Safro Toyota - Service Center

Mike was very good at explaining what was done to my car and how much everything would be. He also explained my next visit right away. Good service! and how much everything would be. He also explained my next visit right away. Good service! More

Efficient and professional. Great service and excellent explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointme explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointment. Thanks. More

Everyone is always so friendly & professional! Mary Lou was eager to help & assist me with all of my questions. She made it such an easy service experience! was eager to help & assist me with all of my questions. She made it such an easy service experience! More

The service was great. Quintin kept me informed and was great to work with. The check in process was very organized and kept things moving quickly. great to work with. The check in process was very organized and kept things moving quickly. More

Terrible experience Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / ti Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / tire rotation, but the worst part is they caused $1800 in damage to my vehicle from improper lifting of the vehicle. After the appointment I noticed my fuel gauge was acting odd but didn’t think much of it until my vehicle ended up breaking down on the side of the highway. The vehicle was towed to a different dealership nearby where it broke down and they discovered damage to my fuel tank caused by Toyota of Brookfield. I have since spoken to both the Service Director (Tim Lange) and General Manager (Mark Krochmal) who flat out refuse to cover the damage Toyota of Brookfield caused to my vehicle. I will not let this slide from them causing $1800 in damage to my vehicle. I have since filed complaints with Toyota and the Better Business Bureau. If this is not resolved I will also be filing legal action against Toyota of Brookfield. More

Personal Attention Matters My Service Advisor, Quintin Neal, is outstanding. He is fully engaged with each customer, providing full explanations and helpful advice. He represe My Service Advisor, Quintin Neal, is outstanding. He is fully engaged with each customer, providing full explanations and helpful advice. He represents the dealership very well. More

All of the employees at the dealership, from the greeters to service advisor were friendly professional and helpful. The waiting area was set up appropriately for social distancing. to service advisor were friendly professional and helpful. The waiting area was set up appropriately for social distancing. More

Quintin was very courteous and knowledgeable of services offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I would not have noticed some filters accidentally didn’t get installed. He went the extra step to not only get them installed that day but make sure I was compensated. I will make a point to request Quintin as my service manager in the future. More

Easy, Enjoyable, Outstanding Service Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experien Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experience simple and explained everything which would be happening. He was personable and it was clear that we were his focus while he was helping us out. Quintin made a point to learn our names and came out personally to get us when the work was done--very professional, good guy. The work was done quickly, too. Thanks Mr. Neal. More

Great experience with Service dept today. Everything done correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. More