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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
April 11, 2023
Toyota of Brookfield was a delight to deal with. Suni was really easy going, informative, and one of the best salesman I've ever dealt with at a dealership. All the way through, just a great experie Suni was really easy going, informative, and one of the best salesman I've ever dealt with at a dealership. All the way through, just a great experience. The facility is very nice as well- very clean and spacious waiting area stocked with with plenty of snacks, drinks and kids area that came in handy to keep our kids busy! Would definitely recommend. Looking forward to many years ahead with Toyota of Brookfield!! More
by Paul Fidlin
April 09, 2023
Made recommendations and performed complete work very promptly. Daniel Erickson was my service advisor, very professional, courteous, and knowledgeable. promptly. Daniel Erickson was my service advisor, very professional, courteous, and knowledgeable. More
by Christiangrentsch
April 08, 2023
As soon as we arrived at the dealership David Perez came over to help us. David was extremely nice and very helpful, I am slightly disabled and when my husband wasn’t there David helped me so I wouldn’t fa over to help us. David was extremely nice and very helpful, I am slightly disabled and when my husband wasn’t there David helped me so I wouldn’t fall. The paperwork took quite a while, but David brought over snacks and drinks to tide us over. When he found out we hadn’t eaten he offered to go get us something to eat. At the end of the night he even drove our car to our home in West Allis. He also was able to answer all of our questions and gave us answers to things he knew we would be asking down the road. We were very confident in our purchase and our ability to handle the technology before he would leave. The entire process of purchasing a car takes way too long, but I realize that this is not the fault of any one person at the dealership. Even the financing department did the best they could with all the paperwork they had. More
by efeezor
April 07, 2023
Nick was super helpful and helped made my purchase of my leased vehicle super easy leased vehicle super easy More
by JakeBrenn
Employees Worked With
April 07, 2023
We have always been treated royally at Napleton Brookfield Toyota from the minute we drive in. Brookfield Toyota from the minute we drive in. More
by baggunderson
Employees Worked With
Other Employees :
Brayan Alanis
April 06, 2023
Excellent service! ! I hade 4 new tires put in the car and they balanced them for me! ! I hade 4 new tires put in the car and they balanced them for me! More
by paulinerose
April 06, 2023
Friendly and knowledgeable. Suni made sure i was clear on everything and helped me get what I wanted. Zach was also very friendly and made sure i understood my options. A good c Suni made sure i was clear on everything and helped me get what I wanted. Zach was also very friendly and made sure i understood my options. A good crew. More
by Darrin
