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Toyota of Cedar Park - Service Center

Cedar Park, TX

4.8
1,310 Reviews

1,310 Reviews of Toyota of Cedar Park - Service Center

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July 14, 2020

Kimo was very personable and explained everything in detail. Very pleasant person. I felt like he was very honest. Kimo helped me by saving time coordinating my recall service appointment with my stand More

by dianapatterson
Recommend Dealer
Yes
Employees Worked With
Kimo Ah Yo
Jul 17, 2020 -

Toyota of Cedar Park responded

Thank you for the 5-star review, Diana! We will be sure to pass along the kind words to Kimo!

July 10, 2020

Went in for complementary 10k service. They didn't even attempt to clean vehicle as they'd advertised, took over an hour to change the oil and rotate tires, then charged me $53 for a cabin air filter tha More

by bsoefje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Gonzalez
Jul 10, 2020 -

Toyota of Cedar Park responded

Thank you for taking the time to leave us a review! We apologize for the longer-than-usual wait time on your most recent visit, as well as for our not being able to wash your vehicle. Out of an abundance of caution due to the ongoing pandemic, we have temporarily suspended our complimentary car washes for all guests in order to minimize the amount of people that come into contact with our customers' vehicles. We acknowledge that it is an inconvenience and extend our sincere apologies. Our Service Director, Jimmy Wilson, has been informed of your situation and would love the chance to learn more and to make things right for you in any way he can. He can be reached at any time during normal business hours at 512-379-7575. We thank you in advance for your call, and again please accept our apologies for your most recent experience.

July 10, 2020

Easy to get service scheduled and completed. All staff is very friendly. The technicians pay attention to detail. This last visit was the first time thy did not wash my vehicle when the service was co More

by gg
Recommend Dealer
Yes
Employees Worked With
Steve Farber
Jul 17, 2020 -

Toyota of Cedar Park responded

Thank you for the kind words on your recent visit to our service department! We have temporarily suspended our complimentary car washes for all guests in order to minimize the amount of people that come into contact with our customers' vehicles. We are hoping we can resume them in the future!

July 10, 2020

I get good service here. My only suggestion is to let me pay without having to come into the building. Thank the whole team for me please More

by cfmcnabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xander Jurado
Jul 11, 2020 -

Toyota of Cedar Park responded

Thank you for the feedback we will pass it on to our management team so we can better serve you! Thank you again for trusting us with your business, take care!

July 02, 2020

Friendly and professional staff who all greeted me with a smile. Shelly listened to my additional concerns and ensured that they were immediately addressed. Service Dept provided video confirmation of all a More

by kristine
Recommend Dealer
Yes
Employees Worked With
Shelly Freid
Jul 04, 2020 -

Toyota of Cedar Park responded

Glad to hear that your experience at our Service Center was second-to-none, Kristine! We'll be sure to relay all your kudos to Shelly!

June 30, 2020

Excellent service. Like the video text of the vehicle inspection. Excellent people working there. And for the icing on the cake, they make darn good cookies. More

by oire
Recommend Dealer
Yes
Employees Worked With
Nathan Baker, Gerald Acevedo
Jul 04, 2020 -

Toyota of Cedar Park responded

Glad to hear that your experience at our Service Center was excellent! Thanks for taking the time to review, come back and see us soon!

June 26, 2020

Always quick, thorough and transparent. I only bring my car to Toyota of Cedar Park for maintenance needs! You get a video showing all multipoint inspection findings and can talk in real time with the advi More

by LFlores
Recommend Dealer
Yes
Employees Worked With
Steve Farber
Jun 27, 2020 -

Toyota of Cedar Park responded

Thanks for the kind words! We are very excited to hear you enjoyed your visit to our service department!

June 24, 2020

Scheduled an oil change, tire rotation and state inspection. Every thing was good except the 2 hour wait for work to be completed. Thought that was excessive. More

by LnsuchomelLeander
Recommend Dealer
Yes
Employees Worked With
Can't remember service advisor name
Jun 24, 2020 -

Toyota of Cedar Park responded

Please accept our apologies for the longer-than-usual wait time. One of our main goals at Toyota of Cedar Park is to make sure our customers have a pleasant and efficient experience every time they come in, and we are always looking for new things we can do to make that happen. Our service team has been given your feedback, and we hope that next time we can get things 100% right for you!

June 24, 2020

Great customer experience! The service advisor, Daniel, was fantastic to work with and the facility was very welcoming and customer friendly. I’ll definitely recommend! More

by Tim K.
Recommend Dealer
Yes
Employees Worked With
Daniel Crisostomo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Toyota of Cedar Park responded

We're happy to hear that Daniel was able to provide you with such a great Service experience, Tim! Thank you for choosing Toyota of Cedar Park and for taking the time to leave us a review. We hope to see you again soon!

June 17, 2020

Great service and loved the video of what did. They offered to set up my next appointment but I have to wait a few weeks More

by dolph95
Recommend Dealer
Yes
Employees Worked With
Jimmy Wilson
Jun 19, 2020 -

Toyota of Cedar Park responded

Glad to hear that we could be of service! Thank you for taking time to leave a review, we hope to see you again soon!

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