Toyota of Cleveland

Toyota of Cleveland This is the 4th car that my family has purchased from Toyota of Cleveland and I must say it was the best and esiest experience. I found Brad Doty to b This is the 4th car that my family has purchased from Toyota of Cleveland and I must say it was the best and esiest experience. I found Brad Doty to be extremely knowledgeable and friendly, I took my Rav 4 in for service on Friday and in less than 24 hours, I was happily driving a 2015 Pruis! Brad moved this process along seamlessly, including educating me on how a hybrid works! I am very satisfied. More

Happy Customer They made buying a new Toyota Venza seamless and were able to find exactly what I wanted. I highly recommend Toyota of Cleveland! I worked primarily w They made buying a new Toyota Venza seamless and were able to find exactly what I wanted. I highly recommend Toyota of Cleveland! I worked primarily with Eddie Triplett and appreciate his attention to finding me my beautiful Toyota Venza. More

Purchase of new Toyota Sienna My husband and I just purchased a Toyota Sienna and work with Lee Harrell. Lee was very helpful in all aspects of purchasing a car especially when on My husband and I just purchased a Toyota Sienna and work with Lee Harrell. Lee was very helpful in all aspects of purchasing a car especially when one came with lots of bells and whistles. Lee spent a good hour with us demonstrating all the features of this car on the day we test drove our vehicle. The day we picked up our car, he spent another hour programing the data transfer from my phone along with setting up the GPS system. He reviewed the Audio, phone, GPS and all the extras with this auto. We would highly recommend Lee if you are considering purchasing a new Toyota. Thanks Lee for your help. I can't forget to mention Karen Baird. Karen did all the paper work for this purchase. She is delightful, experienced and very knowledgeable of her job. Great job and enjoyed meeting you. More

Service Center needs help. Bought my 2011 Prius new at this dealership. I did all of my correspondence with Chuck Taylor before ever arriving at the dealership. He was great! Th Bought my 2011 Prius new at this dealership. I did all of my correspondence with Chuck Taylor before ever arriving at the dealership. He was great! This was after the earthquake and tsunami in Japan so getting your hands on a Prius was hard. He let us test drive his. He patiently and completely answered my numerous questions over the course of several weeks. When I finally went to buy my Prius, we were informed that he no longer worked there so I purchased my car through another salesman, who's name I cannot remember. I love my car, but I have despised taking it in for oil and tire service. Was almost happy when the free services ran out and I didn't have to wait two hours for an oil change. The service men (the woman who rings you up is very friendly) are uninformative and lack friendly attitudes. I was once in an "office" asking a question when the man yelled to one of the younger guys and proceeded to talk very loudly and in an angered tone about something the younger guy failed to do. Very unprofessional. I have also voiced my concern over the breaks in my car several times as they are noisy and will sometimes "slip" in certain circumstances. I was told everything looked fine. But I doubt they even checked because they also stated that my wiper fluid was fine when in fact it was completely empty. If they won't take time to check something as simple as the wiper fluid, why would they check the breaks or other fluids that are harder to access?! At one point my husband and I had an appointment to test drive two cars. Upon arrival we informed the approaching salesman that we had an appointment, he disappeared never to return. The second person to help us somehow got the idea that we could not afford the car we wanted to test so he led us out to the used car lot and was about to leave us there! I asked if we could come inside and get the keys to test drive the car we wanted; he rolled his eyes and took us back inside where he passed us off to another salesman. Long nightmare short, we only got to test drive one of the cars, after which we felt severely pressured by the crank who rode along with us that we told him we had to think about it (really just wanted away from this guy), and in a smart*ss tone he said "you won't be back" and I said, "you're probably right!" I no longer refer people to this dealer. I advise them to go elsewhere. I love my Prius and Toyotas, but not this dealer. More

Great experience We drove up to toyota of cleveland one evening to look at a toyota tacoma we had seen on their website. We were greeted by sales consultant Roger Thom We drove up to toyota of cleveland one evening to look at a toyota tacoma we had seen on their website. We were greeted by sales consultant Roger Thompson, and he took us for a test drive. We signed the papers soon after and drove it home. It was the easiest, most pleasant car buying experience we have ever had. Roger is a great guy, so we took his business card and referred him to my sister, who was looking for a new car. She drove up a few days later and purchased a toyota corolla. She was very pleased with her purchase as well. I would highly recommend this dealership to anyone. They bend over backwards to make their customers happy, and we greatly appreciate their kindness. More

