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Toyota of Cleveland

McDonald, TN

5.0
4,761 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 4,761 reviews

December 20, 2014

Don't judge a book buy it's cover! Wrecked my car so hit every dealer in town driving my old work truck and every other dealer was so helpful but these guys. I didn't even get a chance More

by just a number
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember, was upset from being pushed away like I was.
Dec 23, 2014 -

Toyota of Cleveland responded

First of all, I hope everyone was okay in the accident. Toyota of Cleveland takes customer service very serious and we appreciate you providing feedback of your experience. We apologize for the way you were treated and can assure you that we will look further into your treatment, therefore, I am asking that you provide us a few more details. Please call Charles Neff at 423-664-9715 or write me an e-mail at charlesneff@bowersag.com so we can talk about your experience and get the information I need to be able to talk to our General Manager. Again, we apologize for the way you were treated and I hope you will contact me so we have a chance to address the situation. Merry Christmas!

December 18, 2014

Efficient! Easy!! It was no hassle, as advertised. Everyone was very friendly. It was very efficient. They had our vehicle parked out front awaiting our arrival More

by Cwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Armao, Lee Harrell, Juanita Ball, Kyle Armao
December 08, 2014

Hugh Russell Gregg Bain is the sales person to work with. Honest and straight forward! I bought two new Toyota trucks in the last 2 years from Gregg. I live over More

by Hugh Russell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 30, 2014

First Toyota a Pleasant Experience! I'm loving my new Camry! After the 2014 Camry I was looking to purchase sold before I could make it back to the dealership I was a bit disappointed an More

by Wife210MP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Harrell
November 17, 2014

No hassle purchase of new Highlander Toyota of Cleveland was great to deal with from day 1 until I picked up my car. No hassle pricing. Salesperson was great to find the exact car I wante More

by JohnStrauss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Baird, Lee Harrell
November 16, 2014

Bought 2 Cars! My husband and I were looking for a new Truck and needed up buying a Tacoma for him and a 4 Runner for me. We worked with Gregg Bain who was an absolu More

by haleighhalo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 13, 2014

TERRIBLE DEALERSHIP Tom Trout is a dirt bag and needs to be fired from the service managers position. He knew Toyota had an excessive oil consumption issue with their 4cy More

by 12398765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Trout
Dec 17, 2014 -

Toyota of Cleveland responded

First of all, I apologize that I am just now responding but I can promise you I have been giving Tom Trout a lot of grief over his new nickname. Seriously, we do apologize that you feel this way BUT I am happy to be able to reach out to you that just today Toyota announced that they have extended the coverage on the issue that you are having so please contact Tom at 423-339-1138. I hope you can understand that Tom could not do anything within the guidelines that Toyota had set the last time you were here but you are the first one he thought of when this extension came out. Again, please contact Tom at 423-339-1138 and feel free to call him by his new nickname...hopefully you both can laugh about it and move on.

November 12, 2014

This it how it should be After visiting our local Toyota dealership who did not want to work with us, we went to Cleveland Toyota and got Gregg Bain. He went above and beyond More

by IWCMember#123987465
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 09, 2014

completely happy!!! Highly satisfied with my new car. Couldn't beat the customer service Mr . Davis was completely helpful and very courteous he was not pushy and done an More

by mlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 03, 2014

Purchase of new Tacoma Excellent sales service, very considerate of my wants in a new 2015 Tacoma TRD Off Road truck and took time to explain all the functions of in detail. More

by Mike Horn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Harrell
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