Safro Toyota - Service Center

Very helpful, pleasant, efficient . That’s is all she wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey More

Great personality and customer service! Enjoyed getting to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. More

I have going to this dealership for years. The staff is nice. They let you know what to expect ahead of time. The waiting area is nice as well. nice. They let you know what to expect ahead of time. The waiting area is nice as well. More

Stopped in for a simple headlight change. Was initially told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of the bulb. You Rock! Thank you. I’ve bought multiple cars here and will continue to do so. The service is always top notch! More

John Kocher is by far the best service person I have ever dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. More

Brought our 2006 Rav4 in for service. Had my 19yr old son bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness t bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness to be helpful was unsatisfactory. When my son asked for direction a few times, Mike responded, while walking away, with "for the third time.." as though my son was taking up his time. If Mike wasn't in the mood to help he could have easily directed my son to another service advisor from the get go. Problem is that he easily was happy & laughing with the female customer next in line. Treat all customers with the same respect. Mike also hasn't returned my phone call to discuss this matter. Curtis Olson was the second service advisor to help my son & was outstanding. Very professional & helpful. Am in the market for a new vehicle & was considering this dealership. Not any more. More

Great Service Experience Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in wi Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in with a smile and was friendly and helpful the whole time. The team worked quickly and minimized my waiting. I will definitely recommend Marylou and the team to my friends and family! More

Service review Went in for an oil change for My RAV 4. I received service in the time promised. Rep was friendly and very efficient. Work was performed well. Went in for an oil change for My RAV 4. I received service in the time promised. Rep was friendly and very efficient. Work was performed well. More

Great Service Consultant I had the pleasure of being assisted by Alex Hienz at Toyota of Brookfield. He was accommodating, and understood my time constraints. He updated me du I had the pleasure of being assisted by Alex Hienz at Toyota of Brookfield. He was accommodating, and understood my time constraints. He updated me during the day about the progress of my repair, and even found a way to reduce the overall cost. Napleton should be proud of his talent. Jim More

Worse Toyota dealersheap I had a bad experience there when I had to have service for my Toyota Camry. Very bad meetup They told me they will wash my car but they NOT washed. I had a bad experience there when I had to have service for my Toyota Camry. Very bad meetup They told me they will wash my car but they NOT washed. They turn A\C in my car after service to MAX, and when I come back to my car with my daughter there were very cold to drive. Especially for my 4 years old daughter. They did a tire rotation but pumped my tires not same PSI (40-38-36-34) Disappointed. More