The MOST pleasant car buying experience we've ever had! We recently visited TOC and were happily greeted by David Elrod The staff was very accommodating while helping us meet our needs. The entire process w We recently visited TOC and were happily greeted by David Elrod The staff was very accommodating while helping us meet our needs. The entire process was seamless & was handled in a very professional manner. We loved David's helpful & kind spirit & would recommend him & TOC to anyone looking for a new or used vehicle. Thanks again to you Toyota of Cleveland!! More

Great dealership, great salesman! Gregg Bain found the Tacoma we wanted, got us a good price and was a pleasure to work with. We would recommend him out friends and family and will be Gregg Bain found the Tacoma we wanted, got us a good price and was a pleasure to work with. We would recommend him out friends and family and will be sure to visit him when we purchase our next car. Mike & Kathy Taylor More

Easiest vehicle purchase ever made! Mike Davis was extremely helpful and knowledgable yet he answered all my questions and made me feel like I was his only customer. I appreciate the str Mike Davis was extremely helpful and knowledgable yet he answered all my questions and made me feel like I was his only customer. I appreciate the stress free environment and how quickly and easily my car deal was made. I got the vehicle I wanted at the price I wanted and the trade amount I wanted. Win win WIN. I will recommend this dealership and Mike to everyone I know. I also appreciated Karen and Cedric's contributions during my purchase. Excellent dealership with excellent staff. Five stars !!! More

Mike Davis and Karen Baird My husband and I called Toyota this morning, 2/14/15 and spoke with Juanita Ball. She was extremely knowledge-able regarding the stock in the store an My husband and I called Toyota this morning, 2/14/15 and spoke with Juanita Ball. She was extremely knowledge-able regarding the stock in the store and pricing. We then drove up and met Mike Davis. My husband and he got along famously from the get-go. We went for rides in the two cars that we were interested in, went inside to negotiate (along with a wonderful cup of coffee) and struck upon a fair deal within minutes. We then met Karen Baird, who gave an excellent synopsis of our choices regarding warranty, etc. Mike and Karen beat our pre-approved loan percentage rate and we were given information by Karen in a professional manner. I felt as if I had known the three employees my entire life, and as though they were family. My husband and I have never had a more pleasant, non-pressured experience buying a vehicle in our entire lives. Thank you, Toyota of Charleston, for a great, fun time while buying our perfect choice of vehicles. We love our 2013 FJ and would highly recommend our 3 people, especially Mike Davis. He is a wonderful person, as is Karen Baird. I just wanted to thank these wonderful people. I haven't had this much fun in years. Debra and Jennings Dillard - Athens, TN More

Worth the drive, Excellent Service My wife and I spent a week or so researching cars, specifically Toyota mini vans, and we had gone to the nearest dealer where the responsiveness wasn' My wife and I spent a week or so researching cars, specifically Toyota mini vans, and we had gone to the nearest dealer where the responsiveness wasn't exactly world class. Thus we struck out on the hour long trek to Cleveland, hoping that it was worth the effort. It was. Cars were ready, salesmen were frank ("You can probably do better with a third party product"), everyone was gracious, and for once in my car buying life I didn't want to strangle the "Finance Guy." He was terrific: honest, full of good humor, and he didn't pressure us, just imparted the facts. I have noticed that large company service is usually tested, not when things are going smoothly, but rather when something goes off the rails. This proved to be true at ToC. We had a bit of a mix up on our trade-in, an honest error, but I thought "Oh boy, this will involve the Sales Manager now, or maybe the dreaded "Finance Guy." In the blink of an eye, Lee, our sales rep, uncapped his pen and made things right. It is to the dealer's credit that they empower their salesmen and women in such a way. We drove home with a brand new 2015 Sienna and positively love it. The manual is daunting, but we'll figure it out; that's the price you pay for a high "gadget factor." This van does some amazing things! More