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Toyota of Cedar Park - Service Center

Cedar Park, TX

4.8
1,368 Reviews

1,368 Reviews of Toyota of Cedar Park - Service Center

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August 20, 2020

Courteous and professional ask me for a return date gave me update on what services my truck needed answered all of my questions and washed my truck More

by Julnis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Tooker
August 17, 2020

The wait was long to drop off and even longer to pick up. I felt like the up sell tactics were too much. I was told my water pump was leaking. Immediately took it to my mechanic no leak found! The staff was More

by diamondfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Farber
Aug 18, 2020 -

Toyota of Cedar Park responded

Our sincerest apologies for your experience at Toyota of Cedar Park. This is not the way we want our customers to be treated. Please allow the Service Director, Jimmy Wilson, the opportunity to learn more about your experience and correct in any way possible. He is available for a call anytime today. You can reach him at 512-379-7575. Thank you in advance.

August 14, 2020

Great Service Writer and fast service. Elizabeth was the best because I told her that I could only afford an oil change because of Corona and she did not try to sell me unwanted services! More

by TRDPRO TOM
Recommend Dealer
Yes
Employees Worked With
Xander Jurado
Aug 14, 2020 -

Toyota of Cedar Park responded

We're happy to hear that your experience with Elisabeth was a great one! Thanks for taking the time to leave a review. Stay safe and we hope to see you again soon!

August 12, 2020

all of the service personnel are very friendly and accommodating. Facilities are clean and very nice. Appreciated that they were set up for proper Covid-19 protocol More

by Dondyw
Recommend Dealer
Yes
Employees Worked With
Xander Jurado
Aug 14, 2020 -

Toyota of Cedar Park responded

We're happy to hear that your service experience was a great one! Thanks for taking the time to leave a review. We hope to see you again soon!

August 10, 2020

First-rate professional service every time at this location. Mario Sorola has been my go-to guy since 2016. Always communicates well and is consistently on the ball. Nice facilities, with complimentar More

by jedihobbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sorola
Aug 10, 2020 -

Toyota of Cedar Park responded

Thanks for the kudos! I will be sure to share your kind words with Mario and our service team!

August 10, 2020

Terrible service was there 3 hours told vehicle being worked on and then told no one had even started on it after 3 hours and was just the service recommended by advisor. I spoke to Mr Wilson the service More

by Brad_fithian
Recommend Dealer
No
Employees Worked With
Jimmy Wilson
Aug 10, 2020 -

Toyota of Cedar Park responded

Our sincerest apologies for your experience with our service department. This is not the way we want our customers to be treated. Please allow me the opportunity to correct this. I am available for a call anytime today. You can reach me at 512-379-7575 Ext 5220. Cecil Hebert Fixed Operations Director

August 08, 2020

Takes entirely too long to get service done. Even with appt, 10,000 mile service took 3 hours and 15,000 service took 2.5 hours. This is my 7th Toyota and I always service with Toyota Dealers; and even w More

by lindad0627
Recommend Dealer
No
Employees Worked With
Nathan Baker
Aug 10, 2020 -

Toyota of Cedar Park responded

Linda, our sincerest apologies for your experience at Toyota of Cedar Park. This is not the way we want our customers to be treated. Please allow the Service Director, Jimmy Wilson, the opportunity to learn more about your experience and correct in any way possible. He is available for a call anytime today. You can reach him at 512-379-7575. Thank you in advance.

August 07, 2020

I have always had a very good experience with this dealership. Today I purchased my second Toyota Tundra. This time it was a 1794. Excellent price and excellent service by Daniel Ta. Will be coming ba More

by Jeromebrookssr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson and Deborah Standiford, Daniel Ta
Aug 10, 2020 -

Toyota of Cedar Park responded

Jereome, thank you for taking the time to leave us this amazing review and 5-star rating! We are so happy that Daniel could provide a truly exceptional experience! Congrats on your new Tundra!

August 07, 2020

After Service I took my car and there was oil leak as servicing person didn’t tighten it properly.It was bad service as oil leaked out in my garage and it was big mess. More

by Madhu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Aug 07, 2020 -

Toyota of Cedar Park responded

Our sincerest apologies for your experience at Toyota of Cedar Park. Please allow the Service Director, Jimmy Wilson, the opportunity to learn more about your experience and correct in any way possible. He is available for a call anytime today. You can reach him at 512-379-7575. Thank you in advance.

August 07, 2020

Customers walking around with no mask on. The dealership should not be letting anybody in without a mask. Also, I waited in line to get my car and my service man allowed another customer to skip ahead in fr More

by Blanchardrw
Recommend Dealer
No
Employees Worked With
Steve Farber
Aug 07, 2020 -

Toyota of Cedar Park responded

Our sincerest apologies for your experience at Toyota of Cedar Park. This is not the way we want our customers to be treated. Please allow the Service Director, Jimmy Wilson, the opportunity to learn more about your experience. He is available for a call anytime today. You can reach him at 512-379-7575. Thank you in advance.

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