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Toyota of Brookfield
Brookfield, WI
2,804 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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April 17, 2023
Got a Camry working with Jackson, made it easy and helped make sure I left with the car the same day make sure I left with the car the same day More
by Jnarduz
Employees Worked With
April 15, 2023
Kevin was great and helpful and very knowledgeable. He really listened to what my wants in vehicle I was looking for. I would recommend him. He really listened to what my wants in vehicle I was looking for. I would recommend him. More
by Greeneyedbooklover
Employees Worked With
Kevin Rhiel
April 14, 2023
The sales representative, Kevin, did an excellent job. He was very knowledgeable, courteous, and answered all of our questions. An example of his sensitivity towards customers: when my wife and I arrived He was very knowledgeable, courteous, and answered all of our questions. An example of his sensitivity towards customers: when my wife and I arrived wearing protective masks because of the pandemic, he immediately asked us if we would like him to wear one too. We said yes, and he put one on. He never pressured us to force a sale, but willingly provided us with the information we needed to help us make a decision. The day after our visit to the dealership, he left a follow up voicemail. Great job, Kevin! 5 Stars. More
by jim.pankratz
Employees Worked With
Kevin Rhiel
April 13, 2023
I inquired about a specific Toyota Tacoma online, and when I arrived it was ready for a test drive. However, my Sales Consultant - Kevin Rhiel - also had another Tacoma ready for a test drive that had s when I arrived it was ready for a test drive. However, my Sales Consultant - Kevin Rhiel - also had another Tacoma ready for a test drive that had some different features/options on it, and it was ultimately the one that I purchased. Kevin and the rest of the staff were very friendly and professional, and went to every effort to match me with the right truck. From my online inquiry and the prompt response to it, to Sales, Detailing, and Financing, I couldn't have had a better experience. Thanks again! More
by Tim Stirmel
