Toyota of Cedar Park - Service Center

Great service and very professional The service department has great procedures to get and make u aware of the problem solving with my vehicle Glad I bought a Toyota department has great procedures to get and make u aware of the problem solving with my vehicle Glad I bought a Toyota More

Pleasant experience. Special care for pandemic such as screening individuals for saftey of customers. Liked idea of video sharing of vehicle service.Glad 2 chose for maintenance. screening individuals for saftey of customers. Liked idea of video sharing of vehicle service.Glad 2 chose for maintenance. More

Main reason I continue buying Toyota’s ( this is my 5th) is the customer service. At my recent visit for my 50k service, I did not feel the love. Nathan had to be told to see that I had a service contract. is the customer service. At my recent visit for my 50k service, I did not feel the love. Nathan had to be told to see that I had a service contract. He was going to automatically charge me full price. He told me it would be about 2 hours. At 2.5 hours I went to find him ( in past visits service rep comes tell me they are running late) and he casually said my car was ready he was waiting on my key. Another 15 to 30 minutes went by and finally my car was ready. He walked me out toward the car and I got in and drove away smelling gasoline. I got on the freeway and could not get the strong smell out. I live an hour and 20 minutes from the dealership and needed to get home. I called and spoke to the service manager. Wanting to know if the smell was something that was going To go away or if I should be concerned. He said it should go away and offered to retrieve the car the next day if it was still there. Bottom line— the car should have never been turned over to me without the smell gone and an explanation of why it was there. Toyota has in the past made me feel as if I was the most important customer they had. Not this time. More

My appointment was for 8 AM. My vehicle was not taken back for service until between 11 and 11:30 AM. What is the point of having an appointment? Then, they did not diagnose the first issue properly—I i back for service until between 11 and 11:30 AM. What is the point of having an appointment? Then, they did not diagnose the first issue properly—I immediately responded to their text indicating as much and specifying the correct issue, but 45 minutes later they called me back to say the car was ready and when I asked if they had fixed the issue, the answer was no; and I had to continue waiting. Also, on another issue, I brought the car in for a faulty DVD player, noting that it worked for less than half of the DVDs we attempted. The technician in the video they sent showed and stated “as you can see, I put Trolls in and it’s working just fine...no issues.” He completely failed to attempt any of the others in the stack of discs. I then went and spent 20-30 minutes fighting with the player as it played 2 discs, Trolls and one other, then chewed up three others (rejecting one, seizing another for about 10 minutes, and never letting the other go—it’s still in there). In total, I was at the dealer from 8 AM until after 2 PM. Again, what is the point of an appointment? And I was told I’d get a call back about the DVD player warranty repair...that has not yet happened. Very disappointed. More

Great experience from drop off to pick up. Sent video of work done to my phone explaining everything. Will recommend Cedar Park Toyota to everybody. work done to my phone explaining everything. Will recommend Cedar Park Toyota to everybody. More

Liza is so helpful! She knew what she was talking about and what she was doing. I’m so thankful she was the one there at the service department to help me out. I normally get passed around, with confused m and what she was doing. I’m so thankful she was the one there at the service department to help me out. I normally get passed around, with confused members at the service department, but Liza is truly knowledgeable and helped me in what I needed as well as informed me of what are coming up service wise for my Highlander. More

I've been to every Toyota dealership in Austin, and this one has been the best. It's very open and clean. Everyone was nice and the service finished quickly! You also get sent a video of your car with the t one has been the best. It's very open and clean. Everyone was nice and the service finished quickly! You also get sent a video of your car with the technician explaining the repaids needed, which is such a nice touch! More

Great customer service. Very patient and helpful with resolving some questions I had about my service contract. The service representative, Sean, provided exceptional customer service and was able to upd resolving some questions I had about my service contract. The service representative, Sean, provided exceptional customer service and was able to update my service profile to include an after-market warranty I had purchased at another Toyota dealership. More

Great service and very professional. Was able to help me clear up some questions about a third-party warranty I had. Would certainly recommend that you ask for Sean in the service department. clear up some questions about a third-party warranty I had. Would certainly recommend that you ask for Sean in the service department. More

Great customer service by service shop! Appreciated video of inspection. Car wash was complimentary but areas on vehicle were missed in wash and car wasn’t dried off. of inspection. Car wash was complimentary but areas on vehicle were missed in wash and car wasn’t dried off. More