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Safro Toyota - Service Center

Brookfield, WI

4.9
661 Reviews

661 Reviews of Safro Toyota - Service Center

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October 08, 2024

Always had good service at this dealer. Zack was very helpful in servicing my Tacoma. Also bringing in Lexus for service there as well. More

by Ljhensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Their snacks and drinks are A+ especially during maintenance that takes longer to perform. SAs also keep you informed via text More

by Mike Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Layla Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coley Kuntz. 5stars
Oct 05, 2024 -

Toyota of Brookfield responded

We're glad to hear our staff took such great care of you, Mike! We hope we can continue to be of service to you down the road!

October 01, 2024

Service Dept is a joke. Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 m More

by Jsf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Reed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Toyota of Brookfield responded

Hi, we apologize for your disappointment and appreciate you bringing this to our attention. Your feedback is invaluable to us. Rest assured, we take your concerns seriously, and a management team member will contact you shortly to address the issues you've raised. Thank you for your patience and for allowing us to make things right.

September 30, 2024

HAD A GREAT EXPERIENCE. Tyler was very helpful with all aspects of what I wanted done. The waiting area is more than comfortable, with an array of snacks to choose from w More

by johnhayat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Stanley
Oct 05, 2024 -

Toyota of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

The service provided was a recall for my two back doors which could have opened while driving. Spencer, the service adviser was very prompt in getting the car ready for the repair and getting me home. He s More

by marybruemmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Forsmo
Sep 29, 2024 -

Toyota of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.

September 22, 2024

Great experience! Worked with Spencer. He coordinated the work with my warranty through my credit Union after explaining what needed to be done. The waiting room is ve More

by Lisa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Sep 29, 2024 -

Toyota of Brookfield responded

Thanks for sharing your recent service experience with us, Lisa! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.

September 19, 2024

This dealership is outstanding! I work with Bri Braun and she is amazing to work with! Her knowledge, expertise, kindness is impeccable, second to none! I will only work with Br More

by Lampsteve59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Toyota of Brookfield responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Excellent service compared to last dealer used for service I will definitely use them again More

by Bayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer forsmi
Sep 20, 2024 -

Toyota of Brookfield responded

Bayley, we appreciate you choosing Toyota of Brookfield! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 12, 2024

Service advisor Bri Braun was great. It was nice to work with someone who seemed to know what they were doing and cared about their job. More

by hanfam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Toyota of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

September 12, 2024

Zach S was great. Quick and efficient service. Competitive pricing, didn’t oversell services or recommend unneeded services More

by mbsusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Schuett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Toyota of Brookfield responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

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