Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
660 Reviews of Safro Toyota - Service Center
Sort by
March 28, 2019
Great Service Experience We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who prom We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who promptly addressed our concerns and worked with us to resolve the issue in a very timely manner. Thanks also to Luke, the Service Technician, for his assistance as well. I would highly recommend Toyota of Brookfield for your vehicle service needs - they put their customers first! Thanks again! More
by catsmom
Employees Worked With
Luke, Service Technician, Tim Lange
March 14, 2019
Good prices poor service Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fai Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fair and reasonable. It took over two hours for the service to be performed. You have to ask yourself, how people keep on coming in for service if they won't perform it in an industry reasonable timeframe - even with scheduling an appointment in advance. Update: Noticed the price given online for the appointment and the price taken at the dealership was different. Talked with service and here's what happened. This week Toyota of Brookfield moved to a new "tiered" pricing. Oil change and tire rotation on a Highlander is now 79.99 vs last week it was 65. Here's the problem - when you quote a price online for an appointment and then change it when you get to the dealership this is the definition of bait and switch. More
by toyotauser1
October 24, 2018
Unkown service inspection fee $125.00 Never communicated to me for a add on fee of $125.00 for an inspection after I had a four wheel brake job completed for $590.00 plus tax and shop fees Never communicated to me for a add on fee of $125.00 for an inspection after I had a four wheel brake job completed for $590.00 plus tax and shop fees! Shameful and disrespectful. More
by Angry
Employees Worked With
Henry Tessmer
September 21, 2018
AWESOME SCOTT BERTHELSEN, SERVICE ADVISOR I am writing this review to complement your Service Advisor, SCOTT BERTHELSEN. He is the most OUTSTANDING ADVISOR I have ever had and this includes t I am writing this review to complement your Service Advisor, SCOTT BERTHELSEN. He is the most OUTSTANDING ADVISOR I have ever had and this includes the Milwaukee area and areas near Surprise, Arizona. I followed Scott to your Brookfield Dealership because I TRUST him. He also is a TERRIFIC LISTENER and at times even Mr. FIXIT. Sometimes there is something he can do for me so I don't have to wait hours. I'll purchase the part and Scott 'screws' it in for me. He is a person who could Manage your whole service Department. Thank you for allowing me the opportunity to THANK SCOTT and PRAISE HIM for his WORK. HE IS TOP NOTCH. Sharon Cronkrite More
by SACAZ
Employees Worked With
Scott Berthelsen
September 14, 2018
Sales People who care about YOU! Patrick Duket goes the extra miles to take care of you not just when buying a car, but well afterwards as well. He is genuinely interested in you bein Patrick Duket goes the extra miles to take care of you not just when buying a car, but well afterwards as well. He is genuinely interested in you being satisfied when you bring your vehicle in for service as well as when looking to purchase a new vehicle. Great guy—couldn’t ask for anyone better!!! More
by CamryDude
September 04, 2018
Pat Duket- GREAT Salesman Mr. Pat Duket has assisted me through the process of leasing two vehicles. He is patient, thorough, extremely knowledgeable and ALWAYS makes the time Mr. Pat Duket has assisted me through the process of leasing two vehicles. He is patient, thorough, extremely knowledgeable and ALWAYS makes the time to answer questions even if I seek him out when I am back at the dealership for routine maintenance. I trust his opinion and recommendations and he is the ONE I want to work with when I need another vehicle in 10 months. More
by DRM
Employees Worked With
August 21, 2018
Recommend based on quality of staff Over the recent months I have had the opportunity to interact with George Argires and recommend contacting him for you next vehicle purchase. His kno Over the recent months I have had the opportunity to interact with George Argires and recommend contacting him for you next vehicle purchase. His knowledge of vehicles, his professionalism, and his concern for his customers puts him among the top in his industry. More
by brad123
Employees Worked With
George Argires
February 25, 2017
Fixed my tailgate issue Brandon was bubbly and effective. Took the time to train me on the Apps on my Highlander after he fixed my stuck glass window lock. I drove up to the Brandon was bubbly and effective. Took the time to train me on the Apps on my Highlander after he fixed my stuck glass window lock. I drove up to the service centre after getting no call back when I needed help when the tailgate on my Highlander refused to close. The service centre was really quite with lots of people milling around and no cars in the bay. That beeping for 15 miles is brutal. Brandon saved the day for Safro - thank you. More
by UkGuys
Employees Worked With
Brandon Riemer
July 10, 2015
Upselling at service We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had been cranking fine with no other problems, so we took the car to Batteries Plus, who actually put a load on the battery. This showed the battery was entirely fine, with no problems. There was certainly no dead cell as we were told at Jack Safro. This is upselling and dishonest. There is no way a battery could intermittently have a bad cell then have it look good under a load. Safro simply was trying to scam us into buying a new battery. I tried to call the service manager right away, but as of yet, no answer. Be careful and have some knowledge before going there, and if in doubt get it tested elsewhere before replacing items they claim are broken. More
by Viperdoc
Employees Worked With
Kevin
July 18, 2014
Inspect B4 you sign the service order and drive away Truck brought in for recall work. They had it for at least two months. Only calls I got from Safro was to try to sell me other service that they felt Truck brought in for recall work. They had it for at least two months. Only calls I got from Safro was to try to sell me other service that they felt should be done in excess of $3,000!! After having a loaner vehicle for a month I spoke to Bill Stelling and told him the rental contract was for only 30 days so if your not done with my truck yet you will need to extend it. He said yes come back in so we can extend it. I said do I have to actually come in since I live an hour away. Can't you just extend it and email me the paperwork he said no we need the mileage on the loaner and need to see the loaner. I said I can give you the mileage over the phone and it will save me a trip. He said no we need you to stop in to extend thee rental contract. So I drove the hour in to Safro to get the new rental paperwork from Bill, verbally give him the mileage that I mentally noted when stepping out of the loaner, and ask him if he is going to,look at the loaner which I parked out in the lot. He says no that he does not need to see it! So I roll my eyes and drive an hour back home. Another 30 days goes by and no one calls about my truck. So I call them and get a 15 min speech of all the additional service that they want to do. And then I find out the truck recall is still it done. I call another week later and they said it's done but it's in the "body shop" which I ask "why is it in the body shop for recall work that is unrelated to the body of the vehicle" No one at Safro could tell me why my vehicle is in the body shop (or maybe didn't want to) then another few days go by and I get the call that my truck is ready. I go to pick it up and the rear bumper is damaged and there are several other cosmetic and mechanical issues with the truck. I point it all out to them. Half of it they denied to have caused. Some they said was due to other repair issues that needed to be done to correct problems that didn't exist before I dropped off the truck (yes, really). The bumper they did put a new one on and took the truck for another week with no loaner car. After getting the truck back I had another mechanic do all the work recommended by Safro and it did not eliminate the vehicle problems that magically only appeared after I took the truck to them. I now have a truck I used to like that shakes and vibrate when I drive over 30 mph. Thanks Safro. Thanks Toyota for standing behind your products and your dealerships! Three months of inconvenience, frustration, and went through 3 service mangers in that time as I was told "they are no longer with the company." More
by LongTimeToyoOwner
Employees Worked With
Scott Berthelsen, Bill Stelling
