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Toyota of Cedar Park - Service Center
Cedar Park, TX
1,306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of Toyota of Cedar Park - Service Center
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June 07, 2017
Service dept The service rep Jeanine Sallemi was very helpfull at her service desk and granted me a 15 percent discount in my alignment when I went in I was not e The service rep Jeanine Sallemi was very helpfull at her service desk and granted me a 15 percent discount in my alignment when I went in I was not expecting that and your dealership is great I love how they sent me the video of them inspecting my car thumbs up Janine and also love the coffee and delicious cookies . I just wish Toyota would come up with the Venza again they should of never got rid of that model😞😞 More
by Albert102
Employees Worked With
Janine Sallemi in service dept
June 07, 2017
Excellent Service Department I decided to bring my Toyota here and was not disappointed. Jeanine Sallemi, my service advisor, was courteous, friendly and helpful. She let me kno I decided to bring my Toyota here and was not disappointed. Jeanine Sallemi, my service advisor, was courteous, friendly and helpful. She let me know what needed to be addressed and I felt comfortable with the statement of work. I felt I got genuine Toyota service performed at a fair price and will certainly ask for her again. The other Toyota employees were also friendly and courteous. I was very comfortable there. More
by hillvillage
Employees Worked With
Jeanine Sallemi
June 07, 2017
Fantastic Service Department! I recently brought my 2016 4Runner TRD Pro in for its 10K service. Full disclosure, I use my 4Runner for overlanding/expo events and can be quite pic I recently brought my 2016 4Runner TRD Pro in for its 10K service. Full disclosure, I use my 4Runner for overlanding/expo events and can be quite picky letting anyone touch it. Having several terrible experiences with another local Toyota dealership, I wasn't looking forward to my visit. Much to my surprise, the folks in the service department were fantastic! The service tech, Sean, was also a huge 4Runner enthusiast and knew EXACTLY what I was looking to accomplish, he delivered spot on. My experience was nothing short of exceptional, take your car here people! Big shout out to both Sean and Jeanine Sallemi for the excellent service. More
by ClayCollinsTX
Employees Worked With
Jeanine Sallemi and Sean Boyll
June 05, 2017
amazing customer service Jeanine in service was amazing and she personalized my visit with your dealership. kept me updated through my wait time while my vehicle was being ser Jeanine in service was amazing and she personalized my visit with your dealership. kept me updated through my wait time while my vehicle was being serviced. if there was more Jeanine's in the world of car service it would be perfect. More
by sflowers86
Employees Worked With
Jeanine
June 01, 2017
Jeanine in service has been a tremendous help to me. If you ever need work done on a Toyota I recommend asking for her. I have a 2005 tundra that I take here and it has has been a tremendous help to me. If you ever need work done on a Toyota I recommend asking for her. I have a 2005 tundra that I take here and it has been a great experience. More
by Jwkrone18
Employees Worked With
Jeanine sallemi
May 19, 2017
Give them a shot. My wife's Sequoia won't start, so we thought we'd give the new Toyota of Cedar Park service a try, Initial response was very good, but at no time was My wife's Sequoia won't start, so we thought we'd give the new Toyota of Cedar Park service a try, Initial response was very good, but at no time was there any mention of any fees if we did not do the work there. 3:30 the next afternoon they finally notified us that the quote is ready (text message with a video file - which is pretty cool). $1600 dollars to have a starter replaced - outrageous. We called another location (Lamb's Automotive on 1431), and they quoted $900, so we sent a tow truck over to move it. Before Toyota of CP would release it, they charged us $160 dollars for diagnosis fee, for a starter...which many places do for free. UPDATE: The Service Manager at Toyota of CP quickly reached out, and transparent in his response, as well as addressing / correcting the situation, and offering a sincere apology. It is clear, they are working hard on to onboard all the new team members, get the right processes and procedures in place to offer great customer service, and be a dealership we are proud of in Cedar Park. Greatly appreciate it and this is great customer service. They are refunding the diagnosis fee, as well as the towing charges to the other garage. We will give them a shot in the future, which may be some time, as Toyota's don't have a lot of problems. More
by SilverbackATX
Employees Worked With
Steve
