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Toyota of Brookfield

Brookfield, WI

4.9
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,705 reviews

August 11, 2024

Kevin was very helpful and willing to keep helping us finding the best deal and car. More

by Laleli45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 12, 2024 -

Toyota of Brookfield responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

August 08, 2024

Kevin Rhiel - Helped us purchase a 2017 Toyota Avalon. Kevin did a very good job in educating us on this vehicle & told us the features & Options on this vehicle. He was very professional and took pride i More

by Buddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Consultant Kevin Rhiel
Aug 10, 2024 -

Toyota of Brookfield responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

Lying to customers or not able to understand parts trying to sell chip key and programming at serv department for non chip key thanks for waiting my time More

by Northsouthpride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts counter
Aug 10, 2024 -

Toyota of Brookfield responded

We appreciate you bringing this experience to our attention. If you are willing, please contact our General Sales Manager, Tim Buti at (262) 393-8995 when you can, so we can address this situation directly. Thank you and have a great day.

August 08, 2024

Kyle has made it extremely easy for em to continue scheduling my services. I've been using Toyota Napoleon for about 5 years now and always found it to be a pain to schedule service. He has since fixe More

by timothy.winkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Krochmal
Aug 11, 2024 -

Toyota of Brookfield responded

Hi Timothy, thank you so much for your feedback! Kyle will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2024

Nicole Kuntz is an outstanding Service Advisor. She is professional, courteous, and extremely helpful. We had an unusual situation where we needed our Toyota RAV4 serviced with very short notice. N More

by RX350 Buyer / Rav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Kuntz - FIVE STARS
Aug 09, 2024 -

Toyota of Brookfield responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

August 02, 2024

Josh was very patient, accommodating, helpful, and knowledgeable. He made my purchasing experience far easier and simpler. I highly recommend that if he’s available, you get help from Josh. More

by MMandelke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Krochmal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Josh will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

August 02, 2024

Service Technician Daniel Erickson provided excellent personal service. Took the time to explain what specific work was being accomplished More

by Smsgtmikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Daniel will be very happy to hear about your kind words and high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 01, 2024

I stopped in at the Brookfield dealership after speaking to Tarren the day before on the phone asking him about coming in for someone to look at my two scratches on my car. He said just to stop in. (I also More

by Bluey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 04, 2024 -

Toyota of Brookfield responded

Hi Bluey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Although Josh Dale is shown on this site as an employee of the Service Department, he has since become an automotive sales consultant. We were fortunate enough to deal with him on the purchase of our new More

by Mpolaski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Krochmal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taras Girnyy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2024

Daniel Erickson expedited a non appointment emergency repair on a vehicle used by a family member for their out of state travel. Due to this prompt repair all family members were able to attend the Brewe More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Toyota of Brookfield responded

Hi Thomas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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