Toyota of Clermont

Best experience ever Everyone was great and I appreciate the way they helped us obtain our goal of buying a new car. Simply amazing customer service. Can’t get better serv Everyone was great and I appreciate the way they helped us obtain our goal of buying a new car. Simply amazing customer service. Can’t get better service anywhere else. More

Awesome The best service ever. The employees gave me all the options possible and help me leaving the dealer with a car with a great payment The best service ever. The employees gave me all the options possible and help me leaving the dealer with a car with a great payment More

Dishonest Dealership It’s pretty amazing how the bad reviews never get listed. I had a very bad experience with salesman Will and manager Nick. Both are very dishonest a It’s pretty amazing how the bad reviews never get listed. I had a very bad experience with salesman Will and manager Nick. Both are very dishonest and like to play dirty. I was told that if I didn’t finance with them, they wouldn’t provide me a buyers order. Will just plained out refuse to provide me one . Said they do not do business with Fairwinds Credit Union. Apparently, they do not score high enough to do business with a great local bank ... People be aware they will guide you in give you their bottom number then start adding dealer fees etc. I guess I’m use to doing business with legit companies. Ironically, went to another local dealership and got not only a better deal, but more options and honesty. PLEASE BE AWARE! More

Failure to provide legally owned items On Nov 09 2017 I purchased a new vehicle at Clermont Toyota. The vehicle was delivered with no vehicle documents or 2nd set of keys. After repeated ph On Nov 09 2017 I purchased a new vehicle at Clermont Toyota. The vehicle was delivered with no vehicle documents or 2nd set of keys. After repeated phone calls and discussions with the dealership customer relations Mgr, the GM, Sales Specialist, and Toyota Motor Company Customer Care to resolve and get what I paid for and is legally mine. After more than 10 days, no keys and no documents. From the onset I have always stated that all I want is what is mine and paid for (I.e. key/docs) and nothing more. At 7:40 PM on Nov 20, 2017, I received a phone call from the general manager/president (Mr. Nick Petrone) while at dinner with friends and family. This conversation was overheard by several people. Mr Petrone clearly stated that he would send the keys & documents if I removed the 1-star rating review. He tried to blackmail me by stating that he had no obligation to send the owner the 2nd set of keys or documents on the vehicle and that he would send keys only if I removed the rating. During the conversation he latter stated I had only two options. One, that I go to the dealership and pick up the items (over 400 miles round trip), and 2 that he would be nice enough to send the key, but that said key would not work because it had to be programmed and I had to take it to get it programmed, pay for it out of my pocket, and he would latter reimburse me for the programming if I removed the 1-star rating (probably hold the reimbursement for ransom until I removed the review). He would not listen to any of my suggestions to resolve the issue. Mr. Petrone has clearly demonstrated the lack leadership, managerial, or customer relation skills. I request that the owner of this dealership (if other than Mr. Petrone) be made aware of this situation before it escalates any further and that Toyota Motor Corporation take immediate and direct action to resolve the situation and his tactics are a clear violation of Florida statues. Blackmail and extortion are federal offenses. More

New Car Purchase The experience was truly exceptional at Toyota of Clermont dealership. Joshua did a great job explaining the different features of the vehicle, includ The experience was truly exceptional at Toyota of Clermont dealership. Joshua did a great job explaining the different features of the vehicle, including all of the safety features. Dave and Nikita made the rest of the process go extremely well. Nikita did an awesome job with the paper work and even helped me pair my cell phone with the vehicle. I was very impressed by the professionalism of these three individuals, they did an outstanding job. Thank you, Eli More

Great Experience Thank you to the wonderful service provided by the staff at Toyota of Clermont! The entire experience was amazing starting from the moment Malcom g Thank you to the wonderful service provided by the staff at Toyota of Clermont! The entire experience was amazing starting from the moment Malcom greeted us ,gave us every detail of the Camry and took us out for a drive. Matt followed by helping us find the best financing option and by making as feel at home and finally by singing our papers and getting our car delivered by Krystal who also answered all of our questions!! Fantastic experience from start to finish!!! More

Purchase of New Car We purchased a new car yesterday and our experience was great! The sales team were the best and I will be returning to purchase another car with them. We purchased a new car yesterday and our experience was great! The sales team were the best and I will be returning to purchase another car with them. More

Awesome experience Great selection of vehicles, competitive pricing, friendly and knowledgeable sales staff--Adam and Scott did a fantastic job exceeding my expectation. Great selection of vehicles, competitive pricing, friendly and knowledgeable sales staff--Adam and Scott did a fantastic job exceeding my expectation. I would recommend this location to all. More

You guys are amazing! You guys really made my year! Thank you so much for being so helpful and so friendly! Definitely recommending you to all my friends and family. You guys really made my year! Thank you so much for being so helpful and so friendly! Definitely recommending you to all my friends and family. More

Friendly staff and not pushy. Professional. I would defiantly recommend to a friend. Salesman, Joe, was nice and worrked hard to meet my needs while shopping. staff and not pushy. Professional. I would defiantly recommend to a friend. Salesman, Joe, was nice and worrked hard to meet my needs while shopping. More