Safro Toyota - Service Center

We took our Toyota RAV4 Hybrid in for the 10,000 mile maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checke maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checked in and waited about an hour for the service to be completed. The waiting room is very clean and has coffee, water, soda and chips and cookies available to anyone waiting. The restrooms are also clean. There were enough places for people to sit while waiting for their cars to be serviced. The car was also washed upon completion of the service that was provided. I would highly recommend this dealership. More

Every time I come in I am treat with respect and listened to. I am so pleased with the service here I even brought my Toyota, that was bought privately here. They were able the quickly give me a diagnosis. to. I am so pleased with the service here I even brought my Toyota, that was bought privately here. They were able the quickly give me a diagnosis. Once they got into the fixing and found more problems they called laid out the options for me. My car was then fixed and I was back on the road. Excellent. More

Bought a Used Camry 2018 with 19K miles on it and the battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a service request after 3 months and had the starter installed. Very difficult to have customer grievances heard by management, leave alone addressing them. I reported this issue with management via VM and through the website, more than a month and not a thing yet. FInally Bella from Toyota of Brookfield reached out and listened to my grievance and assured appropriate remeadial action. Happy to make this update to the Review with the view that the company is looking ways to improve customer satisfaction, More

Really getting sick of waiting 3 to 4 hours for an oil change, Would take it somewhere else but it's the closest toyota dealership. change, Would take it somewhere else but it's the closest toyota dealership. More

Brantavius gave 110% on his busiest day of the week. Very friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. More

Always have received quality service,parts, and friendly personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the a personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the area. More

Excellent customer service. The valet option is invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. More

I have 2 Toyotas. I always service at my dealership Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are sim Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are simply the best! I'll be back! Jeff B More

Mike Wemmer and his tech went above and beyond. I threw them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they p them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they patient and courteous with me during the enduring process, but they also stood by their original quote. Hats off to Mike and his tech for keeping me a Napletons Toyota service customer! More

In the past, I've had terrible experience with dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different em dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different employees help me. All have been amazing. I am a very mechanically inclined individual, and like to work on my own vehicles. I've found this to be a hard pill to swallow for dealerships. Where most dealerships want to bombard you with services and extras, toyota of Brookfield would rather give the customer the services they want. Thank you Maria Bucci and the technicians that looked at my vehicle. More