoya, which we did. Bi Billy Massegale greeted us as we had just stepped out of our vehicle and asked how he could help. We asked to test drive a Sequoya, which we did. Billy was quite knowledgeable about the vehicle and also listened to what we were looking for in a vehicle. Billy was very cordial to my wife and son. When back to the dealership, Billy pointed out that the dealership still had some 2013 Landcruisers on the lot. We test drove one of those as well and it was an excellent ride. We preferred the Landcruiser over the Sequoya. Recognizing that the Landcruiser was the previous model year, the dealership was willing to discount the vehicle. Billy worked with his Sales Manager to and returned with an offer that was right in line with what I had hoped for. They also made me a good offer on my Toyota trade in, so overall it was a good deal. The dealership immediately began the paperwork to complete the sale which was handled professionally. I would also note that the dealership is modern, stylish, and comfortable. Billy provided me an orientation to the new Landcruiser and offered to answer any questions in the future. It was a great experience overall and I am enjoying the new vehicle. More