Safro Toyota - Service Center

This is my 8th Toyota auto and hace never written. I fell need to write this review. Jacksafro Service center is great. I love the easy way to book service through the web site, easy acess from the highway, need to write this review. Jacksafro Service center is great. I love the easy way to book service through the web site, easy acess from the highway, the friendliness of all employees,the available rental autos, the free shuttle for me, the free wifi, the cookies and soda, but the best is the professional service and attitude Keep up the good work. More

I was nervous trying a new repair shop because my current shop "diagnosed" the problem and after 3 tries, failed to repair the car correctly. I asked a few friends and they suggested that I call James, the S shop "diagnosed" the problem and after 3 tries, failed to repair the car correctly. I asked a few friends and they suggested that I call James, the Service Manager, at Jack Safro and tell him what was wrong with the car and what was done in the past to "fix" it. James was very patient with me while I made all sorts of sounds to duplicate what the car was doing. He set the appointment for me and set me up with Scott. After meeting with Scott, I was more relaxed and felt that I was in the right place and with the right person to get the job done! While I was there I was able to get the oil changed and perform some things that I had neglected for too long. The whole crew seemed to really gel and I felt that I was part of the "Safro family" from the start. More

Had an oil change and manufacturer warranty work done. While dropping the car off was asked if there are any other concerns, so I asked if they can look at the breaks to see if they are OK (a lot of city While dropping the car off was asked if there are any other concerns, so I asked if they can look at the breaks to see if they are OK (a lot of city driving). Was told it's a routine check anyway, so no problem. When went to pick up the car, they didn't do a break check because they have to take the tires off to do it - then why say it's a part of the routine check to begin with and set false expectations? If I knew that, I would've requested a formal check and paid for it. Once I got into the car, there was a thick grease smudge on the steering wheel and the starter button. Furthermore, a day later the "maintenance required" light went on again in the car. The service manager (Jim B.) tried to remedy the sloppy work experience by promising a free-of-charge car clean and break inspection. He did pick up the car himself and left me a car to drive to/from work that day and took care of the break inspection. However, the car was not cleaned. In addition, somebody left an empty can of soda in the console. Sloppy work all around even given a second chance, not what I would expect from a big name dealership. Will service my toyotas elsewhere from now on. More

I recently had my oil changed at Jack Safro Toyota. I sat down and about twenty minutes later, someone came up to me. This man represented himself as James Balfe, the service manager. He was very eager to tr down and about twenty minutes later, someone came up to me. This man represented himself as James Balfe, the service manager. He was very eager to try and sell me services for my vehicle that I feel are un-necessary. The so called "Nitrogen" they advertise for tires is air. He told me that if I don't put this nitrogen in my tires, they could become underinflated and blow out on the side of the road. I'm a fairly reasonable person when it comes to servicing my vehicles, I always buy my filters and do my tire rotations. But this just takes the cake for me! I've been coming to this dealership for years, and have bought four vehicles here. I've never once felt so pressured in my life to buy something! I can't honestly believe this man tried to scare me into buying something. I'm never going to this dealership again because of this experience!! what's happening over at Jack Safro?? I always use to feel comfortable, these people used to be honest! More

Hello, I thank you for the opportunity to respond on Hello, I thank you for the opportunity to respond on Curt’s and Vern’s ownership. Both Curt and Vern are totally focused on customer service and a Hello, I thank you for the opportunity to respond on Curt’s and Vern’s ownership. Both Curt and Vern are totally focused on customer service and accountability!!!! Additionally, Curt is a technical expertise focus, and our car is running extremely well!! Again, I thank you Curt and Vern!! Kindest regards, Wanda Wanda Calmese-Birdsong wcalmese-birdsong@wi.rr.com More

Yes, I had great service at Jack Safro Toyota last week. The service person who helped me was fantastic, his name was Don DeBuhr. He’s one of the best people I’ve worked with at Jack Safro. He answered al The service person who helped me was fantastic, his name was Don DeBuhr. He’s one of the best people I’ve worked with at Jack Safro. He answered all my questions and helped me prepare for the next visit in 3000-4000 miles. Please pass on my gratitude to Don DeBuhr, I would recommend Jack Safro Toyota and Don to my friends. More

parts depot was great (steve)! service depot made over a $500 ooops and stuck me with the bill somehow the tech striped the threds on the axle so bad it had to be replaced. im a 15 year collison tech and i $500 ooops and stuck me with the bill somehow the tech striped the threds on the axle so bad it had to be replaced. im a 15 year collison tech and i had the axle in and out a week before with ease! More

Took the car for a/c service on June 16. Charged us $200+ to inject dye and replenish refrigerant. The dye was supposed to detect leaks in the system. In 7 weeks, the a/c was not cooling again. Took the car to inject dye and replenish refrigerant. The dye was supposed to detect leaks in the system. In 7 weeks, the a/c was not cooling again. Took the car in, they said they found a leak in a pipe going from front to back with an estimated repair cost of $550. Okay, decided to swallow the cost and gave the go-ahead for the repair. Now, I am out $750 for fixing an a/c leak. Got a call towards the end of the day telling us that they found ANOTHER leak, and this particular pipe was not in stock. And oh, it would add another $150 to the repair bill. Now I am out almost $1,000 for an a/c refrigerant leak! The car had to remain at the dealer for 2 days until the part comes in. If we take the car, there will be an additional charge for re-jacking it. We were told the only option is to rent a car at $32/day and the generous dealer fill foot half the cost. Great, my wife shows up to pick up the rental car. She is told that the only available rental is now $42/day. She said that they promised a car at $32/day and we were told, we just promised you a car and not a price!! Who said the customer is always right? Needless to say, Jack Safro has lost a loyal customer due to their horrendous customer service. More

After horrid service with Wilde Toyota in West Allis, WI I went to Safro, who has done with me right iwth service even though my vehicle was not purchased at their dealership. Thus far, with a minor issue I went to Safro, who has done with me right iwth service even though my vehicle was not purchased at their dealership. Thus far, with a minor issue with a repair not completed not withstanding, they have been class acts. More