Safro Toyota - Service Center

I was very pleased with the service given to my husband's car recently and appreciated the kindness by Josh the service writer to let us wait a while till we were able to pay the bill as it simply wasn't car recently and appreciated the kindness by Josh the service writer to let us wait a while till we were able to pay the bill as it simply wasn't good time. It's a good feeling to be taken care of. More

I have been taking my vehicles to this dealership for over 10 years, Coley was my service advisor, she really cares about the customer! She was very prompt and thorough from the time I drove in to the ve over 10 years, Coley was my service advisor, she really cares about the customer! She was very prompt and thorough from the time I drove in to the very next day to make sure I was happy with the service! Keep up the good work! More

Spencer has a good attitude and will work to find solutions to solve issues that are not straight forward for a dealership to deal with. He makes the time to email non-Toyota vendors and talk with pe solutions to solve issues that are not straight forward for a dealership to deal with. He makes the time to email non-Toyota vendors and talk with people in other departments to make a solution possible for long-term Toyota customers such as ourselves. Our Highlander is in great shape thanks to Spencer and the Toyota of Brookfield service department. There are two other Toyota dealerships closer to where we live, but the Brookfield people make the difference for us! More

Bri was very friendly and helpful. She kept me informed on the status of my car. Explained what additional things needed to be done. Repairs done quickly She kept me informed on the status of my car. Explained what additional things needed to be done. Repairs done quickly More

Since I first stepped foot into Napleton Toyota I was treated like family! I’m happy to be continuing my business with them and hope to until my son is ready to be on the road as well! Thank you <3 treated like family! I’m happy to be continuing my business with them and hope to until my son is ready to be on the road as well! Thank you <3 More

I had my car in for Service with Napleton Toyota. The agent I worked with was Bill P. Everyone was professional and friendly. They provided transportation to my home and back while the service wa The agent I worked with was Bill P. Everyone was professional and friendly. They provided transportation to my home and back while the service was before. I was completely satisfied. More

Coley was outstanding! As someone who doesn’t know a ton about cars, I felt I could trust her advice right away. She made sure I understood the work that needed to be done As someone who doesn’t know a ton about cars, I felt I could trust her advice right away. She made sure I understood the work that needed to be done and all the options available. Thanks again Coley!! More

A month or so ago one of our cars headlight went out. Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they c Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they could not put it in. We called around several places & realized we'd have to have a dealership to the work. We called Brookfield Toyota & Tony R got up in that afternoon. Tony was very patient & understanding. He explained that the bulb we bought at O'Reilly 's would not fit & was very careful handling the bulb to make sure we could return it for our money back. The correct bulb was around the same price, so difference there. We really appreciated his taking the time to explain what work needed to be done for replacing the bulb and that he took care to make sure we could return the other bulb we had with us. More

I needed to replace a part around my windshield on my car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz More

Coley Kuntz did a wonderful job as my service advisor. She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! More