Toyota of Cedar Park - Service Center

I was able to schedule my service with one call. I arrived about 15 minutes early and was greeted promptly. My service agent arrived within a few minutes. We went over the required maintenance and he arrived about 15 minutes early and was greeted promptly. My service agent arrived within a few minutes. We went over the required maintenance and he listened to my concerns and gave me a time estimate for the service. He explained how they would text me with the service report/ recording of the inspection. My vehicle was finished in under one hr ( beating the estimate by 30 minutes). I understood the inspection report but had a question on the crates of brake pad wear which he answered. My car was also washed. I appreciated that he had pointed out both waiting areas ( very clean and nice snack bar, facilities). I liked being able to view the recorded inspection. Overall -excellent customer service and professional service work!! More

Top shelf dealership. Especially the service experience with Mario. Thank you very much. Gary McDougal with Mario. Thank you very much. Gary McDougal More

We appreciate Patrick’s prompt and friendly service on the phone and helpful with the checkout process. the phone and helpful with the checkout process. More

Service Dept is much better organized and managed than last year! They did what they promised. last year! They did what they promised. More

excellent service; I'm very satisfied on the work done excellent service; I'm very satisfied on the work done in my car .I highly recommend to anybody. excellent service; I'm very satisfied on the work done in my car .I highly recommend to anybody. More

Excellent service experience. Michael, my service advisor, communicated status promptly. I also really liked the video inspections shared with me. advisor, communicated status promptly. I also really liked the video inspections shared with me. More

Thorough! The video of what was done was extremely professional and just added creditably to an already stellar team. professional and just added creditably to an already stellar team. More

I thought my service was good. Mario was nice to work with and very professional. with and very professional. More

Very professional and customer service centeredHandled Very professional and customer service centered Handled the truck with care. Knew what they were talking about Very professional and customer service centered Handled the truck with care. Knew what they were talking about More

Everything is GREAT until you request to get something fixed under warranty that they charge almost $6k for when you purchase the vehicle. I drove up and was greeted by service advisor Rosendo Puente, as fixed under warranty that they charge almost $6k for when you purchase the vehicle. I drove up and was greeted by service advisor Rosendo Puente, as soon as I told him I came in for a warranty repair on my seats, his face automatically changed and told me they were not covered. I then asked him what the warranty was for that I paid extra for? He said mechanical issues only! Then I told him, well the financial advisor said the seats were covered, so he went to look at them, and automatically said they won’t cover those stains! I told him please process my claim or give me the manager, he then said ok I’ll try. Later that day he text me to say that the insurance will not cover to replace them or even try to clean the seats ,that they denied the claim. After I told him I was going to call cooperate or ask a lawyer what they recommend, he then texted me saying they were going to “try and clean the seats” I took my car in on Tuesday, three days went by and nothing was ever communicated to me. I finally called on Friday to ask what was going on and he said oh they are just now cleaning them. Picked up my car Saturday and seats were extremely wet and with a strong odor. The best part of it all was that the seats are still dirty even after being in the shop for 4 days!!! Don’t fall into that warranty scheme when you purchase a vehicle, they are not honest and will do everything to not fix the problem. When I was talked into it, they said if the stain doesn’t come out we will automatically replace any seats or carpets that are stained. To make things better he walked me out and still had the audacity to ask me to leave a 5 star review. He also asked if he could schedule a service and when I told him sure please schedule my service for my other car, he said sure I will give you a call, til the day I haven’t heard back. I’ve purchased 2 vehicles from dealer in the last year and they treated me like I was an idiot. If you can steer away from Toyota of Cedar Park. More