Safro Toyota - Service Center

The service was great. Quintin kept me informed and was great to work with. The check in process was very organized and kept things moving quickly. great to work with. The check in process was very organized and kept things moving quickly. More

Terrible experience Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / ti Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / tire rotation, but the worst part is they caused $1800 in damage to my vehicle from improper lifting of the vehicle. After the appointment I noticed my fuel gauge was acting odd but didn’t think much of it until my vehicle ended up breaking down on the side of the highway. The vehicle was towed to a different dealership nearby where it broke down and they discovered damage to my fuel tank caused by Toyota of Brookfield. I have since spoken to both the Service Director (Tim Lange) and General Manager (Mark Krochmal) who flat out refuse to cover the damage Toyota of Brookfield caused to my vehicle. I will not let this slide from them causing $1800 in damage to my vehicle. I have since filed complaints with Toyota and the Better Business Bureau. If this is not resolved I will also be filing legal action against Toyota of Brookfield. More

Personal Attention Matters My Service Advisor, Quintin Neal, is outstanding. He is fully engaged with each customer, providing full explanations and helpful advice. He represe My Service Advisor, Quintin Neal, is outstanding. He is fully engaged with each customer, providing full explanations and helpful advice. He represents the dealership very well. More

All of the employees at the dealership, from the greeters to service advisor were friendly professional and helpful. The waiting area was set up appropriately for social distancing. to service advisor were friendly professional and helpful. The waiting area was set up appropriately for social distancing. More

Quintin was very courteous and knowledgeable of services offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I would not have noticed some filters accidentally didn’t get installed. He went the extra step to not only get them installed that day but make sure I was compensated. I will make a point to request Quintin as my service manager in the future. More

Easy, Enjoyable, Outstanding Service Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experien Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experience simple and explained everything which would be happening. He was personable and it was clear that we were his focus while he was helping us out. Quintin made a point to learn our names and came out personally to get us when the work was done--very professional, good guy. The work was done quickly, too. Thanks Mr. Neal. More

Great experience with Service dept today. Everything done correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. More

Had to wait a long time before car was serviced. Otherwise staff was very friendly and courteous and upfront with repairs needed. Lounge was clean Otherwise staff was very friendly and courteous and upfront with repairs needed. Lounge was clean More

Fast and Pleasant Both people I worked with were great, Quintin was exceptional. The facility was clean and respectful of the virus. Thanks for making it comfortable t Both people I worked with were great, Quintin was exceptional. The facility was clean and respectful of the virus. Thanks for making it comfortable to come in. More

Excellent service - came to my home to pick up & return car! What great service from Marylou in the Service Department! I had an appointment scheduled and she called ahead of time to say my part was not yet in What great service from Marylou in the Service Department! I had an appointment scheduled and she called ahead of time to say my part was not yet in the store but would be there in a couple of days. I was in no hurry and instead of making two trips, she suggested waiting until the part came in (a few days) and then come to my home, pick up the car and return it when it was done! THAT is the essence of customer service and I truly appreciate it. I had originally planned on waiting for the car at the dealership, but this allowed me to continue to work and could easily fit that into my schedule! My car was scheduled for pickup within a 2 hour timeframe and two days prior they sent a message with an appointment TIME defined within that original 2 hours and they were here within 5 minutes of the scheduled time - very polite and ready to serve. More