Toyota of Cleveland

First vehicle buy! My supervisor at work found out that I was in the market for a Tacoma. He told me that I should talk to his friend Roger down at Cleveland Toyota. I s My supervisor at work found out that I was in the market for a Tacoma. He told me that I should talk to his friend Roger down at Cleveland Toyota. I said okay, I'll give him a shot. This being said...I had already been to several other dealers, where the employees were really pushy. I didn't feel comfortable. So I did go to Clevland Toyota with my supervisor, whom introduced me to Roger. I knew then that I would buy a vehicle from Roger. He wasn't pushy, was very informative, and shot straight with me. Got me a good deal. What more could you ask? So needless to say I am now the proud owner of a 2015 Tacoma! Roger is da man! More

A salesperson who wants to please the customer Roger Thompson spent two days helping me select, locate and have delivered just the Rav 4 that I wanted. He asked questions to better understand my d Roger Thompson spent two days helping me select, locate and have delivered just the Rav 4 that I wanted. He asked questions to better understand my desires and needs. Roger telephoned me three times to keep me updated on the status of the vehicle. If anyone wants to shop for a Toyota, go to Toyota of Cleveland and ask for Roger Thompson. You will enjoy the experience of getting to know him. Mary Hughes More

Couldn't Be Happier I had been looking for Tacomas online for several months. I had emailed about a dozen different dealerships within 50 miles of my house looking for th I had been looking for Tacomas online for several months. I had emailed about a dozen different dealerships within 50 miles of my house looking for the best deal. I had even been negotiating a deal with one of those other dealerships. I had a terrible experience at the Chattanooga dealership (they would not even show me a Tacoma or answer any questions about them); so, I did not expect to be able to get the deal I wanted locally. In fact, I only went to Toyota of Cleveland because I wanted to test drive a short bed and a long bed Tacoma and they happened to have one long bed and three or four short beds on their lot. My wife and I were met by Mike Davis as soon as we parked our van. He took us inside and introduced us to the manager (who was also very pleasant and helpful to deal with). Then he spent the next two plus hours with us (even after they closed) as we test drove two different Tacoma models. Mike answered all my questions about the short/long beds, the sport vs. off road packages, and also pointed out several other things about the Tacomas that I did not know before. I was really impressed with how patient and knowledgable he was. I was actually feeling guilty because the whole time I was still planning to purchase a Tacoma from the other dealership that I had been negotiating with online. Basically, I was using Toyota of Cleveland to show me what I needed to know about the trucks so that I would know exactly what I wanted when I shopped around later (again, with the other dealership who had already came down on their price). I was looking for a specific color (Pyrite Mica) which was not available anywhere within 50 miles. Toyota of Cleveland had a couple silver Tacomas, one white, and a couple of red ones but no pyrite mica or metallic gray which was my second choice. My wife suggested that we order one. Mike then asked if we wanted to talk price and even though I was already nearing the price I wanted elsewhere I though, "hey, why not see what they will do? If they can match the other deal then I might wind up with the color that I really want." After a bit of negotiating I was very, very surprised to get them close (within $100) to the deal I was promised elsewhere. After the work Mike put in to earn our business I was really tempted to sign on the dotted line to order the truck of my dreams but, for prudence sake, my wife and I walked away. Mike called the next day to see if we were still shopping. I asked if he could sweeten the pot by throwing in a bed mat and he said he would. So, we ordered a brand new 2015 pyrite mica Toyota Tacoma from the factory. We were warned that it could take up to 8 weeks for it to come in but thankfully we only had to wait about 3 1/2 weeks. There were no surprises when we went to pick up the truck. Mike was there and seemed to really enjoy handing me the keys and showing me how to use the stereo and other features. I really hate the whole car buying experience and had decided with the purchase of our last car to only shop online. However, the experience with Mike Davis at Toyota of Cleveland has changed my mind. I do not plan to get rid of my Tacoma for a very, very long time... but when I do I will return to Toyota of Cleveland and I will ask for Mike Davis. More

excellent service I just purchased a 2011 Toyota Camry from Brad Doty. I was well pleased with the entire experience. Brad was very friendly and and answered all my que I just purchased a 2011 Toyota Camry from Brad Doty. I was well pleased with the entire experience. Brad was very friendly and and answered all my questions. I told him what I could afford to purchase and he made every effort to find me the best deal. Even after I had purchased the car I had a question and he took the time to ride with me and answer my questions. I haven't used the service dept yet but an sure that I will find the same quality of service there. I love my new car. More

AWESOME DEALERSHIP ! GREATEST SALESPERSON ROGER THOMPSON! Love TOYOTA have bought 3 cars from them. Will not go anywhere else. Roger is the best so patient ,and understanding of your needs. Toyota of Clevelan Love TOYOTA have bought 3 cars from them. Will not go anywhere else. Roger is the best so patient ,and understanding of your needs. Toyota of Cleveland is #1 in my book. Thanks again loving my new Camry. More

No pressure and addressed all questions professionally Lee came in on his day off to help us purchase our vehicle. We had looked in state and out of state for many months for the exact vehicle we wanted. Lee came in on his day off to help us purchase our vehicle. We had looked in state and out of state for many months for the exact vehicle we wanted. Lee called us one day to say the dealer had a vehicle we might be interested in. After traveling to Cleveland from out of town, Lee met us and we the purchased the vehicle. Very happy with the entire process and with our vehicle and would definitely refer others to Lee at Cleveland Toyota. More

Best car buying experience I've ever had I went to Toyota of Cleveland and worked with Gregg Bain when buying my new Toyota Camry. I received excellent customer service with no pressure to b I went to Toyota of Cleveland and worked with Gregg Bain when buying my new Toyota Camry. I received excellent customer service with no pressure to buy. Gregg was able to answer every question without hesitation due to his years of experience. Even the paperwork process was quick and efficient. This was by far the best car buying experience I've ever had. More

This is the SECOND car I've bought from this dealership. I bought my first Corolla in 2003 from this dealership and had it for 8 years. LOVED it. I'm so glad that I came back and bought a new 2015 Corolla. I bought my first Corolla in 2003 from this dealership and had it for 8 years. LOVED it. I'm so glad that I came back and bought a new 2015 Corolla. I knew what I wanted and Lee was able to make it happen! More

Toyota PriusC Roger was very easy to work with and handled every concern we had. We would definitely recommend him. He was very knowledgeable. Everyone seemed frien Roger was very easy to work with and handled every concern we had. We would definitely recommend him. He was very knowledgeable. Everyone seemed friendly and eager to help. More

Excellent Roger helped me purchase a brand new 2015 scion TC. He's very nice and friendly. The car was brand new to the lot and he still knew all of the car det Roger helped me purchase a brand new 2015 scion TC. He's very nice and friendly. The car was brand new to the lot and he still knew all of the car details off the top of his head. He showed me how to use all of the features the 2015 added. Roger even gave me advice for driving it in rain and snow. He made the entire buying process very simple and easy. I didn't wait long at the dealership at all. I'm so happy with my car! Toyota of Cleveland in general is a great trustworthy place to buy a car. More